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Do you feel able to complain about CPG staff ?
Do you feel able to complain about CPG staff ?
With an average of 30% saying No or N/A we regard this as a Key risk Indicator - but not a significant concern as we have to ballance against other responses - Respect / Friendly / Recomend which are all over 90%
Do CPG staff treat you with respect?
Do CPG staff treat you with respect?
Are CPG staff friendly and approachable?
Are CPG staff friendly and approachable?
Would you recommend our services to friends or family?
Would you recommend our services to friends or family?
Do CPG staff respect your religious beliefs?
Do CPG staff respect your religious beliefs?
Do you think that your rent provides value for money?
Do you think that your rent provides value for money?
Do we ask you enough before changing things?
Do we ask you enough before changing things?
Do you think that CPG listens to your views and acts upon them?
Do you think that CPG listens to your views and acts upon them?
How happy are you in your home?
How happy are you in your home?
How safe do you feel in your home?
How safe do you feel in your home?
How happy are you with your neighbourhood as a place to live?
How happy are you with your neighbourhood as a place to live?
How happy are you with the quality of your home?
How happy are you with the quality of your home?
How happy are you with the cleaning service?
How happy are you with the cleaning service?
How happy are you with how quickly we get repairs done?
How happy are you with how quickly we get repairs done?
Have you called / contacted the "Out of hours" team? How happy were you with their response?
Have you called / contacted the "Out of hours" team? How happy were you with their response?
Happy with speed of reply ?
Happy with speed of reply ?
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