Meal Plan Realities
In the summer of 2023 when I was sitting at my dining room table in my parent’s house, I signed two contracts from Residence Life Concordia. One was a lease, stating that I had a place to live when I moved to Montreal at the end of the summer, and the other, a “Mandatory Meal Plan Academic Year 2023-2024 Terms & Conditions.” This was an exciting moment for me, for a couple of reasons. Firstly, I had never signed a lease before and it was exciting to finally be branching out on my own. Secondly, in the meal plan terms & conditions, it stipulated that there was going to be a “self-cook station” wherein students could “prepare small meals and snacks to accommodate… busy schedules.”
When I decided to live in residence for my first year of university, I had resigned myself to the fact that I could not cook for myself or eat home-cooked meals for at least eight months. This was a hard realization for me because, at that time in my life, I had some health issues that I was managing with particular diet specifications. I was nervous about how I would continue to regulate my diet in residence with a meal plan. However, when I read the clause in the contract about the “self-cook station,” my nervousness was cured. I genuinely believed that I would be able to prepare snacks and small meals, as they stated, when I needed to. Unfortunately, this was the first of many disappointments that came with my Concordia Mandatory Meal Plan. The second disappointment was the ‘Flex Dollars’ and the third, the actual food itself.
As previously mentioned, the self-cook station that I, along with the rest of my cohort, were promised, was not delivered. They did not allow us to bring food into the self-cook station kitchen while at the same time not providing us with any food to cook with. They did not provide pots or pans either. Essentially, the area was completely unusable, save for sitting at the counters. The fact that we had to pay so much money for a mandatory meal plan which was created and delivered by Aramark, who infamously does not provide good food, was not ideal. Our options in residence were pretty bleak, we could eat Aramark’s food, which has instagram pages dedicated to how bad it is, we could spend even more money on fast food, or we could not eat at all.
by Maeve Holbrook
Meals and Monopolies
The concept of a “Mandatory Meal Plan” is a problem. When there is no opt-out option for the meal plan, it creates a captive market, as the CFC states in their zine “Bite Back: Exposing the Corporate Cafeteria on Campus.” Concordia has disclosed their reasons for why they do not provide an opt-out option. These reasons are listed on the CFCblog What’s the Problem with Aramark. The main reason that Concordia administration cites is that there is a “lack of kitchens in dorms.” This is ridiculous, given that when they rent out the Grey Nuns Residence for “Summer Stays”, the guests may fend for themselves in the same self-cook station kitchen that is promised to students during the year. I understand that the number of people is lower than the number during the year, however, I believe a system could be devised so that students could use the self-cook station effectively. If Concordia made the meal plan optional, it is likely that only a handful of students, in the grand scheme, would actually opt-out. Meaning that the kitchen area that already exists could be used by the students who opted out. I say it is likely that only some people will opt-out because there are first year students who enjoy having a meal plan. For them, it takes the stress and time consuming task of cooking off of their plates so that they can focus on their more important tasks. On the flip side, however, there are also first year students that enjoy the autonomy and organization that comes with preparing their own meals. Preparing one’s own food can ensure that one’s dietary needs are met, if they have allergies, sensitivities or specific dietary requirements. Another, slightly more concerning, reason for why there is no opt-out option is because “Administrators claim concerns about cleanliness and fire hazards and have voiced their perspective that students are not mature enough to be given kitchen access” (What’s the Problem with Aramark). Frankly, this is insulting. Not allowing anyone the chance to opt-out of a mandatory meal plan because a few of their peers may be messy is a ridiculous stance and it is collective punishment. It is fair to say that if the opt-out option existed, only students who know how to cook and are interested in taking the time to cook for themselves would opt-out of the meal plan. This demographic of people, I would venture to say, is probably pretty used to cleaning up after themselves. What’s more ridiculous is that Concordia already acknowledges the risk that the self-cook station might be messied by students who use it. In the terms & conditions document it states that “when preparing food in the Self-Cook station, you are responsible for maintaining the area.” The fact that students pay so much money for this meal plan without getting any autonomy over the food that they eat is astounding. Evidently, Concordia students in residence are subject to being part of the captive market which was mentioned earlier, but so is the greater population of Concordia students.
Just like all university campuses, Concordia has specific cafes that are advertised to students as a place where they can grab a quick snack between classes. Such as the Faro Cafe in the SP building, LBEE Cafe in the LB building and Sweet bees in the AD building. All of these cafes are supplied with Aramark food, if not run by Amarak entirely. I know this because at the bottom of Hospitality Concordia’s ‘places to eat’ page, it has Aramark’s copyright and because the CFC has made this claim before. This also creates a captive market, particularly on Concordia’s Loyola campus, because students are more likely to buy food from a cafe on campus rather than finding a place to eat off campus.
