Before we get started let's make sure your BioTrackTHC system is running the latest version
Follow these steps to check your BiotrackTHC Version
Login to the system, then go to:
Help > About
Check the version on the top left corner BiotrackTHC NTEP CC V (579.x.xxxx.xxxxx) as seen below.
Anything above 537 is ok, but If you are running a version below 537 please contact our Technical Support Department or Submit a Ticket.