Customer Responses

Return denial(for streetwear)

Hi, cx name, 

We regret to inform you that as per the brand policy return is not possible once the order is delivered.

Unfortunately, we are unable to return your order at this time.

We request you to please refer to the return policy using this link.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Cancelation pre-dispatch (for sneakers)

Hi, cx name 

We regret to inform you that as per the policy, cancellation is not possible once the order has been placed.

However, if you still wish to proceed with the cancellation, we can accommodate your request with the understanding that your refund will be issued as store credit in full.

We request you to please refer to the policy using the link below.

https://Crepdogcrew.com/pages/return-policy

Let us know what you decide.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Cancelation Pre-Dispatch (for Streetwear)

Hi cx name, 

We regret to inform you that as per the policy, cancellation is not possible once the order has been placed.

Unfortunately, we are unable to cancel your order at this time.

We request you to refer to the cancellation policy.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Reverse pickup initiated  for sneakers

Hi cx name,

Hope you are doing well.

We have initiated a reverse pickup, and the order will be picked up within 24-48 business hours once the order reaches back to the warehouse, post quality check we will proceed with the replacement.

We request you to please return the product in the same condition in which it was delivered, including all tags and brand boxes along with the CDC box.

Note: -We request you please tape off all sides of the CDC box so that the brand box and shoes won't be damaged during transit.

In case the courier partner refuses to accept the CDC box, we request you to please deny the pickup and we will initiate a fresh pickup.

You can track your pickup status using this link

Attache tracking link

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Reverse pickup initiated for streetwear

Hi cx name, 

Hope you are doing well.

We have initiated a reverse pickup, and the order will be picked up within 24-48 business hours once the order reaches back to the warehouse post quality check will proceed with the replacement.

We request you to please return the product in the same condition in which it was delivered, including all tags, brand boxes and dust bags.

You can track your pickup status using this link

Attach tracking link

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Order Status (for RTS orders) Sneakers and streetwear

Hi cx name

Hope you are doing well

We want to inform you that your order is under process and it will be delivered within 8-10 business days from the date of placing your order.

Business days do not include Saturday and Sunday or any Holiday.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Order Status for MTO orders(for sneakers and streetwear)

Hi cx name,

Hope you are doing well.

We want to inform you that you have placed a pre-order product, and it will be shipped within xx business days/weeks from the date of placing the order.

You can refer to the product description using this link.         

Attach link.

We request you please wait, and we will try to deliver this order as soon as possible.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Order Cancelled (for Bank Refund)

Hi, cx name,

Hope you are doing well.

We apologize for the inconvenience caused to you.

Your order has been canceled.

A refund of Rs. ₹xxxx has been initiated and it will be reflected in your source account within 7-10 business days.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Post Dispatch Cancelation (for sneakers & streetwear)

Hi, cx name,

Hope you are doing well.

We regret to inform you that as per the policy, cancellation is not possible once the order has been shipped.

You can check the status of your order using the link below.

However, if you still wish to proceed with the cancellation we can accommodate your request with the understanding that a 10% deduction from the order value plus shipping charge will be applied and the remaining amount refunded as store credit.

We request you to please refer to the policy using the link below.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Size exchange approved for Sneaker

Hi cx name,

Hope you are doing well.

Upon reviewing your images, we can replace this order with size UK XX.

As per the exchange policy, a 10% deduction from the order value and Rs.500/- for shipping will be applied, and if there is any price difference in size change you need to pay that and we will proceed with the exchange.

Let us know what you decide.

Regards

Crepdog Crew

Deadbear Size exchange request approved.

Hi cx name 

Hope you are doing well.

We want to inform you that we can replace this order with the required size.

We request you to please ship your product to the address mentioned below.

DEADBEAR INDIA

3, COUNTRY CLUB DRIVE,

GHITORNI

NEW DELHI - 110030

CONTACT- 9717706958

As you ship the order, we request you to please share the courier details with us.

Once the order reaches the warehouse, the post-quality check will proceed with the replacement.

Note: - We request you to please send the slip along with the order consisting of the order ID and required size.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Customer came for return and exchange on sale purchase.

Hi cx name 

Hope you are doing well.

We regret to inform you that an order placed during the sale is not eligible for cancellation, returns, or modifications.

Unfortunately, we are unable to comply with your request at this time.

Please refer to the policy using this link.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Customers unable to redeem loyalty points during the sale

Hi, cx name,

We regret to inform you that Loyalty and referral rewards can’t be redeemed against any ongoing sale/promotion on the website.

