2025

In accordance with University Memorandum No. 2025.0086 and University Order No. 2025.004-A, the University successfully designated members of the Committee on Anti-Red Tape (ARTA) and Campus Committee on Anti-Red Tape (CART) Focal Person, effective 22 January 2025. This initiative aligns with national directives under the Anti-Red Tape Authority (ARTA), aimed at enhancing efficiency, reducing bureaucratic delays, and ensuring a seamless experience for employees and students.

The newly appointed committee is led by Ms. Rubilita C. Diaz, Chief Administrative Officer (Chairperson), with Mr. Jan Carlo G. Salaveria (Administrative Officer V, Vice Chairperson) supporting the execution of ARTA-related policies. Other members include Prof. Adrian C. Perdio (Associate Professor V/Campus Director), Atty. Joannalyn M. Libo-on (Board Secretary V), Ms. Natalie Jean S. Dinglasan (Administrative Officer IV), and Ms. Lady Fatima D. Visda (Human Resource Management Officer). Their collective expertise and leadership are expected to drive procedural improvements, ensure compliance with ARTA mandates, and promote transparency in university transactions.

The committee’s primary responsibilities include streamlining processes, identifying areas for improvement in service delivery, and monitoring adherence to ARTA Memorandum Circulars. Through this structured approach, the university aims to enhance responsiveness, uphold regulatory compliance, and ensure that all transactions with employees, students, and external stakeholders are conducted with efficiency and integrity.

This accomplishment marks a significant step toward institutional reform, reinforcing the university’s dedication to good governance, accountability, and service excellence. By proactively implementing ARTA policies, the institution strengthens its role as a model of transparency and public service efficiency within the academic sector.

Pursuant to University Memorandum No. 2025.0109 and in adherence to Republic Act No. 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018), the university successfully conducted random ocular inspections and compliance monitoring across all campus offices starting January 2025. This initiative, spearheaded by the University Committee on Anti-Red Tape (CART), aims to assess adherence to ARTA standards and ensure that university services remain efficient, transparent, and customer-oriented.

The inspections will be carried out without prior notice, allowing for an accurate and objective evaluation of each office's compliance with ARTA mandates. Key areas of assessment included service delivery efficiency, adherence to prescribed processing times, completeness of posted Citizen’s Charters, and accessibility of frontline services. The monitoring process also identified potential bottlenecks, enabling the university to implement timely corrective actions.

University personnel are expected to actively cooperate in the inspection process, demonstrating their commitment to upholding good governance and accountability. Preliminary findings from the inspections provided valuable insights that will guide future policy improvements and procedural enhancements to further streamline university operations.

This accomplishment underscores the university’s dedication to sustained ARTA compliance and reinforces its role as a model institution for public service excellence, efficiency, and transparency. Moving forward, the university remains committed to continuously improving its processes, ensuring that all stakeholders benefit from seamless, responsive, and high-quality service delivery.

In compliance with University Memorandum No. 2025.0144 and in adherence to Republic Act No. 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018), the university has successfully implemented the mandatory acknowledgment of email receipt policy across all offices. This initiative aims to streamline communication, improve response efficiency, and enhance customer service for both internal and external stakeholders.

Under this directive, all university employees are required to acknowledge receipt of emails in a timely manner and provide status updates on concerns, requests, or inquiries as necessary. This measure addresses previous concerns regarding unacknowledged emails, which led to delays in processing requests and communication inefficiencies. By ensuring prompt acknowledgment, the university fosters a more responsive, transparent, and efficient operational environment.

Since its implementation, the policy has significantly improved email response times, reducing uncertainty for stakeholders and strengthening inter-office coordination. University personnel have demonstrated compliance and cooperation, contributing to a more organized and accountable communication system. Continuous monitoring and feedback mechanisms have been put in place to assess compliance and further refine the process.

This accomplishment underscores the university’s commitment to efficient service delivery, accountability, and adherence to ARTA (Anti-Red Tape Authority) standards. Moving forward, the institution will continue to enhance its communication protocols to ensure seamless and responsive interactions with students, faculty, staff, and external partners.

In response to the directive outlined in University Memorandum No. 2025.0151, dated February 5, 2025, all university offices successfully posted their organizational structures in visible areas near their Citizen’s Charters.

This initiative aimed to enhance accessibility, transparency, and efficiency by making it easier for both internal and external stakeholders to identify the personnel responsible for handling various client requests. The project involved collaborating with department heads to gather accurate information, designing clear and uniform organizational charts, and overseeing their proper placement. 

The initiative resulted in improved office workflows, as staff and clients were able to quickly navigate to the appropriate departments or individuals. Despite minor challenges, such as updating charts due to recent staff changes and finding adequate display space, the project was ultimately successful. 

