HCM Timekeepers and Personnel Officers:

For support with ESS, BAIS HCM, or HR policy please submit a ticket using the Beacon tile in Access Boston at Access.Boston.gov, call 635-3370, or email beacon@boston.gov. HCM issues include:

• Payroll 

• Leave & Absence Management 

• Time & Labor 

• Employee Self Service 

• Benefits 

• eForms 

• Workers’ Compensation 

• Access to HCM Systems 

• HCM Queries/Reports 

• iCIMS

FN Key Users and Liaisons: 

For support with financial issues or the BAIS FN application please fill out the Finance & BAIS FN Support request form and Finance Cabinet staff will support you. FN issues include:

• Existing access to FN

  • To request first time access, please contact your department’s FN Liaison

• Queries/Reports

• Procurement

• Vendor Management/Supplier Portal

• Accounts Payable

• Accounts Receivable/Billing

General Technology Requests

For general technology issues and questions, please contact your organization’s Service Desk at:

• • DoIT Service Desk: 617-635-7378, doitservicedesk@boston.gov 

  • Boston Public Schools Technology Help Desk Support: 617-635-9200

  • Boston Police Department: Tech Support Group 617-343-9600

  • Boston Fire Department: Information Technology Division 617-343-3483

View the list of staff approved to submit this form to BAIS.