Strike Policy

The 'Code of Conduct' detailed below is synonymous with Drip's outlook on how sellers and buyers should be treated, which is with common courtesy and the utmost professionalism. In other words, play fair and be nice. We ask that ALL sellers and streamers on Drip adhere to the 'Code of Conduct' to ensure synergy within the Drip community. We want Drip to be a fun and inclusive platform to buy, sell, and stream. Always remember...

Our mission is to empower people to earn a living from selling the products that they are passionate about through fun and entertaining experiences.

Content/Sale/Age Restrictions

1. Seller Age Requirement
   
   You MUST be at least 18 years old to sell and/or stream on Drip. Sellers under the age of 18 years old are allowed to stream on Drip if accompanied by a parent/guardian with an LLC.
   
   

2. No Gambling Allowed
   
   Drip is not a gaming platform, and games of chance or raffles are not permitted. We understand some games offered to buyers have elements of "gambling" but there MUST be a guaranteed win EVERY TIME the game is played. Each buyer MUST walk away with a prize each time they participate in a game.
   
   

3. Stream Title, Description, Preview Image, and Pre-show Video
   
   Sellers are to refrain from using explicit language in both stream titles and descriptions as well as refrain from using vulgar images for their stream preview picture and pre-show video. These areas need to remain PG.
   
   Sellers are to refrain from advertising the price of items in their stream title, description, preview image, and pre-show video, except for auctions and pull games.
   
   This encompasses including pricing explicitly and or implicitly in the aforementioned areas; for example, “$2 packs here” or “lowest prices around” are not allowed.
   
   For auctions, sellers can include verbiage such as “$X Auction” or “$X No Reserve Auction.”
   
   

4. Licensed Content
   
   Licensed content should NOT be played on Drip unless you pay a royalty fee or have a sync license.
   
   Media companies are regularly striking sellers and content creators for misuse and we want to keep you safe! If you are looking to incorporate music into your stream, please look here: https://freemusicarchive.org/.
   
   

5. Malicious or Offensive Content
   
   Absolutely NO vulgarity or content that includes any language or conduct that promotes or encourages discrimination or denigration based on/ related to gender, sexual orientation, gender identity, race, ethnicity, color, caste, national origin, immigration status, religion, medical condition, veteran status or disability.
   
   

6. Pornographic or Sexually Suggestive Content
   
   We need to respect and be mindful of the diversity in age and cultural backgrounds of our community.
   
   Content and behavior that are considered to be sexually suggestive includes, but is not limited to:

   • • Sexually suggestive, explicit, pornographic, or provocative content

     • Content can not focus on chest, buttocks, or pelvic region, including poses that deliberately highlight these elements

7. In-Stream Content
   
   Content and behavior that are considered to be sexually suggestive includes, but is not limited to:
   
   

   • • Sexual suggestive actions in exchange for purchase or monetary gains is prohibited on Drip

     • Content in no form or fashion should portray nudity

     • Behavior or content with sexual undertones implying sexual intent in order to provoke sexual arousal

     • Erotic dances such as those involving stripping or flashing

     • Can not encourage sexual advances or actions from viewers

8. Prohibited Items for Sale/ on Stream
   
   You can sell a variety of collectibles on Drip as we want our buyers to have choice but please be aware of the restricted items. The restricted items include but not limited to: unlicensed product, stolen property, hateful propaganda, weapons, alcohol, drugs (i.e. marijuana) and tobacco.
   
   

9. Pricing is to be determined by an individual seller with no input from others in the community
   
   Sellers must establish their pricing independently. Any effort to raise, lower, maintain or stabilize prices or price levels is price fixing, and price fixing is illegal. What a seller deems an acceptable margin on their product is their own business decision. This policy is meant to protect sellers from legal recourse by the Federal Trade Commission (FTC).
   
   This means that there should never be any discussion of pricing between sellers in public or in private forums. If you message another seller about their pricing, you will be warned. If you do it again, you will be given a strike.
   
