It i necessary to set a PIN for the main admin user once system had been set to PIN authentication
Login to system, then go to:
Administration > Users > Modify User
This will ensure that all pin related actions going forward can be completed. Follow the steps below to make sure you admin profile has all the proper settings.
Follow these steps:
Select Admin User from "Usernames" dropdown
Enter "Full Name"
Enter "Phone #"
Check "Administrator"
Check "Active"
Check "Manager/Agent of Record"
Select location from "Location" Dropdown
Click "Administrator" from shortcuts
Check "Employee"
Click "Add" (repeat steps 7 - 9 for other locations)
Click "Reset PIN" to create pin
Click "OK"