Contact Center Resources

Bursar Hold Update
On 04/07/26, bursar holds will be placed on student accounts with Spring 2026 balance over $500.00. All balances for Fall 2025 and prior must be paid in full.

Super Zoom Dates: Advisement, Registration and Change of Program

Below are the Super Zoom  dates for the  Summer / Fall semester.

As always, if any dates need to be canceled or changed for any reason, I will promptly provide an update.

• Tuesday, April 14 - 9am-6pm

• Wednesday, April 29 - 9am-6pm

• Thursday, May 14 - 9am-5pm

• Wednesday, May 27 - 9am-6pm

• Friday, May 29 - 9am-3pm

• Tuesday, June 9 - 9am-6pm

• Wednesday, June 24 - 9am-6pm

• Monday, June 29 - 9am-5pm

Bursar & Financial Aid Department Update**

Please note that TAP now resides under Financial Aid office instead of Bursar's office. For TAP inquiries, you may inform the student to email TAP@bmcc.cuny.edu until further notice from the TAP certifying officer. 

Super Zoom Dates: Advisement, Registration and Change of Program

Below are the final Super Zoom dates for the spring semester.

• Monday, February 2: 9:00 AM - 4:00 PM

• Wednesday, February 4: 9:00 AM - 5:00 PM

• Tuesday, February 17: 9:00 AM - 5:00 PM

• Wednesday, March 4: 9:00 AM - 5:00 PM

• Thursday, March 19: 9:00 AM - 4:00 PM

• Tuesday, March 24: 9:00 AM - 5:00 PM

• Friday, March 27: 9:00 AM - 3:00 PM

Health Services: MMR submission

The Health services department has indicated that student can upload their MMR immunization records  if they have acess to their portal . For new students who may not have access they can stil use the email.  Feel free to reach out if you have any questions.

Submit their records via https://tinyurl.com/mru3c632

Clarification on Caller Verification Process

There’s been some confusion regarding the verification process when a caller does not provide their Social Security number, so we’d like to offer some clarification.

When verifying a caller’s identity, the last four digits of the Social Security number and the date of birth should be the first pieces of information requested.

However, if the caller does not have a Social Security number on file or is unable to confirm it, you may use other identifying information from the student’s record — such as their student email address or home address to verify their identity.

Thank you for your attention to this and for continuing to ensure secure and accurate verification.

New York State Opportunity Promise (NYSOP)

We’ve begun receiving inquiries about the New York State Opportunity Promise (also known as NYSOP, Free Community College or CUNY Reconnect) and we expect interest to increase as the start of classes approaches. While we continue working to gather full details on how the program will operate and how students can receive coverage for tuition, fees, books, and supplies, we will maintain our standard procedures to support students throughout the enrollment process. This includes providing assistance from application submission and acceptance to advisement, registration, and applying for financial aid.

New York State residents between the ages of 25 and 55 who do not hold a post-secondary degree may qualify for free tuition, fees, books, and supplies if they enroll in a major considered a high-demand field such as Healthcare, Teaching, Technology, or Engineering. A list of eligible BMCC majors is available on the CUNY website: https://www.cuny.edu/admissions/reconnect/#degrees

Once admitted and enrolled, students will be flagged for eligibility based on their age, major, New York State residency and submission of a financial aid application. No additional steps are required to qualify.

If you have any questions, feel free to contact me at: malam@bmcc.cuny.edu

Temporary Pause on Admissions SRF Form Processing

Please be advised that the Admissions SRF form will be paused and not processed by the Admissions team starting the week of August 10th until further notice. During this time, please do not submit any SRF forms, as they will not be reviewed.

As an alternative, the Admissions Office is requesting that students be referred to either visit in person or connect via the Panther Station Zoom Room.

Management will provide updates regarding when Admissions SRF submissions can resume.

7/15/25 International Admissions Office Update

We’ve recently received multiple calls from frustrated students trying to reach the International Admissions Office. Callers have reported difficulty getting through by phone or email, with some waiting over two weeks without a response.

We reached out to International Admissions for clarification and were informed that they are currently experiencing issues with their email inbox. A ticket has been submitted to the Service Desk, and they are working on resolving the issue.

In the meantime, weekly virtual Zoom sessions are being held to assist international applicants. The Zoom link and details can be found on the International Admissions homepage on the school's website. Additionally, Panther Station is available to help with general CUNY application questions. For specific I-20 inquiries, students can be referred to either James or Regine from the International Admissions Office. We may share their email addresses with students as needed. Please reach out if you have any further questions. Thank you.

