Call Center Support

Bursar: Collections Agency information

• CBHV - Collection Bureau Hudson Valley

phone: (800) 745-1395

website: www.cbhv.com

• TSI collection agency

phone: (855) 654-7300

website: www.tsico.com

• LGS - Leopold, Gross & Sommers

phone: (718) 625-2805

EXT. 101

EXT. 114

EXT. 118

Inquiries related to Financial Aid Loans (FAFSA, Sallie Mae, Exit Interview Hold, etc.)

• Please direct students to contact directloans@bmcc.cuny.edu for further assistance.

• To remove the exit interview hold, students must provide proof of completion.

Inquiries related to TAP awards (eligibility, current status, etc.)

Please direct students to contact TAP@bmcc.cuny.edu for further assistance.

Inquiries related to ATB (Ability to Benefit Test, Results, etc.)

Please direct students to contact ATB@bmcc.cuny.edu for further assistance. Students who have a foreign high school diploma applying for New York State (NYS) Financial Aid are required to take the ATB test.

Students reaching out about reissuing a refund check.

If a student needs a refund check re-issued, please have them contact Carletta Pogue in the Bursar Office. Her email address is cpogue@bmcc.cuny.edu.

Inquiries related to the Excelsior Scholarship (eligibility, current status, etc.)

Please refer all students to Excelsior@bmcc.cuny.edu to connect with a specialist.

Inquiries related to a student's academic standing (SAP)

Please direct students to contact SAP@bmcc.cuny.edu to connect with a specialist.

For applicants unsure where to have their documents sent. 

• Please inform applicants they must have their official documents sent to admissions@bmcc.cuny.edu or transcripts@bmcc.cuny.edu. 

• Only official documents are accepted for CUNY applications (i.e. cannot be submitted by the student). 

• International students do not send their transcripts here, but directly to CUNY UAPC at admissions@cuny.edu.

Federal Work Study Inquiries

Federal Work-Study (FWS) is given out on a first-come, first-served basis. FWS will be offered to a student as part of their financial aid package. Any questions about FWS should be directed to Melissa Jardine, the Federal Work-Study Coordinator at mjardine@bmcc.cuny.edu.

Second Chance Application Inquiries

Students can contact the following admissions representative for questions about their Second Chance Application.

Shevonne McKenzie: smckenzie@bmcc.cuny.edu

For applicants who need to contact CUNY directly.
Please have applicants reach out to CUNY Admissions directly if they have unknown (UNK) institutions on their applications or if they are requesting an application fee waiver. CUNY Admissions can be reached at admissions@cuny.edu or 212-997-CUNY (2869); email is preferred.

Call Center Hours:

Monday & Wednesday: 10:00 a.m.-4:00 p.m.

Tuesday & Thursday: 9:00 a.m.-1:00 p.m.

Friday: 12:00 p.m.-4:00 p.m.

Saturday-Sunday: Closed

Students who need help acquiring tax documents can visit the IRS Transcript Tool: https://www.irs.gov/individuals/get-transcript

Inquiries from graduates who never received a physical diploma.
Please have the graduate email the Graduation Team at graduation@bmcc.cuny.edu. If the student already received it but wants to request a copy, they must go through Parchment.