   Drip as a platform does not and cannot provide input on how sellers should price their products. Just remember: buyers do not simply buy from the sellers with the lowest prices. As much as possible, we are working to create a community where this remains true, and the experience is just as important as the product.
   
   Please refer to the FTC website for any further questions on price fixing and anti-trust law: https://www.ftc.gov/advice-guidance/competition-guidance/guide-antitrust-laws/dealings-competitors/price-fixing
   
   

10. No Offline Streams
    
    We do not allow streams without a seller present. Sellers must be present during a scheduled stream. Drip is a live streaming platform, customers who enter a stream are expecting a host.
    
    

Seller Behavior

1. Be Responsible
   
   No excessive drinking or marijuana use during streams. NO products for sale that promote drinking and/or ingesting drugs on Drip.
   
   

2. No Promotion of Other Selling Platforms
   
   Sellers will refrain from promoting their accounts on other selling platforms while streaming and selling on Drip.
   
   

3. ZERO Tolerance for Bullying, Harassment, Abuse, Discrimination, or Retaliation
   
   Drip has a ZERO tolerance policy when it comes to bullying, harassment, abuse, discrimination and retaliation. Drip will take swift and immediate action against users engaging in this behavior, including revoking host access.
   
   

4. Keeping Chat Friendly
   
   Keep a watchful eye on ANY individual who is initiating hateful or abusive chat or negatively discussing another streamer. Streamers have moderator privileges, please use when necessary to encourage and enforce positive and friendly interaction on Drip. For any repeat offenders, please let us know and we will help you banish those trolls!
   
   

5. Maintaining Your Composure
   
   

6. Sell ONLY on Your OWN Live Stream(s)
   
   Promote or sell ONLY on your OWN live streams or Drip Shop. Be courteous to your fellow Drip streamers and refrain from promoting yourself in their live streams. We have built a friendly and supportive community and it's vital ALL Drip streamers and sellers help us to maintain what we have cultivated so far.
   
   

7. No Outside Payments
   
   All sales on Drip must be transacted on Dripshop.live or the Drip app for the protection of both buyer and seller. For products sold on Drip, sellers should not accept payment through any other platform or service. 

Please help us keep Drip a trustworthy platform to buy and sell on by keeping ALL transactions on the platform.

8. Following Manufacturer’s Rules on Shipment or Opening of Product Outside of Release Date
   
   Sellers are to follow the rules set by the manufacturer regarding selling and shipping out product before its official release date. Pre-orders are allowed on the platform ****but openings, sales, and shipment of product must occur on or after its official release.
   
   

9. No Trolling In Other Seller’s Streams
   
   Sellers will refrain from entering another seller’s stream to disparage their pricing, look of stream, etc. We want to keep our seller community a positive one.
   
   

Seller Integrity

1. Accurately Listing Product Condition
   
   All items sold on Drip MUST have an accurate and all encompassing description. The condition of the item should be reflected in the image and description of the product. If the item is purchased live, be sure to show the condition of the item to the buyer in the live stream. The item MUST be shipped and delivered to the buyer in the condition described.
   
   

2. Ensuring Your Products Are Correct
   
   Sellers are solely responsible for the price(s) set on the products sold on Drip. Drip will NOT take responsibility or compensate sellers for incorrectly priced or incorrectly quantified products on Drip. Please make sure to review your product listing(s) for any potential errors prior to publishing your stream!
   
   

3. Shill Bidding
   
   Drip is a competitive but fair selling platform and shill bidding is NOT acceptable. Shill bidding is when a seller, or an individual on behalf of the seller, purposefully drives up the bid. Please inform the Drip Support team if you witness any form of shill bidding on Drip.
   
   

4. Keep Openings Within Camera View
   
   All packs and boxes purchased on Drip (to be opened during a live stream) MUST be opened on camera. Please be sure the complete opening occurs within the field of vision of the camera you are using. Full and complete transparency needs to be kept to maintain the integrity of the products sold on Drip.
   
