FAQ

We are happy to provide a refund within 14 days of your purchase. Once any of the content is download from your purchase, or keys are revealed or gifted, we can no longer provide a refund.

All of our keys and any other products sold are done via a direct partnership with either the developer or publisher of the game or book in question. We do not source any keys or files from the grey market or other illegitimate sources, so you can feel 100% confident when making your purchase!

As a best practice, all Steam keys have a 90-day redemption window. After that, unredeemed and unrevealed keys will expire and be returned to the developer. You will keep any games redeemed to your Steam account!

You may be asking yourself, why? Expiration dates and returning keys ensures our developer partners can continue to receive keys from Steam, allowing them to participate in future collections by staying compliant with Steam's policy on keys. Otherwise, they run the risk of being denied keys to participate in collections not only through Digiphile, but including other partners.

Book collection purchases, unless otherwise stated, do not have expiration dates! However, any collections containing keys may be subject to expiration at the platform's discretion.

All game collections provide Steam keys. You can view this information, as well as the assigned Steam key region, below the add to cart section on each bundle page.

Book collections can provide several different files for each book, such as PDF or EPUB. You can see each file type below the specific book in the collection, as well as a list of the provided file types below the add to cart section on the specific collection page.

The Digiphile Exchange lets you trade in up to 3 games you already own from a collection for credit, which you can use to claim other titles made available in a collection, either for yourself or as a gift. It’s a way to get more value from collections and discover new games, even if you already own a few!