Regine Legrand rlegrand@bmcc.cuny.edu

James Simmons jsimmons@bmcc.cuny.edu

CUNY Fast App

CUNY created a new app called the CUNY Fast App. The Fast App is a streamlined college application for New York City Public School (NYCPS) students who are applying to CUNY as first-time Freshmen. It draws upon relevant information from NYCPS transcripts to pre-fill the CUNY application form, thereby expediting the application submission process. Please utilize the link for a tutorial that explains how the application works. CUNY Fast App – The City University of New York. Please let us know if you have any additional questions.

Financial Aid Office Update

Today the college put on the TASK for student who have their 25-26 Federal Aid suspended because of not making satisfactory academic progress. They will see the FinAid Academic Progress Task in the CUNYfirst account. No doubt you will start to receive calls from students who have this TASK. Below is the script that we send to students who email us. Hopefully, this is useful to you and your team in trying to answer questions.

You have a Financial Aid Academic Progress TASK on your account. For all questions regarding this TASK or questions pertaining your academic standing please contact your Academic Advisor and/or Academic Advisement at TITLEIV@bmcc.cuny.edu

To start your appeal process for first time users: Log into your CUNYfirst Student Center

1. Click on Tasks and Holds then click on the FinAid Academic Progress Issue To Do item. THIS TASK WILL ONLY APPEAR IF A CURRENT FAFSA IS ON FILE!

2. You will be required to comply with the 2-steps authentication by providing a valid email address or phone # where you will receive a secure code. (Check your spam folder as well for email notification).

3. Verify that your first name, last name, date of birth, and social security number matches exactly as it appears on your FAFSA.

4. Once you have successfully created your account, you will now be able to view and complete your financial aid FinAid Academic Progress Appeal in CUNYFirst Student Forms.

In Student Forms:

• • Click on the NEEDS ACTION tab followed by the SAP Appeal Tab

  • Upload a copy of your ACADEMIC PLAN developed with your academic advisor then click the submit button.

  • Upload a copy of your BMCC UNOFFICIAL TRANSCRIPT then click submit

  • Initiate the SAP APPEAL web form by clicking the fill out button

  • READ the instructions carefully as they will provide important information

  • Complete your PERSONAL STATEMENT

  • Then, check the “I will provide supporting documentation” box afterwards click continue

  • Finally, E-SIGN and SUBMIT

  • After electronically signing, return to the SAP APPEAL task and upload any supporting documentation that supports your statement.

  • The LAST STEP: Additional Info: Counselor Statement. This TASK must be completed by the COUNSELING CENTER. They can be reached by calling 212-220-8140 or emailing appeals@bmcc.cuny.edu

For General Information regarding Satisfactory Academic Progress:

https://www.bmcc.cuny.edu/finaid/learn/federal-work-study/federal-satisfactory-academic-progress-standard/

For instructions on how to access Student Forms:

https://bmccprodstroac.blob.core.windows.net/uploads/2023/06/How-To-Access-CUNY-Student-Forms-SAP-Appeal.pdf

How to complete your SAP appeal:

https://bmccprodstroac.blob.core.windows.net/uploads/2023/06/How-to-Complete-your-SAP-Appeal.pdf

DEADLINES:

SUMMER Semester: 7/10/25

FALL Semester: 11/5/2025

SPRING Semester: 4/3/26

IF APPEAL APPROVED: the Financial Aid Processing Team can then evaluate your Financial Aid eligibility for this academic year (This process can take 3-4 weeks to update before you are able to view the status on your CUNYFirst Student Center Page).

IF APPEAL DENIED: you will not be eligible for any Federal aid for the semester. Below is the link to the financial aid webpage that will explain the THREE components of satisfactory academic progress that the academic advisor will review with you. https://www.bmcc.cuny.edu/finaid/learn/federal-work-study/federal-satisfactory-academic-progress-standard/

Registrar Update: Transcripts

ALL students, regardless of when they attended BMCC, must request their transcripts online. All transcript printing (electronic and paper) is done by a third party (Parchment). Students will be able to create an account with Parchment to request the transcript. Instructions for how to obtain transcripts can be found here: https://www.bmcc.cuny.edu/registrar/student-resources-forms/transcripts/

Admissions Update

The link below provides information on SRF Responses. Let us know if you have any questions.

