Phase 1: Exploring Resonance, Dissonance, and Leadership Identity
Connecting the Personal and the Systemic
My Leadership for Change journey begins with examining the misalignment of formative feedback systems in rural schools, where contradictory and fragmented approaches often silence teacher voice and limit professional growth. At the heart of my mission is a commitment to create inclusive spaces where all individuals feel accepted, respected, and valued, to inspire growth and resilience through challenge and learning, and to dismantle systemic barriers that reproduce inequity. By revisiting my autoethnography and systems map, I can see how my leadership identity (as a connector, relator, and advocate for equity) resonates with the call for teacher-driven feedback loops, while also exposing dissonance where systemic practices undermine trust and belonging. This phase invites me to connect the personal with the systemic, clarifying where my leadership is most needed to respond with resonance and courage.
1. Shared Purpose Across Leaders
Even though feedback delivery is inconsistent, principals and coaches agree that the purpose of feedback is to improve teacher practice for student learning. This shared intent resonates with my mission to create inclusive, growth-centered spaces (Jacobsen, 2025a).
2. Relationship-Based Trust Pockets
My autoethnography highlights the centrality of relationships in my leadership identity (Jacobsen, 2023). Within the system, there are already examples of trust, teachers sometimes view their instructional coach as a thought partner rather than an evaluator. This alignment suggests that relationships can be scaled and modeled across the system.
3. Formative, Not Just Evaluative Intent
The design challenge map shows leaders invoking “formative feedback” language (Jacobsen, 2025a). Even when poorly structured, the intent to improve practice rather than simply evaluate aligns with my commitment to inspire others to unlock their potential.
1. Contradictory Feedback Creates Confusion
A teacher like “Ms. Greene” receiving opposing feedback from her principal and coach demonstrates how feedback misalignment erodes trust and clarity (Jacobsen, 2025b). This dissonance undermines my values of respect and inclusion, leaving teachers unsupported.
2. Lack of Structured Follow-Up
The system rarely revisits feedback in a loop. Teachers receive one-off comments with no co-created action plan or reflection cycle. This absence of renewal contradicts both resonant leadership theory and Gilpin-Jackson’s (2023) emphasis on repair after trauma
3. Silenced Teacher Voice
Teachers are rarely asked about their goals, timing preferences, or definitions of success in the feedback process. This reproduces institutional oppression by privileging administrator perspectives while marginalizing teachers (National Equity Project, 2016). The dissonance clashes with my mission to dismantle systemic barriers to equity. As Ginwright noted in his conversation with Brené Brown, “wounded-ness left unhealed is not going to be ignored” (Brown & Ginwright, 2022). This helps explain why the silenced teacher's voice doesn’t just disappear, it resurfaces as disengagement, mistrust, and resistance within the system.
1. Co-Defining Goals and Look-Fors
If teachers and leaders co-created the criteria for effective practice before observations, both resonance and clarity would increase. This directly addresses dissonance by centering teacher agency, a principle reinforced in my professional goals (Jacobsen, 2025c).
2. Triangulated Feedback Model
My dissertation research proposes a triangulated approach where principal, coach, and teacher feedback are aligned and revisited. This model functions as a leverage point to repair misalignment, foster trust, and operationalize resonance.
3. Instructional Rounds and Peer Feedback
Peer-led rounds normalize evidence-based conversation and reduce professional isolation, a particular challenge in rural schools. This aligns with Ginwright’s (2022) Four Pivots, which advocate for shifting from isolation to interdependence. Implementing rounds would embed my mission of creating inclusive, collaborative growth spaces. In the podcast, Ginwright framed this shift as moving from “problem-solving to possibility-creating,” and that framing pushes me to see feedback not only as a corrective process but as a space where teachers can imagine what is possible when they are trusted and supported (Brown & Ginwright, 2022).
