Bolt Polska

Blind or visually impaired passengers

At Bolt, we are committed to making sure that every one of our passengers feels comfortable and safe during our rides and that our services are accessible to everyone. Passengers with disabilities require special attention and assistance.

Below you will find some tips on how to proceed when carrying out a ride with blind passengers and their service dogs.

How can I check if my ride is with a blind passenger?

Blind passengers have an eye emoji next to their name 👁️
Visually impaired passengers with guide dogs, have an eye and a dog emoji next to their name 👁️🐶

How should a ride with a blind passenger be carried out?

When you arrive at the pick-up point, approach the passenger, introduce yourself and make sure he/she has booked a ride using the Bolt app.
If everything checks out, ask if the passenger needs help to get into the vehicle
When you arrive at your destination, give the passenger landmarks in the area (e.g. there is a shop on the right, a bus stop on the left) to help them get a better idea of the space

How should a ride with a guide dog be carried out?

A service dog is the guardian of a visually impaired or blind person, and for this reason the journey cannot be carried out without its presence.
To ensure the comfort of both the passenger and the animal, ensure adequate legroom (e.g. by pushing back the seat) so that the dog can sit next to its owner.
When closing the door, ensure that both the dog and the passenger are properly seated in the car.
If cleaning is necessary due to the presence of a service dog, you may be reimbursed for the cost of cleaning. Please inform our Support Team of the details after the ride.

❗️Important! The service dog is first and foremost at work, therefore the best that we can do is to ignore it - don't speak to it, don't bother it, don't pet it.

If you still have any questions, please contact us via the driver app.

Back to app