   

5. Seller Must Ship Orders Within 3 Days
   
   A seller must ship products within 3 business days of order date. Refunds are only permitted if in agreement with the buyer
   
   

Shipping Your Orders

1. Shipping Times
   
   All sellers are required to ship out items within 3 business days of live stream or purchase date. If you have standard days in which you ship, please include details in your Drip profile, stream description, and inform buyers during live stream.
   
   

2. Pack Openings
   
   Sellers who sell individual packs on their streams to be opened live should include on the item description and or on their Drip Shop Profile how they ship out cards. If a seller does not plan to ship out every card from the pack and only the hits, the seller needs to communicate this to the buyer clearly.
   
   

3. Shipping With Care
   
   Protect your buyer's purchases and ship your orders with care by using the correct shipping materials. We recommend the use of penny sleeves, top loaders, bubble mailers, team bags, and filler (when needed) to ensure items are secured for transit.
   
   

4. Tracking Information
   
   ALL ORDERS MUST HAVE TRACKING INFORMATION and ship within 3 business days of live stream or purchase date. For sellers who opt to not ship out their orders via Shippo, it is mandatory to come back to the order on Drip to mark the order closed and include tracking information. Check out this video on how to add tracking and marking your order as closed:
   
   https://loom.com/share/966528027c2a40e79f17b366cdf131ca
   
   

‼️ Please take note of our Drip Seller & Streamer Discord Community Rules as our Code of Conduct extends beyond dripshop.live. Our policies extend to public and private conversations on and off the Drip platform.

Also please be sure to review our Trial Stream Period Terms and Conditions

Product Standards

On Drip, streamers and sellers are authorized to offer a variety of products, for purchase via direct sale, auction, or as a giveaway. ALL products to be sold on Drip, including giveaways, must precisely match the photo, description, and condition as presented on the platform. If the category you sell in is not listed, please reach out to support@dripshop.live for approval.

The items currently authorized to sell are:

• Pokémon products

• Sports Cards

• Sports Memorabilia

• Metazoo

• Yu-Gi-Oh!

• Magic the Gathering

• Dragon Ball Cards

• Weiss Schwarz

• Marvel Cards

• Lego

• Funko Pops

• Funko Sodas

• FigPins

• Comic Books
  
  

Coming Soon

• Designer Toys

• Vintage Clothing

• Streetwear

• Sneakers

• Vinyl

Drip Condition Definitions

• Mint: Item and/or packaging are in excellent condition and both have NO visible defects or damage. For cards, there are no visible marks from shuffling, handling, clouding, printing defects or damages.

• Near Mint: Item and packaging is in great condition but may have up to 2 minor bits of damage. For cards, they show minimal to no wear from shuffling, playing or handling, surface flaws or slight fading or warping.

• Good: Item is not broken, but may show some signs of wear. For cards, they may show signs of wear from shuffling, play or handling.

• Damaged: Item and/or packaging may be heavily damaged.
  
  

Prohibited Items

• Not clearly stating/showing the condition of the item that is listed

• Show significant signs that the item may be counterfeit or altered in any way

• Unlicensed product

• Items that are priced higher than the market value

• Items with autographs must be certified by JSA, PSA, Beckett or B.A.M.

• Funko Pop

  • Items that don’t have the factory codes (the 3-letters code followed by numbers) on the box (unless this way it was manufactured)

  • Only contain loose items. Every listing must have a box

  • Only contain a box. Every listing must have a pop figure inside the box

• Funko Soda

  • Items that don’t have the factory codes (the 3-letters code followed by numbers) on the bottom of the can

  • Only contain loose items. Every listing must have a soda can

  • Sealed items must clearly show that they are factory sealed

  • Chase Sodas must prove that they are chase. If not, chase Soda must be listed as the regular version