Registrar Office Update

CUNY notified us that the Fall 2025 academic calendar start date has changed. Please note that the Fall 2025 term dates have been updated so the term will now begin on Tuesday, August 26th and end on Monday, December 22nd. Please review the Fall 2025 calendar here: Fall Regular 2025 Academic Calendar

BMCC Acceptance and I-20 Application Deadlines for Fall 2025

International Applicants must be officially admitted to the college to be eligible for the BMCC I-20

If you are applying for the F1 student VISA:

• Last day of acceptance is June 15th

• I-20 Application deadline is June 30th

If you are currently in F1 immigration status (SEVIS Transfer)

• Last day of acceptance and I-20 application deadline is July 15th

Pell Grant Eligibility

Please review the following message from the Financial Aid Office: 

The chart that previously allowed you to look up Pell Grant awards based on enrollment is no longer available.

For the updated information, please refer to the chapter in the Federal Student Handbook, which covers the new 2024-2025 Student Aid Index (SAI) that replaces the Expected Family Contribution (EFC):
Student Aid Index (SAI) and Pell Grant Eligibility

Additionally, please note that CUNYFirst assumes full-time enrollment and will automatically adjust the Pell Grant amount if the student’s enrollment is not full-time. The system handles the reevaluation, and we do not directly inform students of the updated Pell amount.

Term Registration - Fall 2025 

Fall 2025 registration begins , Bursar hold will be placed on accounts. Students will need to have their balance for Fall 24 paid in full and Spring 25 balance must be equal or less than $500 in order for the hold to be removed so that they can register.

If students have any questions they can contact the bursar office via email bursar@bmcc.cuny.edu

Fall 2025 Advisement/Registration

Fall 2025 Advisement/Registration schedule has been finalized. Early Advisement/Registration will begin as follows:

Continuing Students - March 17

New Students - March 24

Non-Degree Students - April 7

Checking Applications on the Student Summary View

If you cannot see the student's application status using the Student Services Center on CUNYFirst, please use Student Summary View instead with the following instructions. 

Login to CUNYFirst>Campus Solutions>Student Summary View

When looking for the information, keep the following in mind. 

In the "Admissions" section, you should be able to see the most up-to-date status of the student. 

• The institution is BMC01. Program Actions is the status (ADM: Admitted, MATR: Matriculated, APPL: Applied, etc.)

• Admit Term: usually a 4-digit number (if it ends in 2: Spring, ending in 6: Summer, ending in 9: Fall). The "12.." indicates 2025. 13 is 2026 and so on. 

If you are having any further issues with Student Summary View, please submit an SRF on behalf of the student or contact Admissions via Teams. 

Residency Information

If students want to apply for In-City tuition, the deadline for Spring 2025 is May 22nd, 2025. If they submit all the paperwork on or before this date, Registrar confirmed that they will review and process for the student. The student will be refunded any extra monies paid.

If the student needs assistance submitting the documents or other residency-related questions, they should visit Registrar at the Panther Station or email registrar@bmcc.cuny.edu

Laptop Loaning Services for Spring 2025

On Monday, March 3rd, 2025, IRT (Service Desk) will be loaning laptops to students for the Spring 2025 semester. It can be picked up in the main building (S-135). These laptops will have built-in WiFi. IRT will also continue to provide Chromebooks and iPads for semester-long loans until IRT is ready to distribute devices.

For Spring 2025, please keep the following in mind:

• The inventory of Chromebooks and iPads is very limited.

• Chromebooks, iPads, and hotspots currently on loan to continuing students will be renewed.

• Standalone hotspots may stop working as they are no longer supported; laptops loaned by IRT will have built-in or embedded Wi-Fi.

• The Library will continue to loan "short-term laptops," which can be borrowed for up to six hours and used anywhere on campus.

If the student has questions, advise that they contact Kathleen Dreyer at kdreyer@bmcc.cuny.edu.

Bursar Holds Placed

Bursar holds were placed for students who owe $10.00+ for Summer 2024 term & Fall 2024 term balances over $500.00. Balances for Summer 2024 and all prior terms must be paid in full; meaning, any amount owed from the Summer 2024 term or before, must be paid completely for the BIH hold to be removed. Callers looking for more information should be transferred to the Bursar's line or told to contact bursar@bmcc.cuny.edu.

