Phase 2:
Ongoing Support after restaurant open
Embedded Files
Ongoing Support
Ongoing Support
Table of Content
Table of Content
XI. Audit Visit
XI. Audit Visit
Audit visits
HQ to have an audit visit without notifying to do an inspection on the standard & quality
HQ to provide the full report wit a grading score to the franchisee
Franchisee to follow up on any issue requires improvement
Audit Visit Survey
Audit Visit Survey
HQ will do a mystery visit audit to check the standard, food quality, the audit checklist based on the SOP guideline provided to franchisees
XII. Develop New F&B Items
XII. Develop New F&B Items
Develop New F&B Items Process
Develop New F&B Items Process
HQ still ongoing support to develop new food & beverage for franchisee, follow the process
HQ still ongoing support to develop new food & beverage for franchisee, follow the process
XIII. Annual Menu Update
XIII. Annual Menu Update
Annual Menu Update Process
Annual Menu Update Process
HQ will work with franchisee to update the a la carte menu once a year based on the sale report & menu engineering provide by franchisees
HQ will work with franchisee to update the a la carte menu once a year based on the sale report & menu engineering provide by franchisees
XIV. Regular Performance Evaluation Meeting
XIV. Regular Performance Evaluation Meeting
The HQ team x Franchisee team will have a quarterly catchup meeting every 3 months for sharing
The HQ team x Franchisee team will have a quarterly catchup meeting every 3 months for sharing
1.Business overview: Franchisee to share the business performance & financial review
1.Business overview: Franchisee to share the business performance & financial review
2.Operational Updates: Provide updates on operational matters & any operational challenges or issues that need attention.
3. Marketing and Advertising:
The MKT performance
New marketing strategies,
Product launches
Guest feedback
4.Goal Setting and Action Planning
Set goals and objectives for the upcoming quarter based on the discussions and feedback during the meeting.
5. Franchisee Feedback franchisees share feedback, concerns, and suggestions. (if have)
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