Feedback from both staff and clients has been positive, noting that the visibility of organizational charts has streamlined operations and improved the overall efficiency of university services. This accomplishment highlights the university's commitment to fostering transparency and enhancing operational effectiveness.

In compliance with the ARTA Memorandum Circular No. 2022-02 and in alignment with the provisions of the Ease of Doing Business and Efficient Government Service Delivery Act (R.A. 11032), all university offices involved in processing applications, requests, licenses, permits, and clearances successfully completed and submitted the Annex A: Zero Backlog Program.

This initiative required each office to fill out a consolidated program to address pending applications and ensure timely processing in accordance with national standards. The Zero Backlog Program emphasized the importance of adhering to prescribed processing timelines and stipulated automatic approval or extension for any requests or applications that exceed the prescribed processing period. 

Offices across the university, including both central and campus counterparts, collaborated to create a unified submission, ensuring consistency and avoiding redundancy. The final consolidated Annex A was submitted on time by the designated directors or heads of the respective offices. 

This submission has contributed to the university’s adherence to the Ease of Doing Business Act, ensuring efficient and timely processing of requests and applications, which enhances service delivery to both internal and external stakeholders. The university has thus ensured its compliance with the legal requirements and remains committed to efficient and effective governance.

In compliance with the ARTA Memorandum Circular No. 2022-02 and in alignment with the provisions of the Ease of Doing Business and Efficient Government Service Delivery Act (R.A. 11032), all university offices involved in processing applications, requests, licenses, permits, and clearances successfully completed and submitted the Annex A: Zero Backlog Program.

This initiative required each office to fill out a consolidated program to address pending applications and ensure timely processing in accordance with national standards. The Zero Backlog Program emphasized the importance of adhering to prescribed processing timelines and stipulated automatic approval or extension for any requests or applications that exceed the prescribed processing period. 

Offices across the university, including both central and campus counterparts, collaborated to create a unified submission, ensuring consistency and avoiding redundancy. The final consolidated Annex A was submitted on time by the designated directors or heads of the respective offices. 

This submission has contributed to the university’s adherence to the Ease of Doing Business Act, ensuring efficient and timely processing of requests and applications, which enhances service delivery to both internal and external stakeholders. The university has thus ensured its compliance with the legal requirements and remains committed to efficient and effective governance.

In response to the University Memorandum No. 2025.0243-B, dated March 5, 2025, all offices that had previously failed to meet the February 28, 2025, deadline for submitting Annex B (Backlog Report) or Annex C (Zero Backlog Certification) successfully submitted their reports by the final deadline of 12:00 PM on March 6, 2025.

This submission was in compliance with ARTA Memorandum Circular No. 2022-02 and the Ease of Doing Business Act (Republic Act 11032), ensuring that the university adhered to external regulatory requirements. Offices that submitted their reports late were reminded of the importance of this submission for maintaining the university’s ARTA compliance rating. 

The required documents were completed in line with the submission guidelines provided in University Memorandum No. 0243-A, ensuring consistency and accuracy across all departments. 

Failure to comply with the final deadline would have resulted in sanctions, but all listed offices met the extended deadline, demonstrating the university's commitment to regulatory compliance and efficient service delivery. This successful submission reinforces the university’s adherence to the principles of transparency, accountability, and efficiency in public service.

In response to the University Memorandum No. 2025.0586-A, dated March 6, 2025, and in compliance with ARTA Memorandum Circular No. 2019-002, all select offices were instructed to encode their exact address, location, and contact details for inclusion in the final pages of the University’s Citizen’s Charter

This task was originally due by February 5, 2025, but several offices failed to meet the deadline. Following the final call issued on March 6, 2025, a month after the initial deadline, all designated offices successfully completed the required encoding by the final deadline of 12:00 PM on March 6, 2025. The information was submitted through the link provided by the University CART, ensuring the University’s compliance with external regulatory requirements and supporting its commitment to transparency and efficient government service delivery. 

The final submission of the office directory was crucial for the University’s compliance with ARTA standards, and it was completed without any further non-compliance issues. This successful submission reflects the University’s dedication to meeting regulatory deadlines and improving its service delivery mechanisms.

In response to University Memorandum No. 2025.0899, dated March 26, 2025, all heads of offices with BPSU-issued postpaid plans successfully submitted their contact information for inclusion in the University’s Directory of the Citizen’s Charter by the deadline of 1:00 PM on March 28, 2025.

 This initiative was aimed at improving communication between university offices and their stakeholders, addressing feedback regarding communication challenges. The contact details provided were encoded via the link provided by the University President and will be made publicly available through various platforms, including the university website, Citizen's Charter, and social media channels such as Facebook pages. 

