Rules/Grading
TESTS/PROJECTS--70% of total grade
DAILY ASSIGNMENTS/HOMEWORK--30% of total grade
In Mrs. Weber's classroom (and in life), ALWAYS remember to do the following:
Show initiative.
Work together.
Ask for help.
Help others.
Be resourceful & find a way.
Give 100% of your best in all that you do.
Your thoughts become your actions--make them POSITIVE at all times.
You are ALWAYS setting an example for someone--make it a GOOD one at all times.
Be kind to everyone--treat everyone the way YOU would like to be treated.
Look for the BEST in EVERYONE. Practice empathy.
Take responsibility for your actions.
Netiquette
Here are 10 rules of netiquette that will help you successfully communicate in this class an in life:
Make sure identification is clear in all communications. Begin with a salutation (“Hi, Jason!”) and end with your signature (“Hannah Kay, Criminology 101”).
Review what you wrote and try to interpret it objectively. When we speak face to face and are misunderstood, we have an on-the-spot opportunity to rephrase our words. In writing, we must strive twice as hard to be understood, as we do not have the benefit of modifying or elaborating in real time. All caps (“I’M SHOUTING”) and exclamation points (“Give me a break!!!”) can be misinterpreted as intense anger or humor without the appropriate context.
If you wouldn’t say it face to face, don’t say it online. When you’re working online, you’re safe behind a screen, but that’s no excuse to be ill-mannered or say things you would never say in public.
Don’t assume everyone understands where you’re coming from. Sarcasm and wit is often the spice of in-person conversation, but in online discussion, it can not only lose its edge, it can bite! In your high school classroom, all students were the same age, came from similar backgrounds and lived in the same area. In contrast, your online classroom is made up of people of all ages and cultures who have varied backgrounds, lifestyles and geographic locations. With this in mind, review what you wrote before contributing to the conversation and ask yourself, “Will everyone get the joke?”
Don’t spam. Please don’t take advantage of your connection with the other students in your online classroom to forward emails and links regarding your political/spiritual beliefs or to sell your services.
Use emoticons. In casual chatroom settings, emoticons can help convey feelings that may otherwise get lost in translation, including humor, exasperation, exhaustion and even confusion.
Respect others’ privacy. Don’t give out another student’s personal email address without permission.
Remember, if it’s on the internet, it’s everywhere. Don’t share personal information about yourself in a public online forum, especially something that could put your safety or security at risk.
Follow the rules. Just as your online college posts guidelines related to academic integrity and student expectations, online forums also have rules of conduct. Make a point to read them every time, as they can vary from class to class.
Forgive and forget. If you’re offended by something another student says online, keep in mind that you may have misunderstood their intentions. Give them the benefit of the doubt.
Grading Scale
94-100 A
90-93 A-
87-89 B+
84-86 B
80-83 B-
77-79 C+
74-76 C
70-73 C-
67-69 D+
64-66 D
60-63 D-
<60 F
Employability Skills in All Business Classes
Essential Concept and/or Skill: Communicate and work productively with others, incorporating different perspectives and cross cultural understanding, to increase innovation and the quality of work.
Work appropriately and productively with others
Set goals
Effectively communicate with group and stakeholders
Demonstrate respectful behavior to group member ideas and opinions
Manage and resolve conflict when appropriate
Lead or support when appropriate
Determine people’s strengths and assign roles accordingly
Contribute to a team by sharing information and expertise
Agree to disagree in a respectful manner in a group dynamic
Collaborate effectively with other teams/team members toward a common goal
Recognize own and other’s good efforts
Use different perspectives to increase innovation and the quality of work
Gather input from all group members
Capitalize on the diversity of group members
Accept and provide feedback in a constructive and considerate manner
Use all the appropriate principles of communication effectively
Listen to understand and appreciate the points of view of others
Listen for comprehension
Listen for decision making
Process information in order to make an informed decision
Ask appropriate questions in seeking clarification
Read, understand and create information presented in a variety of forms (e.g. words, charts, graphs, diagrams)
Follow directions
Express thoughts and ideas clearly and succinctly
Use appropriate technology to communicate
Use appropriate channels of communication (written, verbal, technical, visual)
Essential Concept and/or Skill: Adapt to various roles and responsibilities and work flexibly in climates of ambiguity and changing priorities.