Reflection
Leading with Resonance: Renewal, Healing, and Sustainable Change
This first phase of the Leadership for Change model has pushed me to pause and look at my Problem of Practice, misaligned and inconsistent formative feedback in rural schools, through both a systems lens and a personal one. On the surface, the problem is about structures and processes, but underneath it’s about relationships, trust, and equity. As I dug into my systems map, my mission statement, and my own story, I began to see more clearly where my leadership identity fits, where the system already resonates with my values, and where dissonance calls for change. Frameworks like the Lens of Systemic Oppression (National Equity Project, 2016), Ginwright’s (2022) Four Pivots, and Gilpin-Jackson’s (2023) work on resonance after trauma gave me language to connect what I’ve been feeling to the bigger theory of leadership and change. Listening to Ginwright talk with Brené Brown about how “we can’t heal the world without healing ourselves” underscored that system redesign and personal renewal are inseparable parts of this work (Brown & Ginwright, 2022). This also connects deeply to the Social Change Model of Leadership Development, which frames leadership as a collaborative, values-driven process that begins with self-awareness and extends to the collective (Museus et al., 1997; Central Michigan University, 2018). It reminds me that lasting change doesn’t emerge from authority or policy shifts alone, but through relationships built on common purpose, empathy, and shared responsibility.
Who I Am as a Leader
In my autoethnography, I wrote about how relationships have always defined my work (Jacobsen, 2023). Growing up, I learned early what it meant to carry responsibility for others, and that thread has run through every role I’ve held, as a teacher, coach, administrator, and parent. My mission to create inclusive spaces, embrace challenge, and dismantle systemic barriers isn’t just aspirational language; it’s the way I’ve come to understand what leadership means. Boyatzis and McKee (2005) describe resonant leaders as those who stay connected to themselves, to others, and to the systems they’re part of. That resonates with me because, at the end of the day, my leadership is relational at its core.
Where I See Resonance
When I look at the system, there are places where my values and the system’s intentions line up. Leaders across the district, whether principals or coaches, generally want to help teachers grow, that’s a shared purpose (Jacobsen, 2025a). There are also small but important pockets of relational trust where teachers and coaches work together in authentic ways, outside of evaluation or compliance. And even though the structures aren’t always clear, the language of “formative” feedback shows up in how leaders describe what they’re trying to do (Jacobsen, 2025b).
These things matter. They remind me that I’m not working against the current; there’s already a foundation of shared purpose, trust, and growth-oriented intent. My leadership doesn’t have to invent these from scratch, it has to nurture them, amplify them, and build systems around them. The Social Change Model’s focus on “common purpose” mirrors this sense of alignment. It’s about recognizing where shared values already exist and using them as anchors for collaboration and growth (Museus et al., 1997).
Where I Feel the Dissonance
But there are also deep points of dissonance that I can’t ignore. Teachers regularly receive contradictory feedback from different leaders, which leaves them confused and undermines trust (Jacobsen, 2025b). Follow-up is almost always missing. Feedback happens in one-off conversations that don’t get revisited or connected to a bigger cycle of growth. And maybe most importantly, teacher voice is too often absent, and feedback is something done to teachers, not with them. That silence is a form of harm, one that mirrors what the National Equity Project (2016) calls institutional and structural oppression.
Gilpin-Jackson (2023) argues that real resonance isn’t about pretending these moments of dissonance don’t exist; it’s about facing them, naming them, and leading through them. For me, that means being honest about where the system is breaking trust and clarity, and choosing to respond in ways that bring teachers back into the center of the process. As Ginwright pointed out, “wounded-ness left unhealed is not going to be ignored,” and I see that truth play out when dissonance in feedback continues to surface in teacher morale and classroom practice (Brown & Ginwright, 2022).
What Gives Me Hope: Leverage Points
Even in the dissonance, I see leverage points that could make a real difference. One is starting every feedback process by co-defining goals and “look-fors” with teachers. That simple move would shift the agency back to where it belongs (Jacobsen, 2025c). Another is the Triangulated Feedback Model, which I hope to derive through my dissertation work, aligning the voices of principals, coaches, and teachers so that everyone is working from the same playbook (Jacobsen, 2025b). And a third is expanding structures like instructional rounds and peer feedback, which not only provide better evidence but also help break the isolation that rural teachers often face. Ginwright (2022) calls this moving from individualism to collective interdependence, and it feels exactly right for the context I’m in. Both the SALT and Social Change Models point to the power of collective leadership, reminding me that sustainable improvement doesn’t come from isolated fixes, but from shared ownership and empowerment at every level of the system (Museus et al., 2017; Astin & Astin, 1996).
