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This section will guide you through Tech Troubleshooting problems you may have.
General Troubleshooting Steps
General Troubleshooting Steps
- Always try Refreshing.
More often than not, many tech issues are due to Clever, Toddle, and Moby time out. This means although it's showing that you are logged in it is not tracking anything you are imputing. This can be fixed with a simple refresh of the screen.
2.Clear Cookies/Cache
2.Clear Cookies/Cache
Accumulated cache and cookies in your web browser can sometimes cause issues with loading pages or accessing certain features of online platforms. Clearing your browser's cache and cookies can often resolve these issues.
Google Chrome:
Open Google Chrome.
Click on the three dots in the top-right corner to open the menu.
Hover over "More tools" and then click on "Clear browsing data".
In the dialog box that appears, select "Cookies and other site data" and "Cached images and files".
Choose the time range from which you want to clear the data. For a complete clear, select "All time".
Click on "Clear data" to confirm.
Safari (macOS):
Open Safari.
In the top menu, click on "Safari" and select "Preferences".
Go to the "Privacy" tab.
Click on "Manage Website Data".
Click on "Remove All" to remove all cookies and cache.
Confirm by clicking "Remove Now".
3. Check for Updates
3. Check for Updates
Using an outdated web browser version can lead to compatibility issues with certain websites and online tools. Ensure your browser is up-to-date with the latest version for optimal performance and security. Regularly updating your operating system and software applications can help address bugs, security vulnerabilities, and compatibility issues. Ensure your device's operating system and relevant software are up-to-date with the latest patches and updates.
4. Verify Account Credentials
4. Verify Account Credentials
If you're having trouble accessing specific online platforms or resources, double-check that you're using the correct username and password for your account. Pay attention to uppercase and lowercase letters, as well as any special characters or spaces.
5. Restart
5. Restart
If you're experiencing persistent issues with your device or software, a simple restart can often resolve them. Restarting your computer can help clear temporary glitches and refresh system processes.
6. Explore Online Resources and FAQs:
6. Explore Online Resources and FAQs:
Many online platforms and software providers offer comprehensive help documentation, FAQs, and troubleshooting guides on their websites. Take advantage of these resources to find answers to common questions and solutions to technical issues you may encounter.
7. Ask your troubleshooting question in our teacher support channel on Slack.
7. Ask your troubleshooting question in our teacher support channel on Slack.
Chances are someone has already faced your tech challenge. Ask in our slack channel for a quick response from other teachers who have faced the same issues as you. After all we are a team!
Support for Common Issues
Support for Common Issues
Watch this video to learn how to access previous or archived classes in Toddle.
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