System Users & Remote Management

First-Time Login:

When logging into the iShield for the first time, you will be prompted to change the default admin password. This step is critical for securing your firewall.

After updating the default admin password, it is equally important to create a new user before proceeding further.

System Users & Management:

Navigate to System Users & Management. Here, you will see the existing admin user and the last login time.

Select Add System User to create a new user account.

Creating a New User:

When adding a new system user, you can choose to assign them as a Super Admin if they need full access to all iShield settings.

For enhanced security, consider setting up multi-factor authentication (MFA) for all users.

Finalising the User Setup:

After creating the new user, it is recommended to soft reload the unit, then log out and log back in using the new credentials.

Always ensure that you have changed the admin account password to maintain security.

Current Sessions:

The Current Sessions feature shows you which users are currently logged into iShield. This helps in monitoring active users and ensuring secure access.

If needed, you can change the ports used for remote access to better suit your network setup.

To enhance security, you can restrict remote access to trusted sources only. This means that only the sources listed will have the ability to access iShield remotely.

Vendor Remote Access:

The Vendor Remote Access option allows iShield support personnel to access the system for support purposes. If this option is not selected, support personnel will be unable to monitor or provide support, though the unit will continue to receive updates.