Super Zoom Dates for February 2025

• Monday, February 3 | 9am to 4:15pm

• Wednesday, February 5 | 9am to 2pm (shortened day)

• Tuesday, February 11 | 9am to 5:15pm

• Wednesday, February 19 | 9am to 5:15pm

• Thursday, February 27 | 9am to 4:15pm

• Wednesday, March 5 | 9am to 5:15pm

• Friday, March 21 | 9am to 3:15pm

• Tuesday, March 25 | 9am to 2pm (shortened day)

SuperZoom are joint meetings held by the Panther Station and the Academic Advisement & Transfer Center (AATC) to help students finish up the Enrollment process and register for classes. Students can speak to Admissions, Registrar, and Financial Aid representatives along with Academic Advisors.

SAP Appeal Update 

This message pertains to students who submitted a Fall 2024 SAP appeal:

As you are aware, the Fall Term has concluded. Upon reviewing their accounts, you may notice the absence of a Spring Pell award (if eligible) and the presence of an FT4 hold. Please note that this hold cannot be removed until all Fall grades have been posted.

Once the grades are available, the SAP team will evaluate the students' records to ensure they are meeting the academic plan. If the student meets the requirements, the hold will be removed, and no further action will be required from the student. If not, the SAP team will maintain the FT4 hold on the student’s account and initiate a new Spring SAP appeal through Student Forms. If they have any questions regarding Spring aid, please inform students that processing may take a few weeks. 

Withdrawals and the Return of Federal Financial Aid

Students who drop courses on November 5th or after (for the Fall '24 Regular semester) will have "earned" their federal financial aid award(s), and are entitled to receive 100% (all) of their assistance. This means they will not have to pay back the awards and will not be penalized; however, students should be aware that repeatedly dropping courses can negatively affect their financial aid eligibility later on.

For more information, visit BMCC website: https://www.bmcc.cuny.edu/finaid/learn/grants/withdrawals-and-the-return-of-federal-financial-aid/

Bursar Holds Placed

Student accounts with cumulative balances from Summer and Fall 2024 terms, over $500.00, will have a BIH hold placed. Balances for Spring 2024 and all prior terms must be paid in full; meaning, any amount owed from the Spring term or before, will have to be paid completely for the BIH hold to be removed. Callers looking for more information should be transferred to the Bursar's line or told to contact bursar@bmcc.cuny.edu.

Bursar Office Updated Hours

Please note the new office hours for Bursar's office, effective 10/14/2024 are as follows: 

Mon, Thurs & Friday 9:00am-5:00pm

Tue & Wed 9:00am-6:00pm

Spring/Summer 2025 Readmit Application

Readmit applications for the terms listed above will be made through the CUNY transfer application; interested parties must complete the application and not pay the application fee. BMCC Admissions will waive the fee. For those inquiring, applicants can type 123456789 in place of their high school OSIS (ID) number if they do not remember it; this is only for NYC school graduates.

Regular Advisement/Registration - Spring 2025 

Regular advisement and registration for Spring 2025 have been planned as follows for all students:

• January 13-17: Online only via Zoom

• January 21-24: In-person only on campus

• January 27-31: Online via Zoom and in-person on campus
  
  

Our Registration Information page (https://www.bmcc.cuny.edu/registrar/academics-classes-registration/registration-information-and-dates/) and Academic Calendars (https://www.bmcc.cuny.edu/academics/academic-calendar/spring-regular-2025/) have been updated.

Early Advisement/Registration - Winter/Spring/Summer 2025

Early advisement and registration for Winter/Spring and Summer 2025 will begin as follows:

• Continuing and Readmit students: October 28, 2024

• New students: November 11, 2024

• Non-Degree and Permit students: November 25, 2024

• Senior Citizens: January 13, 2025

The BMCC Registration Information page (https://www.bmcc.cuny.edu/registrar/academics-classes-registration/registration-information-and-dates/) and Academic Calendars (https://www.bmcc.cuny.edu/academics/academic-calendar/spring-regular-2025/) have been updated. Additionally, direct applications are typically posted when registration starts; the Nondegree/Readmit/Second Degree and Second Chance program for the Spring term will be made available on the BMCC website around the first week of November.

NYC Residency

For students submitting the Registrar's Residency Application, they must have lived in New York City for 12 months or lived in New York State for 6 months followed by 6 months in New York City.

Diplomas For Students with Holds

The Registrar's Office has confirmed that graduates can obtain their diplomas with holds on their accounts; even the Financial Aid Exit Interview and Bursar-related holds. Students can request a copy of their diploma on Parchment. If a graduate states they never received their original diploma, they must contact the Graduation Team at graduation@bmcc.cuny.edu

Bursar's Hold for Spring 2024 Semester (as of July 30th, 2024)

The Bursar Office has decided to allow students to register with a Spring 2024 balance below $500.00 again. Bursar holds on students' accounts will be updated accordingly to reflect this change.

