User Acceptance Testing, or UAT, is the final stage in software development where real end-users test the product in realistic scenarios, focusing on usability and real-world functionality rather than just technical bugs. 

UAT ensures the system meets user needs, supports business processes, and is ready for rollout.

UAT also allows the project team to get feedback from testers that can be used to tailor communications and training for all end users prior to rollout.

The User Acceptance Testing (UAT) group for the City’s new Fluid Employee Self-Service (ESS) and Manager Self-Service (MSS) interface will help us validate that the new experience is functioning as expected, and ready for rollout. Rollout is tentatively planned for May 2026, with a pilot group using the functionality starting in February.

Testing begins on Wednesday, January 28, 2026

Testing is scheduled to end on Friday, February 6, 2026

How much time testing takes will depend on the individual; however, we estimate a total time commitment of about 2 hours:

• • • Attend kick-off/instructional meeting; recording will be shared with those unable to attend (~30 minutes)

    • Set up Test Access Boston account (~5 minutes)

    • Complete a set of short, guided self service tasks in the new interface (~30 minutes)

    • Explore the new interface independently (optional, ~30 minutes)

    • Provide feedback, including ease of use, clarity, and any issues encountered (varies, ~15 minutes) 

ESS/MSS Test Environment: https://pshruat.bais.boston.gov/psc/pshruat/EMPLOYEE/HRMS/c/NUI_FRAMEWORK.PT_LANDINGPAGE.GBL

It is recommended to test on-site to avoid any VPN/RDP issues. However, if you need to access environments remotely:

You must first log into VPN or on to your work computer remotely and then use the above link.

If you need assistance with installing or using VPN/RDP, please review these instructions and, if you need additional support, please contact the the IT Service Desk for your department.

Use your 6-digit employee ID and your Test environment password to log in.

If you don’t remember your password you can use the reset password link on the Test Access Boston sign-in page to reset it. 

If you receive an error or are immediately logged out after logging in, please try clearing your cache or using an incognito window.

If you have questions or are still unable to log in please email BAIS@boston.gov.

The UAT environment is not current to the present date. It only contains data up until the date of the environment refresh. This means that any transactions  or changes that took place after the refresh will not show in the test environment.