Instructor FAQ'S

I have a student who is struggling and might need accommodations. Is there is anyone I can talk to? 

Absolutely. Please contact the SAS Advisor (sas@concordia.ab.ca) and provide some details about your concerns so we can contact the student. Note: In some cases (i.e. student missing classes, not submitting assignments) you might also want to submit an Early Alert so we can make sure the student has all the supports they need. 

I have concerns and/or questions about a student's SAS. Who I can talk to? 

If you have any questions or concerns about a students accommodations, please reach out to the SAS Advisor (sas@concordia.ab.ca)  and they will be happy to address your questions and/or concerns. 

Can I know the student's diagnosis?

Due to privacy laws, we cannot share that information unless the student provides consent.

How do I know which students are LAS and what accommodations have they been approved for? 

Up-to-date lists of  students’ accommodation details are available on the class listings page in Faculty online services. Your can view these details for each of your classes by clicking the “View” link under the “Learning Accommodations” column. 

Can parents talk to me? 

     Due to privacy laws, parents cannot talk to instructors.

• How do I know which students are writing with SAS?

 You can find this information through your SAS page in Online Services. At the top of the “View/Edit Details” page for a given exam, you will see a list of all accommodated students who have booked that exam with SAS.

• Where can I pick up completed SAS exams?

Completed exams can be picked up from the Student Success Centre Monday to Friday from 8:30 AM to 4:30 PM. These hours are extended during final exams.

• I cannot go to campus to pick up exams. Can you scan them and email them  to me? 

Unfortunately, we can't scan and email exams for security reasons.

• How can I make changes to the exam I submitted? 

If you have a change to make to your exam less than 24 hours before it is scheduled to be written, please update exam details through your SAS online services page and notify SAS at sas@concordia.ab.ca to make any required updates to printed exam materials and cc studentlife@concordia.ab.ca

• I'm having difficulties uploading exam files, what do I do?

If you are having technical difficulties, please email your exam file and all relevant information to sas@concordia.ab.ca. When you arrive at the Student Success Centre to retrieve your exams, the SAS Exam Administrator will run a quick troubleshooting session in order to ensure this doesn't happen again in the future. This will not take more than 5 minutes.

• My exam is an online, computer based test, so I can't attach a copy of the exam. What should I do?

We require PDFs of exams for a number of different accommodations. If it is impossible for you to provide the exam file, please reach out to the Exam Administrator so that a resolution can be found.