Answer these 5 questions after you watched this video. Between 50-100 words (for every question) write your answers in your individual Google Site under:
Week 6, Reflective Lessons from Video 1
Level 1: Remembering
What are the key principles of Total Quality Management (TQM) in education?
Level 2: Understanding
Explain why students are considered the “primary customers” in education under TQM. Do you agree with this view?
Level 3: Applying
As a lecturer, how would you apply TQM principles using student feedback to improve your teaching?
Level 4: Analyzing
Analyze the strengths and weaknesses of using student satisfaction surveys as a tool for improving education quality.
Level 5: Evaluating / Creating
Evaluate whether TQM can fully improve education quality in universities. Propose one innovative strategy beyond surveys to enhance continuous improvement.
Answer these 5 questions after you watched this video. Between 50-100 words (for every question) write your answers in your individual Google Site under:
Week 6, Reflective Lessons from Video 2
Level 1: Remembering
What is ISO 9001, and what are its main components in educational institutions?
Level 2: Understanding
Explain why documentation and standard operating procedures (SOPs) are important in ISO-based education systems.
Level 3: Applying
If you are a university administrator, how would you apply ISO principles to improve one process (e.g., student admission or assessment)?
Level 4: Analyzing
Analyze the strengths and weaknesses of ISO implementation in universities. Does it improve quality or create bureaucracy?
Level 5: Evaluating / Creating
Evaluate whether ISO 9001 alone is sufficient to ensure quality education. Propose one improved or alternative quality system for universities.
Answer these 5 questions after you watched this video. Between 50-100 words (for every question) write your answers in your individual Google Site under:
Week 6, Reflective Lessons from Video 3
Level 1: Remembering
What are the key dimensions of SKPMg2 used to evaluate school quality in Malaysia?
Level 2: Understanding
Explain the role of school inspectors in ensuring education quality. Why is their role important in the school system?
Level 3: Applying
If you are a school principal, how would you use SKPMg2 indicators to improve teaching quality in your school?
Level 4: Analyzing
Compare Malaysia’s SKPMg2 system with the UK’s Ofsted inspection system. What are the similarities and differences in how they evaluate schools?
Level 5: Evaluating / Creating
Evaluate whether school inspections alone are enough to improve education quality. Propose one new or improved strategy to strengthen school evaluation systems.
Answer these 5 questions after you watched this video. Between 50-100 words (for every question) write your answers in your individual Google Site under:
Week 6, Reflective Lessons from Video 4
Level 1: Remembering
What are the main components of quality assurance in higher education?
Level 2: Understanding
Explain the role of the Malaysian Qualifications Agency (MQA) and the Malaysian Qualifications Framework (MQF) in maintaining higher education quality.
Level 3: Applying
If you are designing a new university program, how would you apply the accreditation process to ensure it meets quality standards?
Level 4: Analyzing
Analyze the strengths and limitations of accreditation and institutional audits in improving university quality.
Level 5: Evaluating / Creating
Evaluate whether current quality assurance systems (e.g., MQA, MQF) are sufficient to ensure global competitiveness of Malaysian universities. Propose one innovative improvement.