Frequently Asked Questions

This page is where you can find answers to frequently asked questions.

• The computer we borrowed is not working correctly How do I get help?

  • Please reach out to your child's teacher.

  • You may also try to self help using the tips and tutorials on this site

• How can I get a device for my child?

  • Devices for VLA students were distributed August 26, 27, 28.

  • If you are new to Buckeye VLA and need a device

• My student can't remember their username or password or is having trouble logging in to Google or Clever.

  • Contact your child's teacher, then can give you the student's Google username and reset the student's password.

• I am getting a blank white screen when logging in to Coach Digital.

  • Clear the Cache Cookies and Hosted App data. Click here for directions.

• How do I log in to Google at Home

  • On a personal Chromebook: Use entire email address including "@buckeyeschools.org". If you do not know your Buckeye email or need to reset your password - contact your teacher for assistance.

  • On a school Chromebook: use the first part of your school email do not include "@buckeyeschools.org" as this is autofilled.

• We are sharing a device, How do I manage multiple users in Google Chrome.

  • Check out this document for the managing multiple users on a chromebook or non-chromebook device

• How do I turn in the paper work my student has completed?

  • Use this document to learn how to scan and share the documents using your Apple or Android phone or tablet.