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BEHAVIORS
SUB-BEHAVIORS
DEFINITION
1A. Deliver a powerful opening?
1A1. Open the call within 1 second w/ the correct OB/IB greeting?
Use appropriate Inbound or Outbound opening/greeting required based on the client's script
1A2. Open the call with pleasant/credible tone?
Sounded assertive and not confused, scripted, perky, aggressive, etc.
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