Leading with Resonance
For me, this phase has been about recognizing that resonance isn’t just about harmony; it’s about renewal. Boyatzis and McKee (2005) remind us that leaders can’t just diagnose problems, they have to create cycles of renewal that keep themselves and their communities moving forward. In my context, renewal looks like feedback systems that don’t end after one conversation, but instead invite teachers back in, check on progress, and build confidence over time. It looks like centering the teacher's voice and co-creating solutions that honor their agency. And it looks like designing structures that don’t just reduce harm but actively build belonging, trust, and equity. Ginwright’s language of pivoting from hustle to flow also challenged me to reconsider the pace of this work, slowing down, resting, and creating space for sustainable change rather than rushing toward quick fixes (Brown & Ginwright, 2022).
Phase 1 has clarified for me that my leadership sits at the intersection of the personal and the systemic. Who I am, my values, my relationships, and my mission shape how I see the problem. And what the system shows me, its resonance, its dissonance, shapes how I need to respond. The work ahead isn’t just about technical fixes to feedback loops. It’s about holding space for healing, creating coherence, and leading with courage and care.
Phase 2: Leading a Mini-Gathering
Practicing Collective and Responsive Leadership
This simulated mini-gathering takes place within the context of Cook County Schools, a rural district where teachers, instructional coaches, and administrators are all part of the formative feedback cycle. The session is designed as a 45-minute interactive conversation during an instructional-coaching meeting, with five to six teachers and two administrators participating.
The goal is to create a safe, reflective space where educators can share stories of meaningful feedback, identify common values that make feedback formative rather than evaluative, and co-develop a shared set of “look-fors” to guide future feedback practice.
In small rural systems, relationships often carry as much weight as structures. By gathering this cross-role group, I hope to surface the shared human experiences behind technical processes, to see the system through both its structure and its stories.
The adaptive challenge guiding this work is the need to realign formative feedback systems so that teachers experience feedback as growth-oriented, consistent, and empowering. While policy and tools exist, the underlying beliefs and habits, how feedback is delivered, received, and interpreted—are inconsistent and often contradictory.
I selected this challenge because it sits at the heart of my Problem of Practice and represents what Heifetz would call an adaptive rather than technical issue: it cannot be solved by simply revising forms or checklists. It requires cultural change, redefining how leaders and teachers co-construct learning and accountability.
Within this adaptive space lies a small but powerful leverage point: beginning the redesign of feedback practices with teacher stories. By starting from lived experience, we center relational trust and teacher agency rather than top-down compliance. This mirrors the Appreciative Inquiry approach of exploring “what gives life” to systems when they function at their best (Center for Appreciative Inquiry, 2025).
My approach draws from resonant leadership (Boyatzis & McKee, 2005), trauma-aware leadership (Gilpin-Jackson, 2023), and the Liberatory Design mindset of Build Relational Trust.
In practice, this means slowing down to listen before acting. I plan to open with self-disclosure sharing one of my own feedback stories, to model vulnerability and signal that this is not an evaluative meeting. Participants will then share short stories of feedback that truly supported their growth. These stories will become the raw data for identifying collective themes and creating shared principles for effective feedback.
This design embodies collective leadership by shifting authority from the leader to the group. It also integrates Gilpin-Jackson’s concept of grey zone change, where the facilitator holds uncertainty with courage and curiosity rather than control. Resistance, if it surfaces, will be treated as insight rather than opposition
Ultimately, this plan reflects a coaching and servant leadership approach, focusing on listening, empathy, and empowerment.
Purpose
To co-construct shared “look-fors” and values that define formative feedback experiences teachers find authentic, supportive, and growth-oriented. This gathering aims to shift the feedback culture from compliance-based to collaborative, one rooted in relational trust, agency, and mutual learning.
Facilitation Goals
Build relational trust by creating a safe space for honest storytelling.
Surface key patterns of resonance and dissonance in current feedback practices.
Identify shared “look-fors” that represent meaningful, equitable feedback experiences.
Structure and Agenda (45 Minutes Total)
0:00 – 0:05: Opening Circle
Welcome, norms, and intention setting using the Liberatory Design mindset of Notice and Reflect to acknowledge what participants bring into the room.
