Agencies
Agencies
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Before confirming a booking with us, please read carefully our Terms and Conditions. If you have any questions, don’t hesitate to contact our Sales Team.
How do I make the deposit payment?
Once your quote is created, please check the option PAY NOW and follow the instructions to complete your payment. You will have the option to pay only the deposit amount.
Which clients’ details do I need before booking?
Before confirming the booking (20% deposit payment), please complete the email address and phone number for the Lead Passenger
So the Booking Code will have the Lead Passenger's name and surname. Also, to share the information with our supplier, who usually requests this information from at least 1 passenger traveling.
Please add the information on the Room Allocation section
PIC for the Edit button?
Once your quote is created, or after the deposit payment you can access to the Client's Portal to Edit the client's information.
https://core.caminoways.com/client, and log in with your email. Note, you need to click on first access if you have never logged in
What is the difference between Main Contact and Lead Passenger?
As a Travel Agent, you will be the Main Contact for the booking. We will send you all the reminders, and our Customer Services agents will contact you in case we need to provide any additional information.
To confirm the booking, we need the Lead Passenger, who is usually one of the passengers on the trip. We will contact the Lead Passenger in case we need to communicate any information during the trip. Also, our supplier required this information to confirm any service.
How do I add the Client’s information?
To enter your clients' information, you can access the Booking in the Portal and add/edit the clients’ personal information on the Room Allocation section, their heights(when they book bikes or their specific diets).
https://core.caminoways.com/client
What is my commission?
CaminoWays doesn’t offer a commission to Travel Agencies, but we always offer a discount from the original price to a private client.
Can the clients access the Portal?
Yes, to give access the client to our clients’ Portal, we need to complete their profiles on the booking with their full name, email address, and phone number if possible.
Your client will never have access to see the financial information
What do the clients see on their Client’s Portal?
Once their email is in our system, they can access the Client’s Portal. We have specifically designed our Portal to offer Travel Documentation to all our pilgrims en route, as the document is updated in real time.
Your clients will be able to see all the related information about the Camino route (maps, guides, pre-departure information, etc) and their Travel Documentation with the specific services confirmed, without information about payments or invoices.
You will have access to the Portal, but with a different menu on your Travel Documentation, which includes the Price and Payments section.
Can I make changes on the trip?
To check the options for changes on the trip, please see our terms and conditions, section 8.
Terms & Conditions (section 8)
Can I add/remove passengers after the Booking Confirmation?
Add passenger will be always subject to availablity
Remove passenger can be done following our Terms & Conditions (section 3)
Can I add/remove services after the Booking Confirmation?
Add servicies (extra nights, extra bags for Luggage Transfer, etc) will be always subject to availablity
Remove services can be done following our Terms & Conditions (section 8)
What happens if a client needs to cancel?
To check the options for cancellations, please see our terms and conditions, section 3.
https://caminoways.com/terms-and-conditions#h-3-payment-and-cancelation
Can I add transfers from/ to the airport for my clients?
Yes, we offer transfers from/ to all the airports connected with the routes
How to add Transfer Details?
If your client booked a transfer from/to the airport, train, or bus station, we need the details to organize the pick-up time. Once the client send you this information, you can add it in our system. We will recheck in our trackers and confirm the service with our suppliers.
When to make the final payment?
As per our terms and conditions, the booking must be fully paid 60 days before the departure date. We will send you (to the Main Contact) a reminder via email
https://caminoways.com/terms-and-conditions#h-3-payment-and-cancelation
When will the Confirmed Services be visible for me and the clients?
60 days before the departure date, and with the booking fully paid. Then our system will send you and the Lead Passenger the Travel Documentation Access Email with all the services confirmed.
https://caminoways.com/camino-holiday-pac
When we/the client can print the Travel Documentation?
48h before the departure date.
It's important to note that within these 48 hours before your trip, there could be potential changes to your services. Therefore, we recommend printing your documentation during this window to ensure that you have the most up-to-date information.
If needed, you can print the documentation earlier using your web browser. Please note that the file contains financial information, which must be removed before sharing it with clients.
When clients print the Travel Documentation from their own profile, these financial details are not displayed.
When/how can the clients see the 24/7 Assistance Contact?
Our 24/7 Assistant Contact for our pilgrims en route is always visible on the Travel Documentation 48h before the departure date. On top of the "Services Booked and Directions" section.
https://caminoways.com/caminoways-assistance-number
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