TEAM Software is excited to partner with the industry leader in Earned Wage Access, DailyPay, to make TEAM Software EWA available to your employees. Employees who want EWA will use the DailyPay app, which is also used by over a million American workers today. Your employees will receive the same services and support as their other users. 

If your employee has met all internal eligibility requirements and is signed up for direct deposit, they can sign up for DailyPay. Employees can sign up for DailyPay several ways:

• Your employee will receive an email prompting them to sign up for DailyPay. From there, they will need to create a password and verify their identity.

• An employee can enroll through the TEAM Software eHub.  An "Open in DailyPay App" button will link from the eHub to the app store or the DailyPay app, depending on the user's status.

• Employees can also visit the DailyPay website directly to enroll. 

TEAM Software partners with DailyPay to make TEAM Software EWA available to your employees.

When your employee enrolls in the DailyPay app and takes their first transfer, they will begin to be paid through DailyPay on subsequent paydays. That is, DailyPay will send a remainder payment (their final net pay minus any early transfers and fees) directly to your employees on their regular payday. The payment will be sent as an ACH and will arrive in their bank account at the usual time on the morning of payday. This payday transfer is free of charge. 

If an employee does not take any transfers for a given pay period, they will receive their full net pay on payday at the normal time. On less frequent occasions, when your employee transfers their full paycheck before payday, there will be no remainder payment on payday. 

In more rare occurrences, if an employee draws more funds during the pay period than what they actually earned, there will also be no remainder payment on payday. In these scenarios, the amount of the over-advancement will be corrected in the subsequent pay period. Over-advancements are most commonly spurred by retroactive timecard adjustments or new, larger payroll deductions that would unexpectedly reduce an employee’s net pay relative to their gross pay.

Employees can use the “Pay” tab of the DailyPay app to track how much they have transferred from a given paycheck. Additionally, each time a transfer is made, the employee will be shown which paycheck is funding that transfer.

Good news - there are only a few small changes that your employee might notice. Importantly, they’ll still be paid on their usual payday in the account that they choose. 

DailyPay, the EWA provider that we partner with to power TEAM Software Earned Wage Access, allows your employees to access their pay early if they want to. Once they enroll, and take their first transfer as a user, DailyPay will deposit their paycheck into their bank account on your behalf. That’s why DailyPay asks your employee to designate an account to receive their paycheck when they sign up to DailyPay. You’re still paying your employee! DailyPay only makes the deposit.

On payday, DailyPay will deposit the paycheck into your employee’s primary account that they have set in the DailyPay app. Some people will see ‘Wells Fargo’ or ‘PNC’ in their bank statement - that’s still DailyPay! (They’re our payment providers.) Some banks use the payment provider’s name to reference a paycheck deposit. 

What will be in their paycheck?

Your employee is paid whatever they earned during the pay period, minus any amount transferred early with DailyPay (including any associated instant transfer fees) and net of any taxes or other deductions.

Is “Available now” the amount they get in their paycheck?

No. What they a user sees as "Available now" in DailyPay is the portion of their earnings that they can transfer before payday if they want to.

For example, at first they might see half of their earnings as "Available now" in the DailyPay app. Your employee can get all of that amount before payday if they choose. DailyPay will deposit the rest of that employee's net pay (net of early transfers, instant transfer fees, any tax and deductions) into their bank account on payday.

Your employee will not be able to access all of their earnings early with DailyPay. It’s likely to be around half of what they earn, especially in the first few weeks. That’s intentional and is just to make sure that everything works the way it should in the weeks post-launch. 

Troubleshooting

Any pay your employee transfers early with DailyPay is taken out of their paycheck on payday. So if there’s less in their paycheck than they expect, your employee should check to see how much they transferred early (including any DailyPay instant transfer fees).  

Did you know that your employees do not have to pay DailyPay fees every time they make a transfer? 1-3 business day transfers can be requested at no cost if your employee can plan ahead for when they need their earned pay. 

