Closet Factory of West Michigan – Terms of Service for Stripe Payment Portal and Communication Tools

Effective Date: November 13, 2024

Thank you for choosing Closet Factory of West Michigan. By using our Stripe payment portal and participating in communications or document processing via Docusign, Salesforce, Google Forms, Constant Contact, email, mail, SMS/texting, and shipping services (including UPS, FedEx, DHL, or similar), you agree to the following terms and conditions.

1. Binding Payment Authorization

• By submitting payment information through our Stripe payment portal, you irrevocably authorize Closet Factory of West Michigan to charge the specified amount to the payment method provided. You also authorize us to securely store your payment details within Stripe for future charges related to any services or design installations.

• You agree that Closet Factory of West Michigan may automatically charge any saved payment method in Stripe for all scheduled payments, fees, and obligations as outlined in your signed contracts, agreements, or payment plans. You waive any right to dispute these pre-authorized charges except in cases of verified billing errors on our part.

2. Use of Digital and Physical Communication Channels

• By engaging with Closet Factory of West Michigan, you consent to receive and transmit information via multiple digital and physical communication channels, including but not limited to:

  • Docusign for signing and processing agreements,

  • Stripe for secure payment processing,

  • Salesforce for tracking service interactions,

  • Google Forms for gathering and sharing information,

  • Constant Contact, email, and SMS/texting for communication, promotions, and service updates,

  • Mail and shipping services (such as UPS, FedEx, DHL, or similar) for the delivery of physical documents or products.

• You are responsible for providing accurate contact information and promptly notifying us of any changes. Failure to do so may result in service delays or interruptions.

3. Service Fees and Payment Obligations

• Any processing fees associated with credit card payments, document processing, mailing, or shipping fees are your responsibility and will be added to your payment at the time of processing.

• You are required to keep your payment information current and accurate in our Stripe portal. Failure to update payment information that results in failed transactions may lead to service interruptions or additional fees, including late payment penalties.

4. Privacy and Data Security

• Closet Factory of West Michigan values your privacy and security. All sensitive information shared via Docusign, Stripe, Salesforce, Google Forms, and Constant Contact is securely processed in compliance with their privacy policies. You agree to review each service provider’s privacy policy to understand their data practices.

• Closet Factory of West Michigan does not directly store your payment details or sensitive information processed by third-party services and is not responsible for data security issues within these systems.

5. Dispute Resolution and Jurisdiction

• You agree that any disputes arising from these terms or from the use of any payment, communication, or shipping services will be resolved exclusively in Kalamazoo County, Michigan. Closet Factory of West Michigan reserves the right to choose the method of resolution, whether through litigation, mediation, or binding arbitration.

• You agree to be responsible for any legal fees, court costs, or expenses incurred by Closet Factory of West Michigan in collecting any debt owed by you, including fees related to chargebacks, unauthorized disputes, or incidents of identity theft.

6. Amendments to Terms of Service

• Closet Factory of West Michigan reserves the right to modify these Terms of Service at any time. It is your responsibility to review them periodically. Continued use of any of our services or payment portal constitutes acceptance of any updated terms.

7. Contact Information

• For inquiries regarding billing, disputes, or any issues related to our payment portal or communication channels, please contact us at:
  Closet Factory of West Michigan
  PO Box 3601  Kalamazoo, MI 49003
  support@closetfactorywm.com
  (616) 681-3690

By using our Stripe payment portal and communication tools, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, including payment authorization, dispute resolution, and communications terms. Thank you for your compliance.