Technology Support

Call Center Log Form: If you encounter difficulties accessing the call log form on campus, please use the BMCC unsecured wifi and log in using your staff credentials.

RingCentral Technology Tips:

• Restart your computer before each shift.

• If you are using your phone to take calls on RingCentral, restart your phone every two days or so.

• Make sure to log in and out of RingCentral before and after your shift.

• Only sign in to RingCentral using ONE device.

• DO NOT program your schedule on RingCentral.

• DO NOT make changes to settings on RingCentral unless otherwise directed.

What to do if you are having Technology issues?

• Reach out to a Team Lead on shift on your personal thread.

• Confirm that your Wifi connection is not the issue.

• Restart the computer or phone and the RingCentral app.

• Depending on your issue, we might have to submit a ticket on your behalf.