FAQ

We will reply within 2 business days after accepting the reservation application. If a booking is available, the booking will be confirmed within 2 business days. If additional customer confirmation is required, it may take a few business days due to the length of the email exchange.

A confirmation email will be sent when the reservation is completed. Please check your email for reservation information.

Please pay at the time of use on the day at the service provider's facility. If it is necessary to pay for the ticket or reservation fee in advance, the customer will be charged on the credit card registered at the time of the rental car reservation.

Concierge Fee

We are pleased to offer concierge services to customers who reserve their rental cars with ToCoo! for a special price.

Arrangement Fee: 1,100 yen per booking (tax included)

Reservation change fee: Free (first time) ※550 yen (tax included) for the second time and later

The fee will be charged to the credit card you registered when booking the rental car.

If you want to change the confirmed reservation (change the date and time, number of people, etc.), please reply directly to the reservation confirmation email. We will respond to you by email about whether it can be changed or not within 2 business days. Please note that it may not be possible to change depending on the reservation details, or a change fee may be charged by the service provider. The fee will be charged to the credit card you registered when booking the rental car.

If you cancel a confirmed reservation, please reply directly to the confirmation email. Please note that cancellation fees may apply. Any cancellation fees would be charged to the credit card you registered when booking the rental car.

The cancellation policy will be the same as the cancellation policy of the relevant service provider. You can check the details from the booking confirmation email.

If there were fees paid in advance, we will handle the refund according to the cancellation policy of the relevant service provider.

・ The ToCoo! arrangement fee cannot be refunded in case of cancellation.

・ Please be aware that it may take 1-3 months for your credit card company to complete the refund process due to the nature of overseas transactions, even after we complete the refund process.

Yes, it is possible that an event may be cancelled at the discretion of the facility or the event operator.

Please call the service provider's phone number listed in the booking confirmation email.

Even if you contact us by email, it will take time to reply, so if you are in a hurry, it may not be in time for your reservation.

If you are likely to be late, please call the service provider's phone number listed in the booking confirmation email as soon as possible.

*Please note that some facilities will automatically cancel your reservation if you are late.

ToCoo! cannot act as an intermediary about troubles between customers and facilities or businesses that occur while using the service. Please contact the relevant service provider or company directly.