International Student Enrollment Requirement

This notice serves to clarify the enrollment requirements for F-1 international students to maintain their visa status:

• Full-Time Enrollment: F-1 students must be enrolled as full-time students. Typically, full-time enrollment is defined as taking at least 12 credits or four classes per semester.

• Online Course Limitation: Out of the four classes that F-1 students are required to take, only one course can be taken online. The remaining three courses must be conducted in person.

• ePermit Courses: F-1 students are allowed to take up to three ePermit classes, provided that these courses are conducted in person.

Please ensure that these guidelines are communicated clearly to all F-1 students to help them maintain compliance with their visa requirements.

Summer PELL Grant Issue on CUNYfirst

The CUNYFirst system had a technical problem and accidentally deleted Summer PELL grant awards.  CUNY Central has been notified and is trying to resolve the issue. Please direct students to keep an eye on their CUNYFirst accounts for updates on when the awards will be restored.

CUNY Start Program

After one semester in CUNYSTART, many students become fully proficient in their skills and can start taking college-credit English and math classes, or they significantly reduce their developmental needs. For instance, CUNYSTART students currently enrolled in a Math Start summer course will be able to matriculate for Fall 2024.

Registrar Notice

If a caller asks for grades, please direct them to log onto their CUNYfirst account, where grades are posted at the end of the term. For ongoing classes, they need to speak directly with their professor for grading information; online courses will have grades on Brightspace. If the caller persists, inform them that we do not have access to provide this information.

SAP Appeal Summer 2024

You may receive calls from students who believe their GPA is sufficient or who filed a SAP appeal last semester and do not understand why they are receiving this communication. Please note that SAP appeals are term-specific. To continue receiving financial aid after a specific term, students must follow the academic plan created by their advisor. This plan specifies the classes to take and the grades needed. If students do not achieve the required grades, they must submit another appeal for the following term.

If a student has the Task to file the appeal, it means they must submit the appeal to receive financial aid. Advise the student to contact Academic Advisement to start the appeal process.

For your reference, here are the steps to complete a SAP appeal: https://bmccprodstroac.blob.core.windows.net/uploads/2023/06/How-to-Complete-your-SAP-Appeal.pdf

The deadline for Summer SAP appeals is Wednesday, 7/10/24. For further information or assistance, please have the student email titleiv@bmcc.cuny.edu

Non-degree Application Processing Delay

Admissions has received several inquiries regarding non-degree application statuses. Currently, there are approximately 350 pending non-degree applications dating back to April 2nd, 2024, all of which require manual processing. Admissions assures that they are diligently addressing non-degree processing alongside other daily inquiries. Please complete the SRF for applicants inquiring on the status of their application; response times are estimated at 3 to 5 business days.

STEM (Science, Technology, Engineering, and Mathematics) Tuition Waiver

BMCC is offering a STEM Tuition Waiver for eligible students this summer. To qualify, students must:

• Be degree-seeking at BMCC

• Be a US citizen or permanent resident, and a New York State resident

• Must enroll in a Mathematics, Science, or Computer Science course that counts toward completion of their listed degree

• The tuition waiver covers $210 per credit, but only the tuition for the course will be waived; students are responsible for fees and materials like textbooks.

Additionally, students must register for Summer 2024 courses by May 14 for classes starting May 28 and by June 10 for classes starting July 18. Waivers are distributed on a first-come, first-served basis due to limited funding. Students granted a waiver will receive notification to their BMCC email by the week of May 20 for the first summer session and by the week of July 1 for the second session.

Students must complete the summer course(s); failure to do so may result in the revocation of the waiver and responsibility for tuition fees. If students have questions not answered by this information, they can reach out at AATC@bmcc.cuny.edu

Completion Tuition Waiver

BMCC is offering a Completion Tuition Waiver for eligible students this summer. To qualify, students must:

• Be degree-seeking and enrolled in their first degree at BMCC

• Be a US citizen or permanent resident, and a New York State resident

• Have three or fewer courses left to complete their associate degree requirements

• Enroll in courses that count toward the completion of their listed BMCC degree.

• The tuition waiver covers $210 per credit, but only the tuition for the course will be waived; students are responsible for fees and materials like textbooks.

Additionally, students must register for Summer 2024 courses by May 14 for classes starting May 28 and by June 10 for classes starting July 18. Waivers are distributed on a first-come, first-served basis due to limited funding. Students granted a waiver will receive notification to their BMCC email by the week of May 20 for the first summer session and by the week of July 1 for the second session.

