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It looks like you have an error with your State credentials
It looks like you have an error with your State credentials
Why it happens?
This error occurs when either you state settings email or password is incorrect. When this error occurs you will received the following error upon login into the system, however it will still allow you to get into your BiotrackTHC system, but you won't be able to complete any actions that require an API call to PRDOH.
How to correct
How to correct
Login to the system, then go to
Administration > State Monitoring > Settings
Ensure you email and password are correct
Once you are there, first make sure you have access to the email, as the password reset link will be sent there then follow the steps below to create the new password:
Step 1 - Go to cannabispr.biotrackthc.net
Step 2 - Click on "Permittee Login"
Step 3 - Click on "Forgot your password?"
Step 4 - Enter the email under
Step 5 - Enter the UBI #
Step 6 - Click "Reset Now"
Step 7 - Create new password - You will receive an email with a link from where you will be able to reset that password
Step 8 - Re-establish connection from your Biotrack System to PRDOH - Enter the new password in the password seccion under Administration > State Monitoring > Setting
Step 9 - Click "OK"
Step 10 - Click "Yes"
Are you unsure or do not know your state credentials?
Please Call Technical Support or Submit a Ticket
Error - Invalid username or password_x264.mp4Best Practice
Best Practice
Repeat this process every time you need to reset your PRDOH password.
Repeat this process every time you need to reset your PRDOH password.
Note: for security purposes PRDOH Password reset every 90 days
Note: for security purposes PRDOH Password reset every 90 days
For security purposes, and integration, make sure the email used for you PRDOH integration is active and accessible by either an owner or a manager in the facility
Did the fix above work?
Did the fix above work?
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