  • If you want to list all the cans in a box, you must identify them

• FigPins

  • FigPins without the case, every pin must have their case

• Booster Boxes and Packs for Pokémon or Sports Cards

  • Booster packs that don't clearly show that they are factory sealed

  • Booster boxes that aren’t factory sealed or show signs of being opened

• Graded Cards

  • Cards that don’t clearly show the certificate number

Trading Card Standards

To ensure quality and consistency and limit any confusion around trading cards, we have detailed our Trading Card Standards across 4 areas. In The Basics, we detail what to look out for on your cards. We go over how to properly put a card or a break spot up on your stream in Listing for Sale. Following that, we will go over items to be mindful of during your live stream in During Your Live and finally wrap up with how to properly ship your orders in Preparing Your Items For Shipment.

The Basics

When you are going to sell a single card on your stream, you need to be aware of several things on a card whether its vintage or pack fresh. Here are some of the things to notice when looking at your card:

• Marks/Scratches
  
  These can be any markings on the card whether it be an ink smudge or a scratch. Holographic cards can even have tiny scratches on the foil itself so look out for these. Here is an example of an ink smudge defect from the factory:
  
  
  

• Print lines
  
  Holographic cards can have defects straight from the factory, print lines are seen when angling the card in the light and can go up and down or across the whole card. The example shown here has print lines creating a "grid" shape on the foil:
  
  
  

• Whitening
  
  Even a pack fresh card can have whitening. These spots are generally seen on the back of the card and are small white dots. Here is an example of whitening on the top right corner and bottom right corner of a Pokemon card:
  
  
  

• Creases
  
  Creases can be anywhere on the card and should be looked for so that if they are there, they can be listed in the description of the item. Here is an example of a crease on a MTG card:
  
  
  

Now that you have examined the card for any of the above defects/damage, here are the most common areas to look at on a card:

• Corners
  
  Each card regardless of its type (Sports, TCG etc.) will have four corners. Depending on the manufacturer the corners might be sharp or rounded.
  
  

• Edges
  
  The long sides on top and bottom and left and right of the card are known as its edges. Here is an example of a left edge and top edge on a Sports card.
  
  

• Surface
  
  The entire front and back of a card is also commonly referred to as its surface.
  
  
  

After looking at the areas covered above for any damage or defects, let's classify the card of its condition:

• Near Mint/Mint
  
  This condition is the best condition that your card could be in. It is absolutely flawless in every way and has no damage anywhere on the card. Be sure to look thoroughly to ensure that the card is perfect.
  
  

• Lightly Played
  
  The next best condition after Near Mint/Mint, the card has small damage to it and has been shuffled in play. Card could have slight scratches and some whitening but no major damage.
  
  

• Moderately Played
  
  Moderately played cards will have noticeable wear on the corners and edges of the card and can have some slight creases. The surface can also have some clouding on it if the card is holographic.
  
  

• Heavily Played
  
  Cards that have heavy edge and corner wear with larger scratches on the surface should be categorized as heavily played.
  
  

• Damaged
  
  Cards in this condition are the worst conditioned card, they will have extreme damage on corners and edges with heavy wear and will have deep scratches and or creases. Cards in the category will be priced on the lower end of the spectrum when listing.
  
  

Listing For Sale

Now that you have examined the card for damage and classed its condition, its time to create a listing that captures the item as a whole without question:

The perfect listing of your item will include:

• A short and snappy product name

• A clear picture you took of the exact card to be sold (if a graded card is being sold, a picture of the card in its slab with its grading header is necessary)

• An accurate product description including any glaring damage or defects to be listed out explicitly within it

If you are also looking to sell spots in a box break, please be sure to include whether the buyer is purchasing a random or specified team (if the break is Sports related) and what release the break is being opened from (IE a Pokemon Fusion Strike booster box break).

During Your Live

The time has come - you've added in all your products correctly and you are now live in your stream!

Whether you are selling singles or hosting a box break, here are some things to keep in mind while you are live on your stream. 

