CHROME OS

Dell Comprehensive Hardware Support (CHS)

Comprehensive Hardware Support (CHS) is an annual service plan allowing you to use a pool of hardware repair incidents to repair your school’s Chromebooks or Latitude for Education laptops for issues not covered by Dell’s standard warranties (Basic, ProSupport, or ProSupport Plus). If you purchased CHS with your student devices, then your starting incident count is based on the number of systems purchased, the 5%, or 10% repair rate you selected and the term you selected.

Please see the following link for additional details: https://www.dell.com/support/kbdoc/en-us/000123179/comprehensive-hardware-support-for-the-us-k12-education-market#Program%20Overview