Unfortunately, you are unable to apply this code at this time.

You can refer return policy using this link

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

For consignment or cashout pairs

Hi, cx name,

Hope you are doing well.

We want to inform you that to consign or cash out on DS pairs or watches you can get in touch with us on WhatsApp on this number +91 9319196167 & 9319196163 and the team will check and update you.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

If both shrink wrap and tag are removed from shoes

Hi, cx name,

We regret to inform you that, you have removed the shrink wrap and CDC tag from the product.

Unfortunately, we are unable to return or exchange your order at this time.

We request you to please find the policy using this link.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

If the order is returned and we unable to connect with the customer

Hi, cx's name

Hope you are doing well.

Your order has been returned as our team is unable to connect with you on the shared address or phone number.

We request you to please share the complete address details so that we can proceed further and dispatch this order.

Updated Address along with 

house/flat no: -

City: -

State: -

Pin code: -

Updated Phone no: -

Landmark:-

If you need any further assistance, do let us know.

Regards

Crepdog Crew

If report any issue post 3 days of delivery in sneaker/ Streetwear

Hi, cx name,

We regret to inform you that any product-related issue needs to be reported within 3 days of delivery.

Unfortunately, we are unable to comply with your request at this time.

Please refer to the policy using this link.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

If anyone wants any streetwear brand with us

Hi, cx name,

Hope you are doing well.

We request you please share your catalog or lineup at streetwear@Crepdog Crew.com and the streetwear head will review your submission and update you further.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

For Adidas sizing

Hi, cx name,

Hope you are doing well.

We request you to please take one full size up from your existing size. Please find the Adidas size chart.

https://www.adidas.com/us/help/size_charts

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Order Dispatched

Hi cx name,

Hope you are doing well.

Your order has been dispatched and will be delivered as soon as possible.

Please use the link below to track your order.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

The product is out of stock.

Hi, cx name,

Hope you are doing well.

This is to inform you that the product that you have ordered “product name” is out of stock.

Therefore, we'd like to inform you that your order has been canceled and you have the option to receive a refund. 

The refund can be processed either directly to your source account or as a credit note, providing you with flexibility based on your preference.

To proceed with your preferred option, kindly reply to us at your earliest convenience. 

If you need any further assistance, do let us know.

Regards

Crepdog Crew

MTO order cacenlation

Hi, cx name,

Hope you are doing well.

We regret to inform you that you have purchased a made-to-order product that is brand new and specially tailored for you.

Hence, cancellation, return, or any modifications are not entertained for this Item " ".

Moreover, for more information please go through the following article.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Video or footage from cx.

Hi, cx name,

Hope you are doing well.

We recently received your complaint regarding receiving a broken/damaged product against your order with order number (#)

In order to assist us in resolving this matter promptly and effectively, we kindly request that you share any unboxing/unpackaging videos or footage you may have of the product.

Please send the unboxing video, and rest assured that we will treat this matter with the utmost priority.

If you need any further assistance, do let us know.

Please feel free to get back to us

Regards

Crepdog Crew

HYPE return/exchange request

Hi, cx name,

Hope you are doing well.

We recently received the size exchange request for your recent purchase of the "product name”

Unfortunately, the item you ordered falls within the HYPE category, and as per the return policy, exchanges and returns are not possible.

Please refer to the link attached to this email.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Instant shipping refund.

Hi, cx name,

Hope you are doing well.

We regret to inform you that instant shipping is not feasible for your recent Order #. Rest assured; it will be shipped within 7-10 business days.

We sincerely apologize for any inconvenience this delay may cause. 

A refund of Rs. ₹ for the instant shipping option, you initially selected, will be processed back to your source account within 7-10 business days.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Payment link.

Hi, cx name,

Hope you are doing well.

To facilitate the payment process, we have sent an email invoice for the outstanding balance of ₹/-

Please make the payment of the difference amount so we can proceed further with the replacement.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

(Wrong Shoes Shipped)

Hi, cx name,

We apologize for any inconvenience caused.

We have initiated a reverse pickup, and the order will be picked up within 24-48 business hours. Once the order reaches back to the warehouse, post quality check we will proceed with replacement/refund. 

(If refund) Additionally, a coupon worth Rs xxx will be shared with you via email.

We request you to please return the product in the same condition in which it was delivered, including all tags and brand boxes along with the CDC box.

Note: -We request you to please tape off all sides of the CDC box so that the brand box and shoes won't be damaged during transit.

