Smith Consultants Inc.
1 Main St.
Turlock, CA 12345
Phone: (209)555-6666
Fax: (209)555-4444
Smithconsultants.com
March 2, 2022
Mr. John Gregory
Manager of Customer Service
12 Monta Vista Ave.
Turlock, CA 23456
Dear Mr. Gregory,
With your company’s help, after serval month of hard work installing and testing, we are glad to see that our new customer-service database is finally up and running. The new database is playing a vital role in our company’s operation, and we depend on it to our future business growth.
During our communications with your customer support team, we encountered the following issues: Telephone calls from our employees to your technical support department are often not returned in a timely fashion. Sometimes they are not returned at all; Software-assistance personnel often blame our hardware for the problem; however, when consulted, the hardware representative reports that the problem is with the software; Promised monthly four-hour in-service training sessions to have not been scheduled for the past three months.
This new database is very important to our organization’s current and future development, and we’ve invested a huge amount of time and money into this project. We hope these issues will be solved in a timely manner and we can submit the remaining 30% of the purchase amount right after.
We look forward to a continued mutual beneficial and long-term relationship with your company.
Sincerely,
Fan Zhang
IT Manager
Fzhang@smithconsultants.com
(209)284-6688