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πŸŽ₯ How to Log a Case in the Ticket Case System - General Audience
πŸ“„ Using the Salesforce Ticket Case System for Application Help Desk
πŸ“„ Using the Salesforce Ticket Case System (General Guide)
πŸ“„ How to Create and View a Filter
πŸ“„ View Cases and Create Personal Filters
πŸ“„ Adding Notes and Attachments

Basic Salesforce Information

πŸ“„ Using the Salesforce Ticket Case System General Guide
πŸŽ₯ How to Log a Case in the Ticket Case System - General Audience
πŸ“„ How to Create and Send Email Through Salesforce
πŸ“„ How to Create and View a Filter

Transportation Inquiry Ticket Info

πŸŽ₯ How to Complete a CPS Access Transportation FormΒ 

Customer Care Ticket Info

πŸ“„ Customer Care Request Cases
πŸŽ₯ How to Complete a Customer Care Inquiry Form
πŸ“„ Resolving Customer Care Inquiry Cases

Accident Ticket Info

πŸ“„ Access Service Management Dispatch Ticket
πŸ“„ Accident Ticket Details

Student Behavior Incident Info

πŸ“„ Student Behavior Incident
Β  Β  πŸ“„ Principal Documentation of Student Behavior Incident
Β  Β  πŸŽ₯ Principal Documentation of a Student Bus Behavior IncidentΒ 


πŸ“„ Assigning Permissions, Activating/Deactivating a User

πŸ“„ Creating a List View

πŸ“„ Page Layouts

πŸ“„ Running Reports

πŸ“„ Data Request Form - Guide

Is Google having issues?Β  Check the status of Google Apps here
LookingΒ  for CPS approved apps/websites/software/hardware?Β  Check the District Approved Technology List
Still need help?Β  Contact the ITM Helpdesk 363-0390 or itmhelp@cpsboe.k12.oh.us
Need printer help?Β  Prosource 513-769-0808,Β  3D printer - Polar 3DΒ  513-409-1411, HP Wide Format (poster) printer - HP 800-334-5144
Need desk phone help?Β  Contact 363-0780
Need CPS cell phone help? Visit any At&t store or click here for more information.
Family Tech Support: 7am-5pm school days, FTS@cpsboe.k12.oh.us or 513-363-0688
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