This page is where you can find ways to troubleshoot and fix common issues.
Meet needs permission to use your camera and microphone in Chrome. You will be asked to allow access the first time you join a Meet video call.
You can change the setting to allow Meet to use your camera and microphone, click on the "lock" icon on the left of the address bar and select the "Always allow" option.
Managing multiple users - Click this link to get complete directions with screenshots.
When one person finishes using the device, they need to completely log out of Google Chrome.
Here are three ways to do that:
At the bottom right hand corner select “sign out”
At the bottom right, select the time, then Click “Sign out”.
Push the power button, you will get a choice to power of/shut down or sign out, choose sign out:
On a computer using Google Chrome Browser, you may want to set up profiles for each person using the computer:
With profiles, you can keep all your Chrome info separate, like bookmarks, history, passwords, and other settings.
Profiles are ideal for:
Sharing a computer with multiple people.
Keeping your different accounts, like work and personal, separate.
On your computer, open Chrome.
At the top right, click Profile . (if you are logged in this may be a picture you selected)
Click Add.
Choose a name and a photo.
You will now be logged into the browser only.
Click “Turn on sync”. A new window will open and ask you to login to your Google Account. Log in with your school username and password.
Click “Link Data” on the pop up "Turn on Sync"
You are now logged into both Chrome and Google. The images for the profile and account should match.
If the images do not match, you may not be logged into your school Google Account. This would prevent you from being able to access or log in to your school accounts.
You can click on the incorrect profile and change it. Simply choose the person or profile you want to switch to. That will enable you to access your school resources.
For more information: https://support.google.com/chrome/answer/2364824?co=GENIE.Platform%3DDesktop&hl=en-GB
Join a video meeting in Classroom
If your teacher turns on Meet for Classroom, you can join a video meeting for your class. You can join a class video meeting after the teacher starts the meeting.
To use Meet, you have to sign in to Classroom with a school account. Your account looks like you@buckeyeschools.org
Tap Classroom .
Tap the class.
Choose an option:
At the top of the Stream or Classwork page, tap Meet .
On an announcement or post, tap the video meeting link.
(Optional) To allow Meet to use your camera and microphone, tap Allow.
Before you join, at the bottom, make sure you’re signed in with your school account. If you need to switch accounts, tap Switchselect the Classroom account.
To join the class video meeting, tap Join meeting.
Join with a meeting link or invitation
Choose an option:
If your teacher shared a meeting link, tap the link or paste it into your browser.
If your teacher sent an invitation in an email message, in the message, under Join with Google Meet, tap the meeting link.
Before you join, at the bottom, make sure you’re signed in with your school account. If you need to switch accounts, tap Switchselect the Classroom account.
Tap Join meeting.
White Screen in Chrome when using Coach digital or other websites
Pearson Errors
Progressbook Errors
On your computer, open Chrome.
At the top right, click More .
Click More tools Clear browsing data.
Choose “advanced”
Choose a time range, “All time”.
Select “cookies”, “cached images” and “hosted app data”
Click Clear data.
Exit out of Chrome and re-open, good to go
For additional information: https://support.google.com/chromebook/answer/2392709?hl=en
I don't have the "more" menu (3 dot),
My Chrome OS needs updated
I have website error messages
On a Chromebook:
1. Select Settings .( Bottom right “time” menu)
2. At the bottom of the left panel, select About Chrome OS.
Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
3. Select “Check for updates”. (This may start automatically)
4. Click “relaunch”
On a Computer:
1. Go to “About Google Chrome - Top Left Chrome Menu, choose about Google Chrome
2. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
3. Select “Check for updates”. (This may start automatically)
4. Click “relaunch”
For additional information: https://support.google.com/chromebook/search?q=Update+Chrome+Browser
For most Chromebooks, follow the steps below to perform an E.C. reset:
Method 1:
Turn off your Chromebook.
Press and hold Refresh + tap Power .
When your Chromebook starts up, release Refresh .
Method 2:
1. Plug Device into Power source
2. While you Press and hold Refresh + Power , remove power cord
3. Plug Power Cord back in and tap power to restart
For additional Information:
https://partnerdash.google.com/apps/simulator/chromebook#reset-your-chromebook?l=en
My Screen is sideways or upside down
My display is too big or too small
You can rotate the image on your Chromebook screen using by pressing the ctrl + shift + refresh keys at the same time. Each time you press this key combination, the image on the screen will rotate 90 degrees.
To see items on your Chromebook screen better, you can change your screen resolution, zoom in, or magnify your screen.
You can make the page you're looking at bigger or smaller, but keep other parts of your screen the same size.
To make the page bigger: Press Ctrl and Plus .
To make the page smaller: Press Ctrl and Minus .
Reset zoom: Press Ctrl + 0.
You can also make all pages bigger or change the font size.
You can make everything on your screen bigger or smaller, including your row of apps and tabs, by changing your screen resolution.
To make your screen bigger, decrease resolution: Press Ctrl + Shift and Plus .
To make your screen smaller, increase resolution: Press Ctrl + Shift and Minus .
Reset resolution: Press Ctrl + Shift + 0.
Note: On a touchscreen, touch and hold an area with two fingers. Then spread them apart to zoom in, or pinch them together to zoom out.
Type text with your voice
You can speak to enter text in most places where you usually type. You can even add common punctuation marks by saying "comma," "period," "question mark," "exclamation mark," or "exclamation point."
At the bottom right, select the time. Or press Alt + Shift + s.
Select Settings .
At the bottom, select Advanced.
In the "Accessibility" section, select Manage accessibility features.
Under "Keyboard and text input," turn on Enable dictation (speak to type).
Tap or select where you want to type.
Select Speak , or press Search + d.
Say what you want to type.
Note: This feature is only available in Chrome browsers.
To use voice typing or voice commands, your computer microphone needs to be on and working.
Devices and microphones vary, so check your computer manual for instructions. Microphone settings are typically in the System Preferences on a Mac, or the Control Panel on a PC.
Check that your microphone works.
Open a document in Google Docs with a Chrome browser.
Click Tools - "Voice typing". A microphone box appears.
When you're ready to speak, click the microphone.
Speak clearly, at a normal volume and pace (see below for more information on using punctuation).
When you're done, click the microphone again.
For additional information:
You can make your Chromebook easier to use by turning on accessibility features that work best for your needs.
At the bottom right, select the time. Or press Alt + Shift + s.
Select Settings .
At the bottom, select Advanced.
In the "Accessibility" section, select Manage accessibility features.
Optional: To have quick access to accessibility features, turn on Always show accessibility features system menu.
Choose the accessibility features you'd like to use:
Text-to-speech: Turn on the screen reader or Select-to-speak.
Display: Turn on high contrast mode or screen magnifier, or change screen resolution or text size.
Keyboard: Turn on sticky keys, on-screen keyboard, keyboard focus highlighting, keyboard repeat rate, or word prediction. Learn how to type with your voice.
Mouse and touchpad: Turn on automatic clicking, tap dragging, cursor highlighting, or change the cursor's size.
Audio: Play all sounds together through all speakers or play sound on startup.
For more information: https://support.google.com/chromebook/answer/177893?hl=en