NFON Nmonitoring
NFON Cloudya telephone system reporting and analytics
NFON Cloudya telephone system reporting and analytics
Nmonitoring is an integrated system collecting call data from NFON Cloudya telephone system and providing reporting, presentation and KPI analysis.
Optimize telephone customer service processes, improve Customer Experience and avoid lost leads!
Wallboard
Presentation of key KPIs, e.g. queue length, missed calls, available agent.
Current day statistics is presented.
Widgets can be arranged according to needs.
Special views can be created for agents, team leaders and managers.
Missed calls
Real-time information about missed calls for the entire telephone team enables effective callbacks.
Historical reports
provide analysis of historical data for telephone customer service quality evaluations in any cross-section: per hour, day, or per week.
They can also illustrate the workload of agents and their efficiency.
API integrations
Nmonitoring offers open API enabling integration with external business systems, reporting applications or data warehouses.
Agent tools
Worktime and pause logging
Wallboard with own statistics
Missed calls information