• Help us maintain the fairness and integrity of the platform by keeping openings of any kind within view of the camera. If a box is being opened and emptied for a break, be sure to show the inside of the empty box that the packs came out of before tossing away.

• Sellers should be ready and expect to show cards when asked by the buyer. Be sure to call out anything that you included within the items description in order to keep everything on the same level.

• If you are hosting a box break, make sure that every participant receives something. Everyone who participates in the break needs to be sent consolation cards, they cannot walk away empty handed. This also goes for pack battles, there can be no winner takes all scenario.

• All spots in a box break must be filled with purchasing buyers, there will be no fillers in the break with sell outs. If there are ten spots in your break, there needs to be ten purchasing buyers participating.

Preparing Your Items For Shipment

Using proper shipping/protection materials is key to building trust with your buyers and also ensures repeat business. Here are some of the materials that we recommend to use with shipping out your orders:

1. Protective Materials

   • Higher value cards that were sold either as singles or from pack/box openings should always be protected with a penny sleeve. These sleeves are very inexpensive and are usually sold in bulk quantities, be sure to purchase large amounts to keep up with your sales.

   • Outside of the card being sleeved up, you will next want to look at using a toploader. These harder plastic sleeves ensure that the card holds its rigid stature. These can also be purchased in large quantities and should be a staple for you as a seller. For more expensive higher end cards (whether vintage or modern), you might also want to consider the use of a magnetic case. These are more pricey to obtain and are not typically sold in large quantities but you should have a couple on hand for those monster pulls.

2. Shipping Materials

   • When the cards or your other items are secured properly and ready to go into packaging, here are some of the things we recommend. Bubble mailers are a cheap yet effective packaging solution for smaller orders of say just cards. Also look to procure team bags, these cellophane bags ensure that the cards do not slide around in the mailer unprotected. For larger items, look to use flat rate boxes from the USPS, these are free at the Post Office and protect well. For even larger shipments, be sure to use high grade cardboard that passes crushing tests and even incorporate air bags to ensure items don't bounce around the box.

3. Shipping Insurance

   • If you are shipping out an item(s) that have an extremely high value, we strongly recommend adding shipping insurance to the item. Note that this is an added fee and will make the shipping fee higher but if something goes wrong with the shipment it is a nice measure to protect both buyer and seller.

Shipping Simplified on Drip!

We want to make a seller’s life easier, especially when it comes to shipping! 

Drip makes it simple and easy to ship out orders to your customers with built-in Shippo integration. You can download shipping labels, share tracking information, and chat directly with your customers via the Drip messaging tool. Below are some videos we have created to show you how to use our shipping functionality. Please take a few minutes to watch each video.

https://www.loom.com/share/122924c4471f4b7e885440d77920a55a

Shipping Times

Orders must be shipped out within three (3) business days of the live stream or purchase date and have tracking information included. Exceptions to this rule are sellers who have established shipping schedules, which need to be explicitly written in their seller bio on their Drip profile page and communicated to buyers live on stream.

Shipping Protection

Drip will not refund sellers for items that are damaged in transit due to poor packing or the use of improper shipping materials. 

It is the seller’s responsibility to ensure that they are equipped with quality shipping materials to allow for an order to safely and securely reach its destination. Be sure to interact with fellow sellers in the Drip seller community on Discord to get ideas on shipping materials that might be best suited for your needs. Drip manage cases of missing or damaged items on an individual basis. If we observe a consistent pattern of misuse, especially with valuable items lacking insurance, sellers may be held liable for the full purchase amount of those affected items. Drip is not liable for uninsured missing or damaged items valued over $1000 

Shipping Add-ons

Sellers should add the use of Signature Required and additional insurance for items valued over $500. While these add-ons come at an additional cost to you, it is a great measure of protection for both buyer and seller. Both of these add-ons can be selected for purchase by clicking on Custom on your customer’s order. Click on the box next to the description of the add-on to secure it to your label purchase.