This initiative has enhanced accessibility, ensuring stakeholders can easily reach the appropriate offices for timely assistance. The university’s commitment to improving communication services and transparency has been reinforced by the successful and timely completion of this task by all involved offices.

In accordance with University Memorandum No. 2025.0152-A and in compliance with the Anti-Red Tape Authority (ARTA) Advisory No. 2025-005, Series of 2025, and as part of the requirements under Republic Act No. 11032, also known as the "Ease of Doing Business and Efficient Government Service Delivery Act of 2018," effective 4 April 2025. This states that the 2025 University's Citizen Charter First Edition shall be implemented effective immediately.

The memorandum states that any individual who commits or causes certain prohibited acts, such as refusing to accept applications with complete requirements without valid reason, imposing unauthorized requirements or costs, failing to issue written notices of disapproval, not delivering services within the prescribed timeframe, neglecting applicants during official hours, refusing to issue official receipts, or engaging in fixing and collusion for gain, shall be held liable. These violations, which contravene the mandates of RA 11032, carry corresponding penalties. A first offense results in administrative liability and six months' suspension, while involvement in fixing or collusion invokes more severe penalties. A second offense leads to administrative and criminal liabilities, including dismissal from service, permanent disqualification from public office, forfeiture of retirement benefits, imprisonment ranging from one to six years, and fines between ₱500,000 and ₱2,000,000. All university offices are mandated to comply with these regulations to uphold transparency, efficiency, and fair service delivery.

To ensure the effective implementation of anti-red tape initiatives and compliance with ARTA and CSC standards, all 311 offices across the university nominated their respective Committee on Anti-Red Tape (CART) Compliance Officers.

From May 27 to 29, 2025, all designated CART Compliance Officers attended a comprehensive onsite orientation. The training covered the legal and operational frameworks necessary for full compliance with RA 11032 and other ARTA and Performance-Based Bonus (PBB) regulations.

The University Committee on Anti-Red Tape (CART) and its related Anti-Red Tape Authority (ARTA) Office recently convened a meeting to discuss the transition from the current CSM Data Management System (DMS) to its enhanced version. Held on August 1, 2025, the meeting brought together key stakeholders, including Campus PACD and CART Focal Persons, as well as ARTA Office support staff.

During the meeting, the relevance of ARTA compliance in relation to the university's mandates and Performance-Based Bonus was highlighted. University CART Vice Chairperson, Mr. Jan Carlo G. Salaveria, presided over the meeting, which underscores the institution's commitment to streamlining processes and promoting good governance.

In its commitment to uphold and keep management processes on track with Republic Act 11032, the Anti-Red Tape Authority (ARTA) Office support staff and the University Committee on Anti-Red Tape, represented by its secretariat, participated in the ARTA webinar today, September 11, 2025. The webinar aimed to update their knowledge on the salient features of the applicable Republic Act, complaints handling, and the 2023 ARTA Rules of Procedure. The University Committee on Anti-Red Tape and its related office continuously update their knowledge and skills to ensure that university processes are efficient, transparent, and people-centered.

Bataan Peninsula State University (BPSU) recently underwent a 5-day ISO 9001:2015 surveillance audit from September 15 to 19, 2025. The audit's fifth day focused on Top Management Audit, specifically evaluating overall customer satisfaction and client ratings. The BPSU Committee on Anti-Red Tape, led by Mr. Jan Carlo G. Salaveria, presented the office's mandate and highlighted the university's internal feedback mechanism.

This audit is  part of BPSU's commitment to quality assurance and accreditation, ensuring the university meets the required standards. BPSU's efforts in this area demonstrate its dedication to providing excellent services and fostering a culture of transparency and accountability. 

By undergoing this audit, BPSU showcases its commitment to excellence and continuous improvement, aligning with its mission to provide high-quality education and services.

Every start of the month, the BPSU CART Office conducts a systematic collection of Customer Satisfaction Measurement Forms across various offices to gather valuable insights and assess service delivery. This initiative aligns with the Anti-Red Tape Authority (ARTA) mandate to streamline processes, eliminate red tape, and improve citizen satisfaction. The feedback collected will inform our efforts to enhance service quality, efficiency, and responsiveness.

This season is a time to reflect on our shared efforts toward excellence, accountability, and continuous improvement - values that align with the Anti-Red Tape Authority's (ARTA) mission to simplify processes and enhance public service delivery.

Our teamwork and dedication have strengthened our quality culture and advanced the University’s mission, echoing ARTA's goal of making government services more efficient and citizen-centric. 

May this holiday season bring you peace, joy, and renewed inspiration. May the coming year open new opportunities for growth, innovation, and success, as we continue to simplify processes and deliver quality services. 

 Happy Holidays, and here's to a blessed New Year!