In case the courier partner refuses to accept the CDC box, we request you to please deny the pickup and we will initiate a fresh pickup.

You can track your pickup status using this link

Attach tracking link

If you need any further assistance, do let us know.

Regards

Crepdog Crew

(Order Placed is in Transit, Address Change Request)

Hi, cx name,

Hope you are doing well.

This is to inform you that, the product that you have ordered in Order number -….., is in transit, but as it is an OTP Based Delivery, you will receive a call on the registered mobile number, please be available on call and update the same to delivery agent. 

Once the product gets RTO, We will re-ship it to the updated address.

Please share the below details –

Flat Number –

City –

State –

Pin Code –

Updated Phone Number –

Landmark –

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Refund initiated

Hi, cx name,

Hope you are doing well.

Your refund of Rs. /- has been initiated and it will be reflected in your source account within 7-10 business days.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Refund processed 

Hi, cx name,

Hope you are doing well.

Your refund of Rs. /- has been processed with ref ID: and it will be reflected in your source account within 24-48 business hours.

If we issue an additional credit note

We could not fulfill your last order, we realize we have let you down.

As a token of apology, we are providing a discount voucher of RS xxx, and you can use this code CDCxxx to place your next order.

If you need any further assistance, do let us know.

We hope to serve you again!

Regards

Crepdog Crew

Store Credit

Hi cx name,

Hope you are doing well.

Your store credit of Rs. /- has been issued with voucher code # which can be used to place another order from our website.

We hope to serve you again!

Regards

Crepdog Crew

Order confirmation

Hi (cx name),

Hope you are doing well.

We have shared the images of the product.

We request to kindly take a moment to review the attached images. Your confirmation regarding whether you wish to proceed with the order or not would be greatly appreciated.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

GST Invoice request

Hi cx name,

Hope you are doing well.

As per the GST regulations, specifically Section 32(5) of the CGST Rules 2017, our company operates under the Margin Scheme. 

Under this scheme, the tax is levied on the margin, which is the difference between the selling price and the purchase price of the product. Consequently, the tax is already accounted for on the value of the product itself.

Due to the nature of the Margin Scheme, we do not issue separate invoices for the products sold. Instead, the tax is calculated and included in the overall price of the product. 

This approach is in compliance with the GST regulations and ensures transparency in our transactions.

If you need any further assistance, do let us know.

Regards 

Crepdog Crew

Online and offline price difference

Hi (cx name),

Hope you are doing well.

We want to inform you that there will be a slight price difference in our online and offline stores.

This is because visiting our physical location offers you the opportunity for an immersive CDC experience, allowing you to inspect the products firsthand.

If you need any further assistance, do let us know.

Regards 

Crepdog Crew

wear and tear

Hi (cx name),

We regret to inform you that this issue falls outside of our scope for assistance.

As a retailer, we strive to provide our customers with high-quality products, but unfortunately, issues related to wear and tear, including fading logos, are not typically covered under our warranty or return policy.

If you need any further assistance, do let us know.

Regards 

Crepdog Crew

Payment failed

Hi cx name

Hope you are doing well.

We want to inform you that your recent payment for the order did not go through.

Due to that reason, we request you to contact your banking partner regarding this transaction.

Since your order did not go through please follow the link below to place your order.

If you need any further assistance, do let us know.

Regards 

Crepdog Crew

If the order is RTO and we are unable to connect with customer.

Hi cx name

Hope you are doing well 

Your order has been returned as our team is unable to connect with you on the shared address or phone number.

We request you to please share the complete address details so that we can proceed further and dispatch this order.

Updated Address along with 

house/flat no: -

City: -

State: -

Pincode:-

Updated Phone no: -

Landmark:-

If you need any further assistance, do let us know.

Regards 

Crepdog Crew

Information shared with the brand

Hi cx name,

Hope you are doing well.

Thank you for sharing the information, We have shared the same information with the brand. 

We'll get back to you soon.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Requesting for images.

Streetwear.

Please provide 5-6 clear images of the products with all tags attached and kindly confirm the required size, so that we can check the availability with the brand.

Sneakers.

Please provide 5-6 clear images of the products including all tags, and brand boxes along with the CDC box.

Production

According to the brand, the item is brand new and has not been previously used. It has been manufactured to specific standards.

Store contact.

Delhi store.

(9319696342)

Mumba i store.