Students must complete the summer course(s); failure to do so may result in the revocation of the waiver and responsibility for tuition fees. If students have questions not answered by this information, they can reach out at AATC@bmcc.cuny.edu

Financial Aid: 2024-2025 FAFSA Application

BMCC has just started to receive 2024-25 processed FAFSA. CUNY Central is going to be sending out communications to students probably in the next week or two to let them know if they need to go back into their FAFSA to make corrections so that their FAFSA can be processed. As of now, FAFSA is not "open" to make any corrections - their message is "we expect that online corrections will be available in the coming weeks".

We might be receiving a high volume of calls regarding this.  The best advice we can give is to make the necessary corrections when the form is open. If the form is open when they call and they are having difficulties, you can forward the student to the Panther station.

Lastly, students who have stated that they cannot provide parent information and are requesting to be independent will also receive communication shortly for their next steps.

SAP Appeal update (Spring 2024)

The deadline for Spring 2024 SAP appeals is April 3, 2024. At this time, SAP appeals for Spring are the only appeals that are being accepted. Students who upload an academic plan for Summer/Fall 2024 before the Spring deadline will have their submission rejected. Lastly, remember that rollovers are not permitted from one academic year to the next; this means if a student is approved to receive aid for the Spring term, it is not guaranteed they will receive aid for Summer/Fall. The Spring appeal only applies for Spring awards; to continue receiving aid a student would have to follow the academic plan provided for their Spring Appeal or submit a new SAP appeal.

Students can contact the SAP Team for more information at SAP@bmcc.cuny.edu

Enrollment Outreach

Enrollment Management has begun reaching out to certain students to help them enroll for the express 8-week session. These students were contacted because they were unable to enroll either due to a Bursar hold or Financial Aid hold; also contacted were students who were advised but have not yet registered. Some students may have been informed of the possibility of receiving up to $2,000 for a past-due balance; students should be directed to contact station@bmcc.cuny.edu for more information.

Financial Aid: 2024-2025 FAFSA Major Changes
Due to the major changes to the FAFSA for the 2024-2025 year, students will not be able to get assistance completing the 2024-25 application until late March/April.

Admissions Inquiries Reminder

The Admissions Office has directed us to submit an SRF for ALL Admissions-related inquiries. Please refrain from sending messages on Teams as they are likely not to respond. If callers do not want an SRF escalation submitted for them, they may contact Admissions directly via email at admissions@bmcc.cuny.edu or they can visit the Panther Station. This is key to remember during this busy time.

Status on Spring 2024 Financial Aid Awards

Students who do not have their Spring '24 Federal Pell Grant listed on their account because of a Fall '23 Title IV hold can expect to see their awards by the end of January. This is contingent on them following the academic plan established in their Fall '23 SAP Appeal. If they did not follow the academic plan, they will not be eligible for financial aid as another Title IV hold will be placed on their account. The Financial Aid Office began conducting SAP reviews on 01/09/24 and the process takes approximately two weeks. SAP appeal links and holds will be placed at the end of this process (by the end of the month).

Spring 2024 Completion Grant

The Completion Grant is a scholarship funded by BMCC to help students finish their degree; it helps them by covering a past-due balance, allowing them to enroll in classes for their last 1-2 semester(s). The deadline for the Spring 2024 term was 01/05/24. For students inquiring about the status of their grants, please have them email Sussie Gyamfi at sgyamfi@bmcc.cuny.edu or scholarships@bmcc.cuny.edu

Spring 2024 Title IV SAP Appeal

Students who submitted an appeal for the Fall 2023 term and were approved, will have an FT4 hold for the Spring 2024. Financial Aid is currently waiting for Fall grades to come-in to determine if they can remove the hold or initiate a new SAP transaction. If so, this new FSAPSP transaction/checklist item will allow students to resubmit an appeal for the Spring term. If you encounter this scenario, please inform the student that this is closely monitory grades and Financial Aid will post items accordingly. Once Financial Aid post this new checklist item, students will automatically receive a communication and the SAP/Spring appeal will be visible in Student Forms.

Registrar Update

Financial Aid SAP Appeal: Students must log into CUNY Student Forms to check their SAP Appeal status. When callers ask about the status of their SAP appeal, direct them to log into their account: https://bmccprodstroac.blob.core.windows.net/uploads/2023/11/How_To_View_SAP_Appeal_Status.pdf

Miscellaneous Appeal: Due to the sensitive nature of miscellaneous appeals, we cannot provide status updates over the phone. Students inquiring on the status of a miscellaneous appeal should be directed to email registrar@bmcc.cuny.edu

Academic (CAS) Appeal: Students inquiring on the status of a CAS appeal can be given this information. Feel free to reach out to the Registrar on Teams or check the Excel sheet.

