Customer Service

New Pick Up Date Assigned Job Description

Active Pick Up Kit Dates Job Description

Drafting and Sending Emails Job Description- Draft only

Calling Teachers Job Description

Tech Site Pick-Up Assigned Job Description

Mira Mesa HS Site Specific Documents

• New Kit Summary Sheet Job Description

• New Kit Summary Sheet SOP

• Emailing Initial Teacher Confirmations SOP- DRAFT

• Emailing Follow-up Teacher Confirmations SOP

• Pick Up Reminder Email Teacher SOP - Coming soon!

• CS Teacher Contact Info Tracking Sheet SOP

• CS Teacher Email Communication Tracking Sheet SOP

• CS Bacterial Transformation Pick-Up Sheet SOP

• CS Enzyme Pick Up Sheet SOP

• CS Ocean Acidification Pick Up Sheet SOP

• CS Protein Purification Pick Up Sheet SOP

• Mira Mesa HS Site Specific documents

1. Templates:

• • • • Bacterial Transformation Email Template

      • Protein Purification Teacher Email Template 

      • Enzyme Teacher Email Template 

      • OA Teacher Email Template

      • CS Phone Call Script Template

      • MMHS Pick Up Map

2. CS Calling the customers SOP

3. CS Binder SOP 

4. CS Kit delivery SOP