• Ask students to check their spam folder

• Check that the student's personal email address is correct. If it's wrong, please email asap: partnershiprecords@brookes.ac.uk

Passwords can be reset at this link: https://iam.brookes.ac.uk/sfpr/  using the same personal email address the student has used to apply to study at Brookes.

If the password reset link doesn't work, students are advised to contact our IT Team either by phone (01865 483 311) or by submitting a ticket on our ServiceNow Portal: https://brookes.service-now.com/cms/sp-problem-logging-in.do 

They can. However, if students use a phone and experience issues, they should ensure that they are running the latest version/software on the device and that it is in landscape mode.  In general, we advise students that it's best to use a desktop computer and a Chrome browser.

It takes a few days after a student has been confirmed as unconditional for us to create their records in all the University systems. Oxford Brookes University will send the students two emails. If the student still hasn't received their credentials after 5 days, and they do have an unconditional offer, then they should contact:  partnershiprecords@brookes.ac.uk

The second email students receive will contain a link which must be used to create their password. This link will only remain active for 48 hours. If students have any issues with their password, they should contact: partnershiprecords@brookes.ac.uk

Alternatively, passwords can be reset at this link: https://iam.brookes.ac.uk/sfpr/  using the same personal email address the student has used to apply to study at Brookes.

If the password reset link doesn't work, students are advised to contact our IT Team either by phone (01865 483 311) or by submitting a ticket on our ServiceNow Portal: https://brookes.service-now.com/cms/sp-problem-logging-in.do 

We only record UK qualifications which students have achieved between the ages of 16-18 (Level 3) and so any other qualifications will not appear in the drop-down list.

Students need to untick the box for 'more qualifications' and then they will be able to proceed with their enrolment.

All ACP students will see a message in Student Information which confirms that 'Online enrolment is complete'. This means that they are fully enrolled.

Students should log into their Student Information:

1. Click on the grid icon in the top left corner of the screen;

2. Select Banner;

3. Select Student;

4. Select Update Personal Information.

Once the student has updated their photo, ask them to get in touch with us so we can request a new ID card.

Step-by-step video guide available HERE.

1. If a student needs the original offer letter for their place on the course, they should email admissions@brookes.ac.uk

2. If a student needs a letter confirming they are currently enrolled, they should follow the below instructions:

• Log on to the Student Information Portal https://www.brookes.ac.uk/students/

• Under the student menu on the left hand side (key Alt-M or click the four squares to reach this), click on Forms and Requests.

• Click on Request a Document.

• A new page will open – click on Request a Document.

• Select the PDF version of the document you require.

• Click on Yes to select the latest version of the document.

• Click on Submit.

• A green message will appear at the top of the screen confirming your request. Your PDF will appear in the Student Information Portal 12 hours after the request is made – click on My Documents to view the letter.

There is also a helpful video guide on how to order an attendance letter at this link:

https://www.brookes.ac.uk/students/student-central/faq/attendance-certificate/ 

Has the student completed their online enrolment in full? Once a student enrols, Brookes SLC Team sends daily reports to the Student Loans Company who will release any maintenance payments directly to the students 3-5 working days after receiving confirmation from Brookes.

Students can defer up until the end of Week 4 without incurring in any fees. 

If the student has enrolled with Brookes already > please submit a withdrawal SURF form, indicating as leaving reason 'deferral' and confirming the new entry point (Jan or Sep).

If the student has not enrolled with Brookes yet > submit deferral request depending on type of applicant:

• UCAS applicant: https://www.brookes.ac.uk/studying-at-brookes/how-to-apply/applying-through-ucas/changing-your-application/

• Direct applicant: https://www.brookes.ac.uk/studying-at-brookes/how-to-apply/applying-direct/changing-your-application/

Students should check their account and make sure the course and mode of study they are registered on are correct. If any of this information is incorrect, please contact: partnershiprecords@brookes.ac.uk

If the course and mode of study information is correct but the fee is not correct, please contact the Student Finance Team (finance-fees@brookes.ac.uk).

No. If a parent or a family member is paying, the student is still considered to be self financing.

Only organisations (such as employers, charities, embassies etc.) are classified as sponsors. We will send these sponsors an official invoice to pay the full fee.

We raise invoices to sponsors for tuition fees by November in Semester 1 and March if you are enrolling in Semester 2.

Yes, they can pay in termly instalments.