The Available Balance reported in an employee’s DailyPay account will be a portion of their earned wages. The Available Balance is the amount shown as “Available” on the home screen of the DailyPay employee app, which DailyPay calculates based on the net and gross earnings data it receives from you. The available earnings will never represent 100% of an employee's earnings due to a number of factors such as taxes, the time hours are reported, and other payroll deductions. DailyPay's system automatically computes the advance rate - the percentage of earned wages made available to an employee - which is based on the employee’s earnings reports. 

During the pay period, small changes to the percentage an employee sees will occur, as frequently as on a daily basis. As a general rule, employees will start off with a slightly higher advance rate at the beginning of the pay period. The rate will then organically lower slightly as the pay period goes on and the time to reconcile the employee's earnings with their regular payroll deductions draws near.

Please advise employees that if they have any specific questions about their available earnings, they should contact the DailyPay Employee Support team:

• Live Messaging can be found in the Help Center: help.dailypay.com/hc/en-us

• Phone: +1-844-597-3406

TEAM Software Earned Wage Access is powered by DailyPay. Employees who want EWA will use the DailyPay app. When an employee is using DailyPay, they will be paid the morning of their company-designated payday. They can also, of course, access any amount of their available earnings 24 hours a day, 7 days a week. When payday falls on a holiday, DailyPay will generally still arrange to send remainder payments as they are received, unless otherwise notified by you, the employer. The timing of the arrival of a remainder payment to an employee’s bank account on a holiday will be subject to their bank’s holiday processing procedures.

An employee is not required to have Direct Deposit set up in order to sign up for or use DailyPay. However, once the employee makes their first transfer, they will be required to specify a location for the transferred funds to be sent to. That can be a debit card, bank account, or the DailyPay card (if they've signed up for it already). It's their choice where the transferred funds are sent. This location is where any early transfers taken prior to payday are sent and where the employee's remainder pay will be sent on payday.

A direct deposit number (the DailyPay Account number) will be added to the employee’s profile in WinTeam after that first transfer to facilitate reconciliation of early transfers and associated instant transfer fees on payday.

After a user makes their first transfer with DailyPay, their direct deposit (account and routing number) on file in the employer's payroll system will change to a DailyPay Account (DPA) number that DailyPay provides. This ensures that the user receives 100% of their pay correctly on payday. When this switch occurs, a user may receive a notification saying their direct deposit information has changed.

What does the employee know about this switch?

Each employee must specify a location for the transfer amount to be sent to. They are also informed during this process that their paycheck (net of any early transfers and associated instant transfer fees) will be sent to the designated destination account specified in the DailyPay app. They are able to change this location at any point simply by logging into the DailyPay app and updating their settings. 

Does the employer (or payroll admin) need to change any payroll processes to account for this Direct Deposit switch?

No. There are no additional changes or modifications to how a payroll admin completes payroll in order to account for this direct deposit switch. 

What can a user expect on payday?

• On payday, a user will receive their full paycheck, net of any amounts they have transferred early from DailyPay, and any associated instant transfer fees, to their primary account on file. 

• As a result, an employee will see “DailyPay” or “Wells Fargo” or "PNC" on their bank statements - this is normal!

How can users update their Direct Deposit Information?

For DailyPay users, any updates to their direct deposit must happen within the DailyPay app. They can do so by:

• • Navigating to the Account Settings page of their DailyPay account. 

  • Scrolling down to the Bank Accounts section and clicking Add New Bank Account to input the routing and account number.

How can a user get their direct deposit information back to the original location?

If an employee self-cancels their DailyPay account via the application, we will begin a cancellation process that culminates in the reversal of the direct deposit information back to the original primary direct deposit location in the payroll system. If a user has made transfers in a given pay period while cancelling, it may take 1-2 pay periods for this process to be completed to ensure early transfers and any associated instant transfer fees are repaid. Once the early transfer amounts are recovered via regular payroll, DailyPay will swap the direct deposit back and close out the employees DailyPay account.

If your employee notices that an ACH payment was sent to a bank account they have since closed, please make sure they first update their banking information in their DailyPay profile, so that this closed account is removed. This will prevent any future payments from being sent to that account. 

