Survey 2026 Results Report

This report summarizes the feedback from the 2026 Resident Survey

. The results indicate high levels of satisfaction across staff interactions, home environment, and core services.

Key Performance Indicators

1. Staff Interactions & Professionalism

• Respect: 100% of residents reported that staff treat them with respect.

• Welcomeness: 100% of residents feel that staff smile and make them feel welcomed.

• Cultural Sensitivity: 87% of respondents feel their religious and cultural beliefs are respected by the staff.

2. Safety and Quality of Life

• Safety: Residents feel highly secure, with 91.3% feeling either "Safe" or "Very Safe" in their homes.

• Overall Happiness: 65.2% of residents are "Very happy" in their home, and another 26.1% are "Happy," bringing total satisfaction to 91.3%.

• Home Quality: 87% of residents are satisfied with the physical quality of their accommodation.

3. Service Satisfaction

The satisfaction levels for specialised services remain strong:

• Maintenance and Repairs: 78.3% Very Happy.

• Gardening Service: 69.6% Very Happy.

• Cleaning Service: 65.2% Very Happy.

4. Value for Money

• Value Assessment: 95.7% of residents agree that their accommodation provides value for money.

Areas for Attention

• Complaints Process: While 73.9% feel able to complain, approximately 17.4% indicated they do not feel able to do so. This presents an opportunity to review the accessibility and visibility of the complaints procedure to ensure all residents feel their voices can be heard without hesitation.

Analysis

The majority of residents (nearly 74%) feel comfortable and empowered to voice complaints regarding staff. However, with 17.4% of respondents explicitly stating they do not feel able to complain, there is a clear opportunity for management to:

1. Review Anonymity: Ensure residents know they can provide feedback anonymously.

2. Communication: Clearly display and explain the grievance process in communal areas.

3. Trust Building: Conduct informal "feedback sessions" to foster a safer environment for sharing concerns.

4. 
   

Visualization of Survey Results