Refunding Your Label

Did you make a label by accident? Don’t sweat it. Click the box to the left of the customer name and then Refund Label at the top of the screen. If your label is eligible for a refund, the funds will return to your available balance for withdrawal within 14 days.

Use of Other Shipping Sites

Sellers are welcome to use another shipping platform if preferred. If you do use an outside shipping platform, it is mandatory to return to Drip to mark the order shipped and include tracking information for the shipment within three business days of live stream or purchase date. Check out this video on how to add tracking and marking your order as closed:

https://loom.com/share/966528027c2a40e79f17b366cdf131ca

Shipping Costs

Shipping costs are managed directly through the Shippo integration on Drip within Orders.

All you need to do is create your shipping label and print it FREE for shipping $5 and under.

If you are shipping a special item/package and it exceeds the Drip allotted amount, please create a ticket in support-chat in Discord and Drip will reimburse the difference for shipping costs. Please note that Drip reserves the right to decline any shipping reimbursement requests. If you are using another shipping service to ship your orders and want to make sure you will be able to receive reimbursement of the item, please reach out to sellersuccess@dripshop.live. This will help prevent any concerns related to shipping costs.

Shipping Issues

Having an issue with shipping an order? Please reach out to us at sellersuccess@dripshop.live and we will make sure that we can get things squared away for you ASAP.

Common Shipping Questions

Q: How do I view orders post live stream?

A: Watch this video or review instructions below.

• • To view orders, click the arrow next to your profile picture in the top right corner of the Drip homepage. When the drop down appears, select Profile.

  • Next click on the Orders tab and select Sold. Here you can review the product(s) that were purchased during your stream along with the customer(s) name and shipping information.

  • Once you have shipped your items, return to this page and click the three dots to the far right of the item and select Add Tracking and Mark as Shipped to complete the shipping process.

Q: How do I contact a buyer post-stream?

A: From your host Profile, click on the Orders tab then Sold. For each item sold, you will see a set of three dots to the far right of the item. Clicking the dots brings up a sub-menu, select Send Message.

For additional details on shipping on Drip, please visit this page: 

📦

4. Shipping out your orders 

Avoid getting a strike by upholding Drip’s mission, values, and standards set out in the Drip Seller Handbook! 

What happens when you get a strike?

When a strike is issued, you'll be told via email and a personal message in Discord including:

• Which policies you violated (for example harassment or shipping standards)

• How it affects your streaming capabilities and access to the Drip community

• What you can do next

Warning

Your first violation is typically only a warning as we understand mistakes happen. Note, a single violation may result in an immediate strike, suspension, or termination without warning if deemed necessary due to level of offense.

First Strike

If we find you violating our policies for a second time, you may get a strike.

A strike means you may be suspended from Drip for 1 week. Suspension means you will not be allowed to stream or sell on Drip and you will be muted on the Drip Streamer and Seller Discord Community.

Full privileges will be restored after the 1-week period, but your strike will remain on your account for 90 days.

Second Strike

If you get a second strike within the same 90-day period as your first strike, you may be suspended for 2 weeks. Suspension means you will not be allowed to stream or sell on Drip and you will be muted on the Drip Streamer and Seller Discord Community.

If there are no further issues, full privileges will be restored automatically after the 2-week period. Each strike will not expire until 90 days from the time it was issued.

Third Strike

Three strikes in the same 90-day period will result in permanent suspension from Drip. Suspension means you will not be allowed to stream or sell on Drip and you will be removed from the Drip Streamer and Seller Discord Community.

What to do if you get a strike?

Refresh yourself on our ‣ and the Drip Seller & Streamer Discord Community Rules to make sure you are following our policies and code of conduct.

Questions regarding the Drip Seller Handbook or Strike Policy?

Please email sellersuccess@dripshop.live with any questions or concerns.

If you have received a 3rd strike and have been banned you can appeal here.