If their happens to be a shipment where ALL or most of the product is refused by the cosignee, the most likely scenario is the shipper or company that owns the product will want it back, meaning shipped or sold to another customer or wharehouse location; many times and especially on short loads this will include the shipment's origin. The terms by which refused freight is governed will vary depending on each customer's carrier-broker aggreement, but in most agreements the language is not clear regarding these scenarios, which in our experience means negotiating with the customer for proper recourse.

If an entire shipment or most of a shipment with no damages is refused however, this most likely will be the result of a shipper or customer's error, and will require an additional payment for: 1) layover pay, AND 2) mileage pay equivalent to the mileage rate that was first agreed upon (if our company is requested to drive additional miles). If we are asked to transport the goods to another location, a new rate for the customer's requests must be negotiated. 

Our company has a small amount of leverage in this situation. This kind of error by the customer (i.e. loading a trailer full of the wrong product, then refused by the cosignee), essentially means they have given away product, which can be costly for any business. When negotiating a new rate, we will want to keep the customer's expense in mind, but also our own. We generally take on the disposition of wanting to get the product back to it's rightful owner so as not to inflict any significant loss, but also keeping in mind this was a result of the shipper's error, and we will only do what we are able without incurring a loss of our own. If an agreement is unable to be reached, and the goods remain in our possesion, they will become salvaged goods, and will need to be disposed of (usually given away by the driver).