0:05 – 0:25: Story Exchange
Each participant shares a 2-minute story of feedback that shaped their practice (positive or negative). Facilitator models first to set tone of vulnerability.
0:25 – 0:40: Theme Mapping
Using chart paper or a digital board, participants identify common elements from their stories (trust, clarity, follow-up, tone, timing, etc.).
0:40 – 0:45: Collective Commitments
Group drafts 3–4 shared “look-fors” or commitments for future feedback interactions. Facilitator closes with gratitude and next-step reflection.
Facilitator Script: Opening Move
“Thank you all for joining me today. I know feedback can be a loaded topic, sometimes energizing, sometimes frustrating. My goal isn’t to fix anything today but to listen and learn together. I’d like to start with stories, because stories remind us that feedback is more than forms or scores, it’s human. I’ll share one moment when feedback truly helped me grow, and I invite you to think about a time that did the same for you. There’s no judgment here, just noticing what made that experience meaningful. Let’s start there.”
Facilitator Role
Connector: Model vulnerability and empathy through personal storytelling.
Listener: Practice deep listening and reflective summarizing to ensure voices are heard.
Guide: Hold space for discomfort while keeping the conversation grounded in shared purpose.
Sense-Maker: Help the group identify and synthesize patterns emerging from their stories.
This facilitation stance aligns with Gilpin-Jackson’s concept of resonant leadership in “grey zone change,” where the leader serves as both participant and space-holder amid complexity (Gilpin-Jackson, 2023).
Framework Alignment
Liberatory Design: Build Relational Trust and Notice and Reflect guide facilitation, emphasizing inclusion, curiosity, and empathy.
Appreciative Inquiry: Focus on “what works” and “what gives life” to feedback experiences.
Trauma-Aware Leadership: Recognize and normalize the emotional dimensions of professional feedback.
Resonant Leadership: Maintain emotional intelligence and mindfulness throughout the process (Boyatzis & McKee, 2005).
Anticipating Resistance and Maintaining Equity
Possible Barrier: Participants may hesitate to speak openly, especially when administrators are present.
Responsive Strategy:
Begin with confidentiality agreements and shared norms (“What’s said here stays here”).
Model self-disclosure to lower the perceived hierarchy.
If silence or tension arises, pause and name it gently: “I’m sensing some hesitation here. What might we need to feel more comfortable sharing?”
Use the Liberatory Design mindset of Build Relational Trust to keep the space grounded in respect and belonging.
Materials
Jamboard
Markers or sticky notes
Optional slide with appreciative prompts: “When feedback helped me grow…”
Expected Outcomes
3–4 collaboratively defined feedback “look-fors”
Increased relational trust among participants
Greater clarity on what meaningful feedback feels like in practice
A foundation for ongoing system-level redesign of the feedback process
Preparing to Step Into Collective Space
As I prepare to facilitate this mini-gathering, I am aware that leadership for change begins long before any formal meeting starts. The real work is creating the conditions for trust, openness, and shared curiosity. My goal is to hold a space where teachers and leaders can speak honestly about feedback, where the conversation feels relational rather than evaluative. I expect to draw heavily on the Liberatory Design mindset of Build Relational Trust, using empathy and transparency to help participants feel safe enough to share their stories.
I anticipate moments of what Gilpin-Jackson (2023) calls the grey zone, spaces of uncertainty where emotions and ambiguity surface together. Leading in that space will require me to pause, breathe, and practice presence rather than control. Just as in Phase 1, when I identified dissonance in the system, this phase will invite me to stay grounded inside that tension long enough for collective insight to emerge.
Intended Learning and Anticipated Insights
I expect that stories will become the most powerful data of this process. When participants share memories of when feedback truly helped them grow, I hope the group will experience a shift, from compliance toward connection. Drawing from Appreciative Inquiry, I want to frame these stories as discovery moments, exploring what gives life to the best feedback experiences.
