NEWS
NEWS
Embedded Files
Ebook:
AI Voice Assistant Use Cases
Ebook:
AI Voice Assistant Use Cases
Our ebook summarizes fife different industry cases of Voice Bot AI Assistance implementations.
Is Customer Effort Score replacing Customer Satisfaction metrics?
CSAT was neither telling, if customer issue was solved nor how much consultant effort it took...
Your files become the AI knowledge base
Your files become the AI knowledge base
Cloud-based workplace solutions immediately turn your files into grounding sources.
AI Hype And SME Business Reality
AI Hype And SME Business Reality
AI is drawing a lot of attention. At the same time, many, especially in the SME sector, wonder if AI will change anything in their business.
Biznes Innovation is officially a Google Cloud Partner
Biznes Innovation is officially a Google Cloud Partner
We all know AI is changing the game. But how do you implement it without overcomplicating your tech stack?
The answer: Google Workspace. It’s the simplest, most effective way to give your team powerful AI capabilities while ensuring your data is organized and secure. No complex infrastructure projects. Just the tools you already know, made smarter.
How to enhance your CRM with telephony functions?
How to enhance your CRM with telephony functions?
Lack of a proper telephony connection to the CRM translates into additional employee workload: manual searching the database to understand, who is calling, entering call-summary notes as well as manual pressing phone numbers to be dialled on the telephone keyboard.
AI is coming to your contact center
AI is coming to your contact center
At present, AI is neither hype nor reality, but rather an expectation of future benefits in the customer service domain. But we are just at the beginning of the AI path, and only the future will tell, what applications will become most useful.
Mobile telephony is not yet completely digital
Mobile telephony is not yet completely digital
Just think, perhaps telephony customer service is a neglected, analog part of digital business transformation?
Second life of Busy Line Field
Second life of Busy Line Field
Actually, a very traditional telephone function of BLF can improve co-operation of remote team members.
Telephony service desk focused on premium customers
Telephony service desk focused on premium customers
When all clients, served via a web front-end become equal, the new question is raised: how to maintain relations with the special, most important ones. It appeares that a proven method is to offer them a premium telephony service in addition.
Report abuse