As for the original ACH payment, if it was in fact sent to closed account, it can take up to three business days for the funds to be sent back to DailyPay. At that point, the returned funds will remain in the employee’s DailyPay account until we are able to resend them to a newly added bank account. Until the banking information is updated, the funds will not be sent to your employee. This is to prevent the funds from being returned once more to DailyPay three days later. 

To ensure the closest coordination, please have your employee contact the DailyPay Employee Support team:

• Live Messaging can be found in the Help Center: help.dailypay.com/hc/en-us

• Phone: +1-844-597-3406

The employee can visit their DailyPay account at any time to review their historical pay statements, which track:

• Each transfer that is made to the employee's personal account or debit card

• The exact amount that was transferred

• And when the transfer was completed.
  
  

Failed/rejected payment sent to employee’s bank account:
There may be cases where a payment sent to an employee’s bank account fails or is rejected. This usually happens if the employee’s personal bank account information (bank account and routing numbers) on file with DailyPay is incorrect. The rejected/failed payment will be returned by the bank to DailyPay. This process takes up to three business days. 

At the same time that the payment fails and the funds are returned to DailyPay, DailyPay will notify the user of the invalid bank account information on file and advise them to update their bank account to ensure future payments are received without delay.

Failed/rejected payment sent to employee’s debit card:
There may be cases where an instant payment sent to an employee’s debit card fails or is rejected. This may occur if the debit card they are using to request the transfer does not support instant transactions or has limits on the instant transactions it may receive.

The employee will be notified by a message in their DailyPay account. The requested amount will return to their Available Balance once the payment fails.

If the card the employee tries to use to receive instant transactions does not support instant transactions, the employee is always welcome to try using another card, or they can request a next-day payment to be sent to their bank account on file.

If your employee is still having trouble locating funds or experiencing any issues with payments through DailyPay, please direct them to the DailyPay Employee Support team, who can be of further assistance:

• Live Messaging can be found in the Help Center: help.dailypay.com/hc/en-us

• Phone: +1-844-597-3406

DailyPay is the leading provider of Earned Wage Access that TEAM Software partners with to run their EWA program. DailyPay understands that the security of your data and the prevention of fraud are of paramount importance to your business and your employees. DailyPay is committed to maintaining the highest standards of data protection and have implemented a robust security framework to safeguard your sensitive information. In addition to DailyPay's systems and protocols, below are ways you and your employees can help prevent bad actors from accessing DailyPay accounts.

Understand what information DailyPay does and does not request

• DailyPay will NEVER call or text your employees and ask them to share their 6-digit MFA code with us.

• DailyPay will NEVER ask them to share their password with us.

• If DailyPay reaches out to your employee, phone calls will come from DailyPay Employee Support: 866-432-0472.
  
  

Encourage Strong Password Hygiene

A majority of the fraud cases stem from poor password hygiene and reusing passwords from other sites. For example, if an employee uses the same password for Facebook as they do for DailyPay, then if a bad actor gets access to their Facebook account, then they can also access their DailyPay account. Users should always use a different password for every online account, including DailyPay.

Keep Contact Information Up to Date

DailyPay wants to make sure we always have the most up-to-date contact information, so that they can ensure that verification checks will go to the right number. Encouraging your employees to keep their contact info up to date is a great way to prevent fraudsters from gaining access to their account.

Watch Out for Scams

Customer Support impersonation scams are on the rise across the financial services industry. As a reminder, DailyPay will never call or text users and ask them for their Multi-Factor Authentication (MFA) code or password.

What To Do When Fraud Occurs

DailyPay's goal is to prevent as much fraud as possible on their platform, but if your employee believes there has been suspicious activity on their account, have them immediately contact DailyPay Employee Support at 866-432-0472. Alternatively, they can email or chat DailyPay Employee Support. DailyPay's Trust & Safety Team will immediately secure their account and investigate the suspicious activity.

Yes, employees can easily change their language preference from English to Spanish in the DailyPay app or web browser.

To change their language preference from the employee app, navigate to Menu (top right of the home screen) > Settings > Account Information > Language. 

From the Language screen, the employee can then choose either English or Spanish. 