Enrollment Verification: Any student requesting an enrollment verification, please direct them to email registrar@bmcc.cuny.edu. The Registrar will respond within 1-2 business days. If a student goes in person, they will not get it immediately, therefore emailing the request is best.

Transcripts: Always direct students to order their transcripts online regardless of how/when they took classes at BMCC. If a student indicates they do not have access to a computer please get their address and the Registrar can mail them a form; the student must complete it and mail it back to the Registrar. This should be done only in extreme cases.

Registration Requests: All registration requests including requesting to be added/dropped/reinstated require a written request from the student. Always direct students to email registrar@bmcc.cuny.edu and include the following in their email: name, CUNYfirst ID and course number.

Non-Compliant MMR Update

Registrar has assigned WA grades to a list of students due to MMR immunization non-compliance. Please direct these students to Health Services to submit the required paperwork to resolve this issue. If the students submit the required documentation to Health Services the WA grades can be removed. Registrar will remove the WA after receiving an email from a staff member in Health Services.

Federal Work Study (FWS)

If a student is calling and wants to submit documents for FWS, they need to go in-person to the Federal Work Study office to see Melissa Jardine. The Panther Station does not process Federal Work Study-related documents.

The FWS office is located in room N370.

Office hours: Wednesday & Thursday 10am-1pm and 2pm-4pm.

Financial Aid + Fall Express 

Question: What does this mean for my financial aid if I take credits in multiple terms in the fall semester?

Answer: BMCC’s Fall 7-week and 8-week sessions are considered part of the fall term. Students may be eligible to receive PELL and/or TAP for attending the fall express sessions.

Please note that if a student enrolls in both the 15-week/7-week sessions and the 8-week session, registration for all sessions must occur by August 31 and the student’s financial aid eligibility will be based on enrollment as of September 1. If additional courses are added for the 8-week session after August 31, those course(s) cannot be used to determine the student’s financial aid eligibility.

However, if a student enrolls only for the 8-week session without enrolling in the 15-week/7-week session by October 26, then the student will be eligible for financial aid for all courses in the 8-week session.

Students who have questions about their financial aid eligibility should speak to their advisor.

Zelle Payment Option 

If you receive a call and the student states they made a payment toward their balance through Zelle, please note that this is a payment option the Bursar’s Office offers in certain cases. If a payment is not shown on CUNYfirst, we recommend contacting a bursar representative on Teams to confirm a Zelle payment was processed successfully. Please continue to advertise our regular payment options to our students: Cash, money order, check and E-check, debit or credit (online only). If you have any questions, please stop by the zoom room and we will further assist, Thank you.

Introducing Your New Virtual ID Card: This is an announcement from Public Safety. Read Below.

"We are thrilled to announce Virtual ID cards for all our freshmen students this fall semester!

The Virtual ID will provide easy access to any BMCC campus, resources, and various services. Please follow the instructions provided in the link below to claim your virtual ID. Link: https://servicedesk.bmcc.cuny.edu/TDClient/33/Portal/KB/ArticleDet?ID=2155

Before proceeding, please ensure that you are officially enrolled in classes and have access to your student email, as it's a prerequisite. This will guarantee a seamless setup and quick activation of your Virtual ID.

Current students who already have a plastic ID card can continue using it. If you have any questions or need assistance during the process, you can contact our IT Service Desk support team.

Important Admissions Update

Please do not reach out to admissions on MS Teams for the following inquiries or requests. For any of the following requests, please complete the ADM SRF and inform the student that they will be updated via email/phone within 2 to 4 business days.

• Fall 2023 CUNY Application Status

• Fall 2023 CUNY App Deferral

• Readmission Application Status

• Non-degree Application Status

• Withdraw Fall 2023 application

• Term activate admitted student

• Transfer Credit Evaluation

• Transfer Credit RE-evaluation (ADD DETAILS TO FORM COMMENTS)

• Status on sent HST (SPECIFY LOCATION IN FORM COMMENTS)

• Status on sent CTR (SPECIFY LOCATION IN FORM COMMENTS)

• Status on Second Chance Application

• Admitted student needs index

• Math exemption

• English exemption

• Admitted student needs acceptance email

• Change of Major (new unregistered students only) (SPECIFY MAJOR IN FORM COMMENTS)

• OTHER (SPECIFY IN FORM COMMENTS)

Important Update regarding SAP Appeals, Previously Known as Title IV Appeals

Title IV Appeals are now known as SAP Appeals, but Title IV holds still indicate that the student must submit the appeal. Below are detailed instructions for students on how to access the form and submit the SAP Appeal. Please familiarize yourself with this information and advise students accordingly. Additionally, please note that students must have a 2023-2024 FAFSA on file in order to complete the Appeal. 