I also expect to encounter resistance in subtle forms: silence, hesitation, or humor that deflects discomfort. Rather than seeing that as opposition, I will treat it as information, an opportunity to apply Liberatory Design’s Notice and Reflect mindset. If I can name the tension gently and hold it with curiosity, it may help participants re-engage. This will also test my capacity for resonant leadership (Boyatzis & McKee, 2005), requiring mindfulness and emotional intelligence to stay attuned to the group’s energy while keeping a hopeful tone.
Ultimately, I believe that by inviting participants to co-construct shared “look-fors,” we will move toward collective ownership of what meaningful formative feedback should look and feel like in our rural context.
How I Expect My Leadership to Evolve
I anticipate that this experience will deepen my understanding of what it means to lead with rather than over. I plan to embody the role of facilitator more than director, what Gilpin-Jackson describes as a space-holder for emergence. This will require letting go of predetermined outcomes and trusting that the process itself holds wisdom.
Through this work, I expect to strengthen my ability to lead with curiosity instead of certainty and to see vulnerability as a form of courage. Drawing from Smith (2019), I will attend to both the technical and emotional dimensions of change, recognizing that transformation happens through relationships as much as through structures.
Looking ahead, I see this mini-gathering as the bridge between reflection and design. The stories and “look-fors” that emerge will directly inform the prototype for my Triangulated Feedback Model
Phase 3: Visioning Your Leadership for Change Model
Leadership Vision & Mission
My leadership is rooted in the belief that every educator deserves to feel seen, heard, and supported in ways that honor their humanity. I lead with the values that form my True North, trust, equity, reflection, and relational growth, and I commit to showing up in ways that reinforce belonging and shared purpose. These values shape how I navigate complexity, how I respond to dissonance, and how I collaborate with teachers to co-create systems that strengthen, rather than diminish, their agency and professional voice.
My mission is to design and sustain feedback systems that are clear, coherent, and grounded in partnership. I am committed to dismantling practices that isolate teachers or perpetuate inequity, replacing them with structures that foster dialogue, amplify strengths, and cultivate collective capacity. I believe deeply in the power of reflective practice, reciprocal feedback, and slow, intentional change that centers on people rather than compliance.
As a leader, I want others to experience my presence as steady, relational, and responsive, a leader who listens closely, facilitates with care, and acts with purpose. I strive to lead in ways that cultivate renewal rather than burnout, connection rather than fragmentation, and shared responsibility rather than top-down control.
Ultimately, my mission is to advance feedback systems and broader organizational practices that cultivate growth, coherence, and community in rural schools. I am committed to leading with courage, humility, and curiosity, guided always by the values at the center of my compass.
Center (Values): Trust, Equity, Reflection, Relational Growth
Directional Arrows: How values guide decisions
Outer Ring (Action): Visible leadership practices in relationship and system design
Equity Checkpoints: Questions that ensure alignment with justice and belonging
Reflection Nodes: Moments of pause to notice, sense-make, and recalibrate
Feedback Loops: Continuous cycles of learning that return to values
Pathway: Leadership in motion (adaptive, relational, and grounded in purpose)
Guiding Framework Narrative: The Leadership Compass
My Leadership Compass is a visual and conceptual guide that translates my core values into action as I lead change within rural school systems. Built around a central True North, trust, equity, reflection, and relational growth, the compass illustrates how my values orient leadership decisions, relational practices, and systemic actions. As a practitioner-scholar working to redesign formative feedback systems in a rural district, I have come to understand leadership as both a human and structural endeavor. This narrative explains the thinking behind my visual model, articulates how theory informs its components, and illustrates how lived experience and community knowledge shaped its design.
The Leadership Compass is informed by several bodies of scholarship that collectively frame leadership as adaptive, relational, equity-centered, and grounded in humanity. These theories guided the design, sequencing, and movement within the model.
Resonant and Trauma-Aware Leadership
Boyatzis and McKee’s (2005) work on resonant leadership provided the rationale for placing values at the center of the compass. Their research shows that leaders who cultivate mindfulness, compassion, and hope are better able to sustain meaningful relationships and navigate uncertainty. Their emphasis on continuous renewal directly shaped the reflection nodes and feedback loops in my model.
Gilpin-Jackson (2023) extends resonance into trauma-aware leadership, arguing that systems often operate from “survival modes” that create dissonance. Leaders, she suggests, must intentionally cultivate practices that restore connection and clarity. This influenced my decision to visualize leadership movement as cyclical rather than linear, leaders must continually re-attune themselves to their values, context, and community.
