FAQs

You are welcome to reach out to me directly using my contact information listed here.

• Phone: (314) 764-7653

• Email: connect@caitlinkishoretherapy.com

In need of scheduling a new client appointment? Click here to submit an appointment request. 

Not at all! Connecting with a therapist that is the best fit for you is the ultimate goal of scheduling a consultation. A consultation call is designed to give us a brief moment to connect before officially diving in. We’ll talk about what’s bringing you to therapy and make sure my style is the right fit for your journey. If we decide we’re a great match, we can talk next steps. If not, I’m more than happy to help connect you with resources that may better fit your needs. 

Click here to schedule a consultation call now. I look forward to connecting with you!

I currently offer virtual therapy sessions throughout Missouri using a secure telehealth platform. While I do not have a physical office at this time, many clients find that meeting from the comfort of their chosen space allows them to more easily integrate therapy into their daily lives. As long as you are located in Missouri during your session, we can meet via telehealth.

I am also currently pending approval for licensure in the state of Illinois. I am hopeful to be able to offer therapy services throughout the state of Illinois by the end of 2026. Stay tuned!

For questions regarding access to the client portal and/or billing inquiries, please feel free to contact our Client Care Team directly, led by Arianna Acuna-Stanley, at admin@optimalfocus.org. 

If you need to cancel an appointment, please contact me directly via phone call, text message, or email with at least 24-hours notice of the upcoming session.

• Phone: (314) 764-7653

• Email: connect@caitlinkishoretherapy.com

For established clients needing to cancel an appointment booked through the Follow-up Calendar, you can cancel these appointments in your confirmation email. Please be sure to check your spam/junk folders in your email for the confirmation email.

Payment is due at the time services are rendered unless other arrangements have been agreed upon in writing. Payment for therapy services will be charged through a HIPAA-secure platform called IvyPay. A step-by-step guide on how IvyPay will charge you can be found by clicking here. 

Accepted forms of payment may include: 

• Credit or debit card

• HSA/FSA card

• Other approved electronic payment methods