(8689896179)

Company bank details

Company Name: HOUSE OF CDC FASHION PRIVATE LIMITED

Account No. 50200073445515

IFSC: HDFC0001202

BRANCH: DLF CROSSPOINT, GURGAON.

Pre-order.

Hi cx name

Hope you are doing well.

We want to inform you the article "xx" in size UK  is currently out of stock.

However, you have the option to place a pre-order for this product and we can source it for you.

Pricing: The price of this article is Rs./-.

Timeframe: Estimated delivery time for pre-orders is 3-4 weeks.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

After reverse pick up information

As per the tracking, we can see that your item is in transit and not delivered to the brand.

Tracking link.

Once the order reaches the warehouse, after the quality check brand will proceed with the replacement and the quality check may take 3-4 working days.

Or 

Please be informed, that quality checks may take up to 4 working days.

Subject to availability.

Hi Aashutosh,

We regret to inform you that we are unable to process an exchange or return for your order as we currently do not have the requested size, UK , in stock. 

All exchanges are subject to the availability of the desired product.

To know more about it please refer to the link given below.

https://Crepdogcrew.com/pages/return-policy

If you need any further assistance, do let us know.

RegardsCrepdog Crew

Authenticity.

Hi cx name,

Hope you are doing well.

Rest assured, the products we offer are entirely genuine and authentic. Each item undergoes rigorous authenticity testing to ensure its legitimacy

Additionally, you're welcome to verify the authenticity of this sneaker with any reputable third-party vendor.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Legit concern.

Hi Rajneesh

Hope you are doing well.

we want to inform you that we will accept your return and provide a full refund for your recent purchase,

However, we want to emphasize that our products are 100% authentic. We take great pride in offering genuine and 100 % authentic products to our customers,

We'd like to mention that the quality of Dunk Low White Black (Panda) has recently reached this standard and that’s the case with all panda pairs. 

If you you wish to exchange this for another pair then do let us know otherwise confirm the cancelation and we will arrange a return pick and process the refund 

Apologies for the inconvenience caused 

Regards

Crepdog Crew

Your replacement for item "Basic Beige Tee (XXXL)" to "XXL" has been shipped and it will be delivered as soon as possible.

To track your item please click the link below.

Fake Product

Dear Mr. Mukherjee,

Hope you are doing well.

We want to emphasize that our products are 100% authentic. We take great pride in offering genuine and 100 % authentic products to our customers.

Our product is guaranteed to be authentic, ensuring you receive genuine quality and not a counterfeit.

Moreover, you can get it checked by any third party vendors.

If you need any further assistance, do let us know.

Regards

Crepdog Crew

Order misrouted.

We've promptly escalated it to our courier partner. They've informed us that your order was inadvertently sent to an incorrect address, causing a delay in delivery. 

Please be assured that our courier partner has rectified the situation by updating the AWB (Air Waybill) of your order, and they are committed to ensuring its delivery to you as soon as possible.

Shoe Consignment

To consign or cash out on DS pairs you can get in touch with us on WhatsApp on this number +91 9319196167 & 9319196163

2nd Size exchange(If size not available)

We regret to inform you that the required size is currently unavailable. However, we can offer a resolution: we will initiate a reverse pickup. Once the order reaches us and passes our quality check, we will issue a store credit that you can use to place another order.

Please note that since this is a second exchange request, an amount of XX will be deducted, and the remaining balance will be refunded through store credit.


2nd Size exchange (If size available)

We're here to assist you in getting the correct size for your item. However, as this marks your second exchange, there will be a nominal charge of  Rs XX for the pickup service.

Once the pickup is done and the item clears our quality check, we'll proceed with the replacement process.


Wants to return any order

We regret to inform you that returns are not possible once an order has been delivered.

However, we do offer a size exchange policy. If you have any issues with the size, you can exchange the item for an alternate size.

Pay later assistance

If you have any payment-related issues, please send us an email at support@bhart x.tech, and the BharatX team will check and update you accordingly.

ORDER DELAY

We're sorry to let you know that there's been a delay with your order. It might take about 3-4 weeks longer than expected to ship it out. We're really sorry for any trouble this causes you. We're doing our best to speed things up and get your order to you as soon as possible.

Because of this delay, we want to give you a choice: you can either wait for your order or ask for a refund.

Just let us know what you prefer, and we'll make sure to take care of it quickly.


Exchange Request

We have simplified the exchange process for you. You can now easily raise an exchange request using the following link. Our team will review your request and get back to you with an update.

https://crepdogcrew.com/apps/return_prime