Training Department

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Training: Getting Started

Orientation for Training Day.

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If you need any help, you can contact your trainers by clicking the buttons below, just select your timezone or group, or email them directly.

Training Resources

Achieving Completes

Briefing Etiquette

Dealing with Irate Respondents

Dispositions

Glossary

Keeping Control

Navigating Tabs

Monitoring Thresholds

Processing Calls

Protestant Denominations

Second Efforts

Short Intros

Taking Breaks

Verbatim

Questions? Join the Help Channel!

Help Channel: East

Help Channel: Central

Help Channel: WDTT

Meet the Training Department!

Head of Training Department:
Erica Otten

Erica Otten (EA)

Erica Otten (CE)

Erica Otten (MA)

Email Erica Otten

Trainers / Team Leaders:

Teilil Garcia Gonzalez (EA)

Teilil Garcia Gonzalez (CE)

Teilil Garcia Gonzalez (MA)

Eileen Palada (EA)

Eileen Palada (CE)

Eileen Palada (MA)

Team Leaders:

Mirelisse Correa (EA)

Mirelisse Correa (CE)

Taylor Wenz (EA)

Taylor Wenz (CE)

Taylor Wenz (MA)

Kerri Villegas (EA)

Kerri Villegas (CE)

Kerri Villegas (MA)

Autumn Waite (EA)

Autumn Waite (CE)

Autumn Waite (MA)

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