So, why aren't students meeting SAP? It could be one of three reasons.

1. Minimum GPA — You must have the GPA needed to meet the college’s minimum retention standard (that is, you cannot be on academic probation, special probation or academic dismissal). 

2. Maximum Time-frame — You may not attempt more than 150% of the credits normally required to earn your degree (that is, you cannot attempt more than 90 credits to earn 60).

3. Pace of Progression — You must successfully complete a certain percentage of the total number of credits that you attempt. 

Learn more about SAP here: https://www.bmcc.cuny.edu/finaid/learn/federal-work-study/federal-satisfactory-academic-progress-standard/

Please keep in mind that as part of the appeal process, each student is required to have a meeting with their academic advisor. During this meeting, the advisor will assess why the student is not meeting the SAP requirements and collaborate on developing an academic plan moving forward. As a general guide, students should navigate to their "To Do List" in CUNYfirst to view the "SAP checklist item" and click on the link to access the new platform. The following links provide detailed guidance...

How to Access CUNY Student Forms for Financial Aid SAP Appeal: https://bmccprodstroac.blob.core.windows.net/uploads/2023/06/How-To-Access-CUNY-Student-Forms-SAP-Appeal.pdf

How to Complete your Financial Aid SAP Appeal: https://bmccprodstroac.blob.core.windows.net/uploads/2023/06/How-to-Complete-your-SAP-Appeal.pdf

For further questions about SAP, please direct students to email SAP@bmcc.cuny.edu or speak to their academic advisor. Thank you!

Important update regarding Direct Loans

Moving forward for inquiries related to direct loans or federal exit interview holds, please do not have the student email Tracy Wynn directly.

Please have students email directloans@bmcc.cuny.edu.

How to respond to media inquiries

In the event that a member of the press calls, please direct them to contact Public Affairs’ VP Karen Wilson-Stevenson. It’s imperative that we do not make any statements on behalf of BMCC and instead refer them to the appropriate person on our marketing team. Thank you!

Phone Number: 212-220-8021

Email: kwilson-stevenson@bmcc.cuny.edu

CUNY to Waive Application Fee for HS Seniors at New York City Public Schools

The City University of New York announced that it is waiving the $65 application fee for New York City public high school seniors who apply between March 1 and April 15 to attend a CUNY college in Fall 2023. This six-week initiative applies to all New York City Public Schools seniors who are graduating between January and August 2023 and planning to start college in Fall 2023. About 82% of CUNY’s first-time freshmen attended city public schools. This six-week fee waiver will cast a much wider net, allowing all seniors in New York City public schools to apply at no cost, without having to request a waiver code, and regardless of the family’s financial circumstances .The free application is intended to incentivize thousands of seniors who have come to believe that college is not an option and still have not applied. The program will also free high school guidance counselors from distributing the fee waiver codes allowing them to spend more of their time helping students choose a CUNY college that fits their academic profile and career goals.

Important information regarding WN and WD grades

One of the reasons WNs override a WD is for financial aid repercussions: if a professor indicates that a student has not attended/participated through the VOE roster, then Registrar assigns the WN to indicate that the student is not eligible for financial aid since they did not attend. A student is partially eligible for financial aid if they have a WD; WDs are paid at a percentage based on how many days the student attended the class. Agents reach out to Registrar or Financial Aid for any further questions or clarification needed for specific cases.

Outbound Email Template

To:

Cc: Katty & Ebony

Subject: Application status

Good morning/afternoon,

Caller's name and CUNY ID

Phone Number

Caller would like to follow up on their (admissions/deferment/transfer credit evaluation) status. Thank you!

Best,

Your name here, Enrollment Call Center Agent

Borough of Manhattan Community College

199 Chambers Street

New York, NY 10007

FERPA Reminder (CUNYfirst)

FERPA does NOT take effect for anyone that is new to CUNY (freshman or a transfer from a non-CUNY school) until that student has REGISTERED for classes. Until they have registered, you are allowed to provide general information.