Ginwright’s Four Pivots and Leadership in Motion
Ginwright’s (2022) Four Pivots played a profound role in shaping how the compass conceptualizes action. His pivots, from lens to mirror, transactional to transformative, hustle to flow, and individualism to interdependence, capture the internal shifts leaders must make to disrupt patterns that reproduce harm.
The emphasis on flow inspired the compass’s curved pathway, symbolizing leadership that moves with deliberation rather than urgency. Actions are intentionally placed after values, decisions, equity considerations, and reflection because sustainable transformation emerges from grounded, relational practice, not reaction or compliance.
Leadership as Human Work: Brown & Ginwright
Insights from Brown’s (2022) conversation with Ginwright further shaped the emotional architecture of the model. Their shared assertion, that “we cannot heal systems without healing ourselves,” reinforced why reflection and equity checkpoints sit prominently along the leadership pathway. These pauses are reminders that leadership is human work, requiring presence, curiosity, and courage, especially in moments of tension or resistance.
Equity-Centered Systems Thinking
The National Equity Project’s (2016) systemic oppression framework underscored the need for built-in interruptions to examine assumptions, power, and potential harm. This scholarship informed the creation of the Equity Checkpoints that surround the compass. They act as guardrails, prompting leaders to continually ask:
Who benefits from this decision?
Who might be harmed or overlooked?
Which voices are shaping the next step?
Community Voice and Shared Power
Finally, the Community Voice & Power Sharing Guidebook emphasized that meaningful improvement requires reciprocal communication and co-ownership of decisions (Sankofa et al., 2021). This scholarship directly influenced the Feedback Loop returning into the center of the compass. Feedback is not an evaluative endpoint but a cyclical, relational entry point for shared meaning-making. Embedding this loop acknowledges that system redesign depends on community voice, not compliance.
The Leadership Compass is grounded in my lived experiences as a teacher, instructional coach, Community Ed coordinator, and doctoral researcher working in rural Minnesota. Across these roles, I have witnessed how feedback systems, though well-intentioned, often become fragmented, contradictory, and disconnected from teacher voice.
These patterns shaped several design decisions:
The placement of “Decisions” reflects the interpretive work coaches and administrators must do to ensure consistency and clarity.
Reflection nodes represent the deeply relational work of listening, noticing emotional tone, and adjusting one’s stance before taking action.
Equity checkpoints mirror the pauses I’ve learned to take when navigating power, vulnerability, or resistance in conversations with teachers.
Feedback loops reflect my commitment to feedback as a relationship, not a one-off event.
In rural systems, where relationships are tightly woven and staff roles often overlap, sustainable change depends on trust and coherence. The compass reflects the truth that leadership in this context requires continual recalibration.
Each visual element of the compass corresponds to a leadership principle:
Center (Values): Trust, equity, reflection, and relational growth remain my True North.
Directional Arrows (Decisions): Values must be interpreted through relational and contextual judgment.
Actions Bubble: Systemic actions are meaningful only when grounded in reflection and equity.
Equity Checkpoints: Designed as intentional interruptions to disrupt automaticity and bias.
Reflection Nodes: Represent the renewal practices that sustain resonance.
Feedback Loop: Ensures community voice reorients leadership practices.
These visual choices embody leadership as a practice of pausing, listening, and realigning, rather than advancing quickly toward solutions.
The visual organizes leadership into a cycle:
Begin at the center with values and identity
Move outward through decisions grounded in reflection
Engage in action that is human-centered and equity-focused
Return inward through feedback that informs the next step
This design reflects the kind of leadership necessary for redesigning formative feedback systems, leadership that is relational, iterative, and rooted in justice.
Concluding Thoughts....
The Leadership Compass translates who I am as a leader into a model for how I lead. It is theory-informed, experience-grounded, and aligned with my broader mission: creating equitable, coherent, trust-building feedback systems in rural schools. The compass is not only a tool for this dissertation, it is a guide for my ongoing development as a leader who centers humanity, disrupts inequity, and builds systems of belonging and collective growth.
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