Communication

• Information Provision

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Details of course content, structure, assessment

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Feedback on progress

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Rights / responsibilities / grievance procedure

Delivery

• Regular Evaluation / Reviews of Programmes

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Staff reflection and continuous improvement

Learner feedback

Assessment

• Fair & Consistent Assessment of Learners

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Learners kept informed of what is expected of them and of their progress in achieving it

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Consistency of marking between assessors

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Feedback to learners – record keeping

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Adherence to deadlines provided on Assignment Briefs

Evaluation

• Self-Evaluation of Programmes

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Annual reviews / input forum

Checklist self-evaluation