Customer Support Timeline
1. Inbound Calls Answered: Within 8-10 seconds.
2. For any missed or abandoned calls: Callbacks should be made within 24 hours.
3. First Response to Emails: Aim to respond within 10-12 hours.
4. Resolution Timeline: Aim to resolve issues within 24-48 business hours. However, delays may occur in some cases due to logistics.
5. Exchange Processing Time: Typically takes 5-7 business days from the date of the request.
6. Refund Processing:
- Store Credit: Issued within 24-48 business hours.
- Bank Refunds: Processed within 5-7 business days.