If your employee decides that they no longer want tracking and access to their earned wages before payday, they can request to cancel their account from the DailyPay app. 

To cancel from the DailyPay app, an employee simply needs to navigate to Menu (accessible from the top left of the home screen) > Settings > Account Cancellation.

Once any outstanding balance for early transfers has been resolved for future payday, the primary bank account your employee added to their DailyPay profile will be sent back to your Payroll Team to update for the following payday. If the employee has not made any early transfers from future paydays, their personal account information will be sent back for the next payday. At this point, the employee’s DailyPay account will be fully canceled. If the employee ever wishes to resume the ability to use DailyPay, they will be able to reactivate their account on their own. 

Please do not manually change an employee’s Direct Deposit information in your system from the DailyPay account outside of the standard Direct Deposit Update process. Removing the DailyPay account too early can result in a prolonged cancellation process, during which an employee’s final transfers are not immediately resolved. Once all of an employee’s early transfers are accounted for, DailyPay will send their primary bank account information to you for updating. 

If your employee is still having trouble cancelling their account, they can contact the DailyPay Employee Support Team for assistance:

• Live Messaging can be found in the Help Center: help.dailypay.com/hc/en-us

• Phone: +1-844-597-3406

If your employee wishes to resume using DailyPay after self-canceling their account, they can do so simply by logging back in using their previous credentials.

Upon login, if the employee is permitted to re-activate, they will see a notification that can be accessed by tapping the bell icon in the upper right corner. Once they view the notification, they can finish re-activating their account by tapping Re-activate Your Account

Typically, there are a few common reasons for this:

• It is the Weekend (Salaried earnings will never update during the weekend)

• It is the Day before payday (available earnings goes to $0 so DailyPay can send you the remainder pay the following day)

• Salary Multi-Day (a typically 3 business day) verification period

What is a Salary Multi-Day Verification Period?

Some salaried employees have a multi-business day (typically a 3 business day) verification period at the start of each pay period in which earnings will not appear as available. This verification period helps DailyPay to ensure the continued accuracy of your available earnings, and helps account for estimations of taxes, garnishments and deductions that may reduce your net pay at the end of the pay period. 

You’ll be able to see the exact length of your verification period by clicking the bell icon in the app or website and viewing the notification.

During the verification period, you will still have access to other DailyPay features (e.g. Savings, Financial Wellness content, etc.).

At 9 am ET on the business day after your verification period concludes, the “Available now” balance will start updating again. For those with a 3-business-day verification period beginning on Sunday, the 3 days of verification will begin on Monday and earnings will begin to appear on the 4th business day after 9 PM ET (Thursday). 

Why isn’t all my money available on the business day after my verification period ends?

This is to ensure continued accuracy and consistent availability of the “Available now” amount in DailyPay, and to account for taxes, garnishments and deductions that may reduce your net pay at the end of the pay period.

What happens if my pay period starts on a weekend and I have a Salary Multi-Day Verification Period?

The multi-day verification period will start on the first business day after the start of your pay period if your pay period starts on a weekend. For example, if your pay period starts on a Sunday, and you have a 3-business-day earnings delay, your multi-day verification period starts on Monday and the “Available now” amount will start to increase on Thursday (4th business day) after 9 pm ET.

In addition, please note that salaried employees will not see earnings updates on weekends regardless of the multi-day verification period.

My earnings are not showing but it's not the weekend, the day before payday, or my multi-day verification period. What should I do?

If your earnings are not showing and the above FAQs did not help, DailyPay Employee Support can investigate and help to resolve the issue. You can contact the DailyPay Employee team:

• Live Messaging can be found in the Help Center: help.dailypay.com/hc/en-us

• Phone: +1-844-597-3406

By default through the API, TEAM Software has implemented a security level setting that only gives access to enroll in DailyPay for employees at security level 3 in WinTeam. This setting is in place to protect the salary information of employees at a higher security level in WinTeam. 

Admins can manually adjust these settings in WinTeam to allow enrollment in DailyPay for employees in higher security level groups. For more details and instructions on modifying security settings, please refer to the TEAM Software Client Knowledge Base article at this link.