Closet Factory of West Michigan – Privacy Policy
Effective Date: November 13, 2024

Closet Factory of West Michigan ("we," "us," or "our") respects your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you engage with our services, including the use of Docusign, Stripe, Salesforce, Google Forms, Constant Contact, and various communication methods. By signing documents or interacting with our services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide our services and improve your experience. This information falls into the following categories:

• Personal Information: Includes details you voluntarily provide, such as your name, email address, phone number, billing information, and design installation details.

• Automatically Collected Information: When you visit our website or use our services, we may collect details about your device and browsing activity, such as IP address, browser type, pages viewed, and date/time of visits. This data helps us enhance our website and services.

Additionally, data may be collected through the following third-party services:

• Docusign: For processing contracts and obtaining your electronic signature.

• Stripe: For securely processing payments and storing payment details.

• Salesforce: For managing customer interactions and service requests.

• Google Forms: For gathering customer feedback and project details.

• Constant Contact: For email communication, updates, and marketing.

• Email, SMS/Texting, and Mail: For communicating about your design installation, billing updates, promotions, and customer support.

• Shipping Services (UPS, FedEx, DHL, etc.): For the fulfillment and tracking of shipped products and documents.

2. How We Use Your Information

Closet Factory of West Michigan uses the information collected to:

• Fulfill your design installation requests and process payments.

• Communicate with you about design installation updates, billing, customer support, and promotions.

• Improve our website, services, and products based on your preferences and feedback.

• Send important notifications, such as changes to our Terms of Use or Privacy Policy.

• Protect against unauthorized transactions, fraud, and other security risks.

• Manage and process communications and documents via Docusign, Salesforce, Google Forms, Constant Contact, and shipping services.

By providing your payment information, you authorize Closet Factory of West Michigan to securely store your payment details in Stripe and charge any saved payment method on the scheduled dates as outlined in your signed contracts or agreements.

3. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or share your personal information for marketing purposes. However, we may share your information with trusted third-party service providers as necessary for business operations:

• Service Providers: We may share your information with trusted third-party providers who assist with payment processing (e.g., Stripe), document signing (e.g., Docusign), customer relationship management (e.g., Salesforce), communication (e.g., Constant Contact), or shipping (e.g., UPS, FedEx, DHL). These providers are obligated to maintain confidentiality and only use your data as required to perform their services.

• Legal Compliance: We may disclose information to comply with legal requirements or in response to legal processes, or to protect our rights, property, or customer safety.

4. Data Security

We take reasonable precautions to protect your personal information. Data transmitted through our services is protected using secure protocols, and we rely on third-party providers like Stripe to ensure payment information is securely processed. While we strive to implement robust security measures, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, comply with legal obligations, or resolve disputes. Once your information is no longer required for these purposes, it will be securely deleted.

6. Dispute Resolution, Jurisdiction, and Legal Fees

Any disputes arising from this Privacy Policy or your use of our services will be resolved exclusively in Kalamazoo County, Michigan. Closet Factory of West Michigan reserves the right to choose the method of resolution, including litigation, mediation, or arbitration, at its sole discretion.
You agree to be responsible for any legal fees, court costs, or other expenses incurred by Closet Factory of West Michigan to collect any outstanding debt, including fees related to chargebacks, unauthorized disputes, identity theft, or other legal actions resulting from your actions.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information. You can also opt out of certain communications by following the unsubscribe instructions included in our emails or by contacting us directly.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small files stored on your device that help us remember preferences and analyze usage. You can adjust your browser settings to refuse cookies, though this may impact some website functionality.

9. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.

10. Changes to This Privacy Policy

Closet Factory of West Michigan may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to periodically review this page for the latest information. Any material changes to the policy will be posted on our website.

11. Contact Information

For questions or concerns about this Privacy Policy, please contact:
Closet Factory of West Michigan
PO Box 3601, Kalamazoo, MI 49007
Email: support@closetfactorywm.com
Phone: (616) 681-3690

By using our services, you agree to this Privacy Policy. Thank you for trusting Closet Factory of West Michigan with your information!