Comm 1-Dispatch is the first of two required communications for drivers to send on each load. This communication serves several key purposes. Primarily, Comm 1 allows drivers to confirm, based on their trip plan, whether they can make the pickup and delivery on time. If they cannot, options are available to communicate the reason for the delay and the estimated arrival time. Additionally, Comm 1 allows drivers to provide their Next Available Time (NAT) (the City, State, and Time the driver's truck will be available), enabling Fleet Managers to start searching for the driver's backhaul immediately. Comm 1-Dispatch must be sent 24 hrs prior to the delivery time of any load assigned. If a load is assigned to the driver within the 24 hr period before the delivery, the driver should submit the Comm 1-Dispatch as soon as they are able.

Comm 2, similar to Comm 1, is a required communication sent by drivers when completing the pickup of a load. Its purpose is to verify on-time delivery and confirm or update the driver's previously submitted NAT (Next Available Time). This duo update,    Comm 1 and Comm 2, streamlines processes, reducing errors and saving time for both drivers and Fleet Managers. 

Drivers must send a Comm 3 communication as soon as they realize they will be late for a pickup or delivery. This communication informs the company of the delay. 

To receive detention pay, drivers must send a Comm 4 communication 30 minutes before the detention period begins. This notification is essential for processing the payment. 

To request payment for a lumper service during delivery, drivers should send Comm 5 to their assigned FM. This communication must include the lumper company's name, Tax-ID, and the associated fee. The FM will then respond with either a money code or confirmation that the driver's company credit card has been unlocked for payment. 

Comm 6 is a communication tool used by drivers to report discrepancies in deliveries, such as overages, shortages, or damages. The report should include the item number and quantity of the affected product. In cases of damaged freight refused by the customer, drivers must upload clear photos of the damage to the LoadOps TMS driver application along with the Comm 6 submission. The Comm allows drivers to confirm that photo documentation has been previously uploaded to the LoadOps TMS. 

Mechanical Repairs

After you send a Comm 8, first, we'll figure out if the repair can be done: 1) on the side of the road, 2) at a truck stop bay (Loves, TA, Petro), or 3) if you need a tow to a dealer for a bigger job. If you need a tow, we'll find a shop first, then find a tow company. If it needs to go to a dealer, we'll find the closest one for your truck or engine. If it can be fixed on the roadside or at a truck stop, we'll check for repair shops within 50 miles. We try to use Loves Truck Care first if there's one nearby. We'll use the company's Love Express (LEX) account. If no Loves is around, we call at least 3 repair places closest to you from the list to get a price and how soon they can fix it. After you know what's going to happen, your FM will update your ETA in LoadOps TMS. Always upload three pictures of the part or area needing to be replaced in your LoadOps TMS before sending this Comm.