FAQs

Can I use Lightspeed Classroom with student iPads?

No, Lightspeed Classroom only works with a Chrome browser. Students must use a Chromebook, Mac, or PC and must be working in Google Chrome. To monitor student iPads, you will need to use Apple Classroom.

Only some of my students are showing offline? Why?

Here are some options to help you with this issue:

Is the student using the Chrome web browser?
Has the student updated their Chrome web browser? (three dots > settings > About Chrome)
Has the student restarted their device?

Sometimes the program takes a bit to load, especially if it's the first time you are using Lightspeed Classroom.

If the student is offline for more than two days in a row, contact edtech@d49.org

All of my students are showing offline? Why?

Do you have a Mac or PC lab in your classroom? It's possible that the Lightspeed Agent was installed incorrectly. Submit an IT ticket with Sentinel.

I am seeing a grey screen, or thumbnail unavailable. Why?

If a student is logged in across multiple devices, this can cause the Chrome Agent to be unable to recognize which browser instance is the correct instance. As a result, the Classroom UI will display a grey screen or thumbnail unavailable when viewing the student's screen image. This is notable if students are using shared devices (e.g., a PC in a computer lab).

Sign the student out of their inactive browser instances on other devices.
You must have access to the student's device in order to verify whether or not they are signed into multiple Chrome instances.
On the student's device, navigate to the top right of the Chrome browser, and click the student's profile icon.
Navigate to Manage Your Google Account > Security > Your Devices > Manage devices

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