Embedded Files
Accessing Orders
Overview: When you access your orders, the system will default to the “All” tab. This view displays all orders associated with your account.
Filtering Orders
Pending Orders:
These are orders awaiting completion. This category is often associated with crypto payments.
If a payment method is likely to fail, it usually does so immediately, allowing buyers time to update their payment information.
Managing Pre-Orders
Pre-Order:
Pre-orders are items purchased before a stream has gone live. For instance, if you schedule a stream a week in advance, buyers can place pre-orders in your store.
Once the stream goes live, pre-orders automatically move to the “Shipments” section.
Handling Store Pickups
Store Pickup:
This option is used to confirm that an item has been picked up by the buyer. Once verified, the order is marked as complete.
Managing Cancelled Orders
Cancelled Orders:
This section shows all orders that have been cancelled, whether by the seller or due to other reasons.
Shipments and Labels
Shipments and Labels
1. Accessing Shipment Tabs
1. Accessing Shipment Tabs
Navigate to Shipments: Under the 'Shipments' section, you'll find two tabs at the top:
Unshipped: Process labels, make changes to orders ahead of time.
Shipped: Once labels are processed, they appear here, ready for fulfillment.
2. Managing Orders in the Unshipped Tab
2. Managing Orders in the Unshipped Tab
Bulk Label Processing:
Select All Feature: Use this to select all orders at once.
Bulk Label Option: Process all labels from one page.
Order Grouping and Splitting:
Auto Grouping: Orders going to the same buyer are grouped into one shipment.
Undo Combine: If needed, split a shipment by highlighting items using the check box and selecting 'Undo Combine'.
Additional Order Options:
Three Dots Menu: Located on the side of any order within the shipment.
Cancel Order: Option to cancel the order.
Send Buyer Message: Opens an inbox for communication with the buyer.
View Order Details: Access detailed information about the order.
Managing Shipments:
Three Dots Menu above 'Buy Label':
Cancel and Refund Shipment: Option to cancel and refund the entire shipment.
Add Tracking: Manually add tracking if using a third-party shipper.
Mark as Shipped: If shipped via a third-party service.
3. Editing Label Information
3. Editing Label Information
Accessing Label Options:
Dropdown for Carrier: Select USPS, UPS, Custom etc. to go into the label
Editing Dimensions and Weight: Modify as needed before processing the label.
Customizing Print Settings:
Print Slip Option: Default is standard PDF; can switch to thermal or 4x6 labels.
Signature Confirmation and Insurance: Add these if necessary.
Address Changes:
Shipping From/To: Modify sender or buyer addresses.
Bulk Change Address: If changing your location, apply changes to all packages in the backend when you edit your seller address.
4. Managing Processed Labels in the Shipped Tab
4. Managing Processed Labels in the Shipped Tab
Refunding Labels:
Highlight and Refund: You can refund individual labels, but bulk refunding isn’t available.
Printing Options:
Bulk Print Labels: Option to print multiple labels at once.
Print Scan Option: Use a single barcode to represent all labels, streamlining the process when scanning at the carrier.
Emailing Labels:
Email Link to Labels: Send the label link to yourself for easy access.
By following this guide, you'll streamline your shipment and label management, making the fulfillment process efficient and hassle-free. Utilize bulk processing and customization options to save time and stay organized. For any further assistance, feel free to reach out
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