Terms of Service
Article 1 (Application of Terms)
These Terms of Service apply to the relationship between Coocom Co., Ltd. (hereinafter “the Company”) and the user when using ToCoo!'s concierge service.
Article 2 (Definition of "Concierge Service" and establishment of contract)
"Concierge service" is a service that allows users to perform hotel reservations, restaurant reservations, golf reservations, ticket purchases, activity reservations by proxy through this site.
Each service provider provides services at their own risk, and the Company is not involved in providing actual services.
When a user makes an application for a reservation through this site, a “Reservation Completed” email will be delivered to the email address registered at the time of the rental car reservation in order to prove the establishment of the contract. However, even if a situation such as when the user is unable to receive a reservation completion email due to reasons not accountable to the Company, such as communication conditions or an error in the email address, it will not affect the establishment of the contract.
When a user makes a reservation or purchase through the concierge service, a contract will be established between the service provider and the user when our Company's staff notifies the user of the reservation completion.
If a contract is established between a service provider and a user based on the provisions of this section, the user agrees that they will be responsible for any cancellation fees separately determined by the service provider.
Article 3 (Successful cancellation and prohibition of unauthorized cancellation)
1. If a user cancels a reservation, the cancellation shall be established at the time specified below.
① When a user cancels a reservation through our customer support and our staff notifies the user that the reservation has been cancelled
② When the user directly contacts the use facility, cancels the reservation, and the use facility notifies the user that the reservation has been cancelled
③ When the Company notifies the user of the cancellation of the reservation according to the prescribed method
2. When it becomes clear that the user cannot use the service on the scheduled date of use, the user will promptly notify the service provider and follow the instructions of the facility. If the user is obliged to pay a cancellation fee to the facility, the cancellation fee specified by the service provider shall be paid by the user by the prescribed method and due date.
3. If the user is not present on the scheduled date of use without prior notice and does not use the service, the Company and the service will deem the booking to be an unauthorized cancellation. Necessary measures such as suspension of use of this service to the user, including legal measures, or deprivation of all of our service qualifications can be taken. In addition, the user must pay the cancellation fee specified by the service provider by the prescribed method and due date.
4. When a user wishes to change an established reservation, they will contact the reserved service provider directly and proceed with the change promptly.
5. When a user changes a reservation, the change shall be completed at the time specified below.
① When the user directly contacts the service provider, changes the reservation, and the service provider notifies the user that the reservation change has been approved
② When the Company notifies the user of the reservation change according to the prescribed method
6. Depending on the implementation date of the change procedure for the established reservation, there may be a cancellation fee set by the relevant service provider. In that case, the user will have to pay a cancellation fee by the prescribed method and due date.
Article 4 (User Compliance Items)
1. The user shall fulfill the contract with the service provider at their own responsibility, and inquiries and requests regarding the service provision shall be made directly to the service provider.
2. The user shall fully understand and comply with the conditions and rules, etc. separately determined by the service provider.
3. The user shall not perform the following acts when using this service:
① Sending or writing information impersonating a third party
② Using the service by methods other than those approved by the Company
③ Infringing on copyrights or other intellectual property rights of the Company or a third party
④ Defaming, slandering or damaging the Company, service providers, or a third party
⑤ Disclosing information, documents, figures, etc. that are contrary to public order and harmful to the morals to others
⑥ Intentionally registering false information such as the user's personal name, address, telephone number, email address, etc.
⑦ Non-payment of reservation fee, cancellation fee or usage fee charged by the service provider (regardless of reason)
⑧ Violence at the facility, etc. against the service provider, the Company or a third party
⑨ Other acts that violate or may violate laws and regulations
In the event that the Company suffers damage due to the actions of the user corresponding to the items of the preceding paragraph, the user shall bear all legal responsibility and shall not damage the Company or a third party.
Article 5 (Disclaimer)
1. Our responsibility in the concierge service is limited to arrangements for use, reservation, or purchase by means of mediation when a contract is established with the user. We are not responsible for anything other than this.
2. We are not liable for any damages or disadvantages caused by the user not completing payment by the payment deadline.
3. In the event of troubles or disputes between the user and the service provider, it shall be resolved directly between the user and the service provider, and we shall not be liable for any reason.
4. We shall not be liable for any damages caused by the failure of the user's email system or transmission route to deliver the email from us to the user.
5. When using the concierge service, the user shall be responsible for their own acts, and in the event of damage to a third party, they shall settle the issue as their own responsibility and expense.
6. We may provide information or advice to users from time to time, but we are not responsible for any issues arising from such consulting.
7. We do not take any responsibility for any damages caused by the user violating the terms and conditions set by ToCoo!.
8. We shall not guarantee the authenticity, accuracy, reliability, etc. of the information posted by us or the service provider to the user, and shall not be liable for any damage caused to the user due to the information.
9. We do not accept any complaints to facilities or service providers. Please contact each facility or service provider directly.
10. If the reservation is changed or cancelled at the discretion of the service provider, we are not responsible for the loss of the user.
11. We are not responsible for any loss of users caused by cancellation.
12. Even ToCoo! is liable for damages, unless there was any intentional or gross negligence, and the user has suffered direct and actual damage, we shall only be liable for damages up to the maximum amount of the ticket or reservation fee, and will not be liable for damages arising from special circumstances.