videos

These videos were created with the AI tool 'NotebookLM,' which transforms text into brief podcast-style summaries. They highlight key points from the books and offer insights into my background and the philosophy that has proven successful over the years.

Debt Collection Phone Calls - 11mins

In this video, we share a few valuable tips from Michael Todd's book, Debt Collection Phone Calls, packed with proven scripts and strategies to help you recover debt more effectively. 

Whether you're an individual or a business, these practical techniques will improve your phone communication skills when negotiating with debtors. You'll learn how to build rapport, handle tough situations, leave impactful voicemail messages, and use key phrases to get the results you need. 

With decades of experience in debt collection, Michael Todd offers real-world advice you can start using today!

The Debt Collection Handbook: Strategies for Problem Debtors - 18mins

In this video, we explore a key excerpt from The Debt Collection Handbook: Strategies for Problem Debtors by Michael Todd, a seasoned credit management and debt collection expert. This book is packed with practical solutions for businesses struggling with delinquent payments, offering proven strategies for success. Michael highlights the importance of a systematic approach to debt collection and shares unique tactics, such as using an alias, to gain leverage and accelerate payments.

The video breaks down essential stages of the collection process, from initial steps and gathering resources to managing debtor responses and applying strategies for various scenarios. The book itself features valuable email templates for handling difficult situations and real-life case studies showcasing the effectiveness of Michael’s approach. Whether you're dealing with stubborn debtors or looking to refine your collection process, this video provides practical insights to help you achieve better results.

Background and Philosophy - 9mins

For over four decades, Michael Todd has honed his expertise in account management, starting in the tough finance industry of the 1970s and '80s. At that time, strict repossession tactics were the norm for overdue payments, a system that lacked any regard for customer relations. Michael soon realized that this harsh approach wasn't for him, but it shaped his philosophy that a better, more balanced system was needed—one that ensures payments without straining relationships.

In 1986, after joining Ernst & Young, Michael developed a new approach to collections that was neither too lenient nor too aggressive. Drawing from his years of experience, he created a practical, non-confrontational system for improving cash flow while maintaining goodwill with clients. His innovative method quickly gained praise and transformed the collection practices at his firm, leading to faster payments and happy clients.

Now retired, Michael continues to share his knowledge and success stories through books, seminars, and consultations. His proven system has helped businesses of all sizes improve their collections without the stress of confrontation. In this video, Michael shares key insights on how to implement these techniques for maximum impact.