Furthermore, the ‘Flex Dollars’ that are included in the mandatory meal plan for students in residence are only to be used at the seven select Aramark cafes on campus. We are forced to pay an extra $200 in the form of ‘Flex Dollars’ for the privilege of eating even more Aramark-provided food and drink. While a few blocks away on Sherbrooke Street, students at McGill are able to use their equivalent of ‘Flex Dollars’ at all sorts of different restaurants, including but not limited to; Basha, Chef on Call, Kinton Ramen, Lola Rosa, Poke Monster, Subway, etc (Grab a bite off-campus | oneCard - McGill University). Lucky us.
Corporate Cafeteria Exposé
I am, unsurprisingly, not the only person to have complaints about the Ararmark-run cafes on campus and our limited usability of the ‘Flex dollars’. There was a “Project Report” done by fsStrategy Inc. last year on behalf of Concordia University to see how students, staff and faculty felt about “retail food services and catering” at Concordia. Here is what they found with regards to the purposes of this essay. “Taste and food quality represents the greatest opportunity for improvement on both campuses” (p. 9), meaning that students are not happy with the actual food that is served by Aramark on campus. They also found that “Opportunities potentially exist to better meet the special dietary needs of the Population” and that students who keep kosher, are soy-free or gluten-free do not feel as though there are many options for them when eating on campus (p. 21). In terms of student experience, fsStrategy reported that respondents said they would enjoy “expand[ed] usability of flex dollars” and “more student-run outlets” (p. 31). Finally, the cherry on top. “The greatest opportunities for improvement in the food services at both campuses… include food taste and food quality, additional variety in menu options, increased freshly made items, extended hours of operation and increased availability of healthy options.” (p. 32). I find it shocking that there are so many “opportunities for improvement” given how long Aramark has had this contract with Concordia and how much money they make every year from just Concordia students paying the mandatory meal plan at the Grey Nuns Residence.
Based on my math, students in residence at Concordia’s Grey Nuns Building paid approximately $5.3 million for the mandatory meal plan in the academic year of 2023-2024. I got this number by multiplying the amount I paid for the meal plan (with ‘Flex Dollars’ included, $6,225) by the approximate number of students in Grey Nuns, 850, stated here on the Grey Nuns website. While I understand that there are external factors like taxes and Concordia University’s contracted share of this total which would make Aramark’s takeaway smaller, that is still a LOT of money. Afterall, Aramark is no stranger to profiting off of people’s misfortune. They are a player in the prison industrial complex, after all.
Nourishment or Neglect?
Evidently, Aramark is a massive company that makes a lot of money. Maybe this is a reason why the food that they serve is so underwhelming. As I just stated, based on a survey that Concordia commissioned, students are unhappy with Aramark’s products. This rings true in residences as well, but the level of dissatisfaction in residences is heightened. The options for breakfast were slim and always identical. Scrambled eggs from a bottle, bread in some form, grease with a side of bacon and potatoes. For lunch and dinner, the options were usually the same as well; a pizza or pasta dish, a meat with poorly cooked and under-seasoned vegetables, a salad bar that had been sitting out for 3 hours longer than it should have, a collection of small cakes, and a sandwich bar. After a short while, meals became repetitive and hard to stomach. All of my premature fears about being nutritionally deprived became my reality. Although there were days when the food was yummy, it was usually yummy at the cost of nutrition. The only thing the dining hall was good for was socializing.
The fact that Concordia consistently makes contracts with companies such as Aramark, who routinely value profit over people, as the CFC clearly shows in their articles and zines, is alarming. The lack of nutritional info, let alone nutritionally dense food in the residence dining halls and Aramark-run cafe is frustrating. Especially for students whose diets have a large impact on their quality of life and well-being, such as myself. I found that I was unable to sustain a proper diet as I needed it for my health while living in residence and I know my peers did, too. Sadly, it is a common ‘joke’ among students who have lived in residence that the dining hall food induced disordered eating. At the end of the day, I am not sure who the mandatory meal plan is supposed to serve except Aramark and Concordia University, who make a large profit off of the underserved student population. With all of that said, I am hopeful. At Concordia, we have the Concordia Food Coalition, who is fighting for Concordia students to have better food options. The hope is that Aramark will be replaced with the CFC’s ‘New Food Enterprise’, which aims to provide nutritious, local food at affordable prices, once Concordia’s contract with Aramark is terminated, supposedly, in 2026.
So what can you do?
Follow FedUp Concordia on Instagram for campaign updates
Make a complaint in the campus cafeteria
Complain to the University