Adapt to varied roles, responsibilities, and expectations
Work independently or as a part of a team
Learn from mistakes and accept feedback
Carry out multiple tasks or projects
Continuously monitor the success of a project or task
Identify ways to improve project or task
Consider multiple perspectives and represents a problem in more than one way
Accept others; tolerant of differences
Work effectively in a climate of ambiguity and changing priorities
Cope with uncertainty; quickly and calmly change focus and goals as the situation requires
Demonstrate a sense of comfort with lack of structure
Remain composed and focused, even under stress
Adapt to changing requirements and information
Respond openly and constructively to change
Approach conflict from win-win perspective
Demonstrate appropriate risk-taking
Provides innovative and resourceful engagement
Identifies and suggests alternative ways to achieve goals
Asks “what if”
Brainstorms effectively
Questions assumptions in a non-confrontational manner
Use interpersonal skills to influence and guide others toward a goal
Positively support the work of others
Facilitate and delegate responsibilities to best accomplish goal(s)
Build relationships
Engage in the tasks to accomplish goal
Know when to listen and when to speak-up
Maintain an open mind
Provide constructive feedback
Leverage the strengths of others to accomplish a common goal
Communicate effectively
Collaborate effectively
Appreciate ideas of others
Facilitate compromise that can lead to group consensus
Demonstrate integrity and ethical behavior
Accept ownership for actions
Demonstrate trustworthiness and honesty
Make decisions based on important core values
Demonstrate mental, physical, and emotional preparedness to accomplish the task
Organize required materials in a readily accessible format
Focus and become energized on the task objectives
Essential Concept and/or Skill: Demonstrate initiative and self-direction through high achievement and lifelong learning while exploring the ways individual talents and skills can be used for productive outcomes in personal and professional life.
Perform work without oversight
Assesses the situation and identify the priority/necessary actions to be taken
Understand the value of the task in relationship to greater goal
Understand that incomplete work-- even if excellent--is a failure
Model self-confidence
Know how to find and evaluate appropriate resources
Implement solutions
Demonstrate commitment to self/group/society
Use time efficiently to manage workload
Segment task into logical steps with appropriate estimates of time
Build a timeline to facilitate completion of the task
Prioritize steps in proper order
Assess one’s own mastery of skills
Understand the task
Identify the depth and breadth of knowledge to be successful at a task
Identify and utilize appropriate measure of knowledge
Set and achieve high standards and goals
Understand incremental steps for acquiring goals
Create a written plan
Set realistic goals that match aptitudes
Engage in activities to improve skills that are relative to goals
Demonstrate core values
Constructively evaluate progress and takes corrective action when necessary
Engage in effective problem solving process
Transfer learning from one domain to another
Identify partners and resources germane to the situation
Evaluate and select the best resources in context of the problem, and allocates them appropriately
Identify root cause of problem
Detail a course of action in writing with sequence of steps involved
Implement a solution and makes adjustments when there is need/opportunity for improvement
Essential Concept and/or Skill: Demonstrate productivity and accountability by meeting high expectations.
Deliver quality job performance on time
Recognize and understand required standards needed for successful completion
Set goals and establish timelines to reach required standards
Establish assessment checkpoints throughout work processes
Identify quality control issues and makes needed adjustments to correct problems
Take initiative to see job completed without compromising quality
Reassess process on a regular basis to identify any opportunities for improvement
Demonstrate ethical behavior and works responsibly, reliably, and collaboratively with others
Demonstrate accountability for individual performance
Come to work regularly and is on time all of the time
Stay productive when on the job
Take initiative to help others when own work is completed
Accept responsibility for errors and corrects errors
Learn from mistakes
Follow through with work assignments
Demonstrate willingness to work overtime
Demonstrate flexibility to crosstrain
Crosswalk with Universal State Standards
ES-1 Employability Skills--Communicate and work productively with others, incorporating different perspectives and cross-cultural understanding, to increase innovation and the quality of work.
Performance Element 2.1 Interpret meaning from written material and to apply the information to a task.
2.1.1 Identify sources that provide relevant, valid written material.
2.1.2 Extract relevant information from written materials.
2.1.3 Apply written directions to achieve tasks.
2.1.4 Analyze company resources to determine policies and procedures.
Performance Element 2.2 Demonstrate active listening skills to determine meaning of what is being said.
2.2.1 Explain communication techniques that support and encourage a speaker.
2.2.2 Follow oral directions. P
2.2.3 Demonstrate active listening skills.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions. P
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 2.4 Record information to maintain and present a report of business activity.
2.4.1 Utilize note-taking strategies.
2.4.2 Organize information.
2.4.3 Select and use appropriate graphic aids.
Performance Element 2.5 Write internal and external business correspondence to convey and obtain information effectively.
2.5.1 Explain the nature of effective written communications.
2.5.2 Select and utilize appropriate formats for professional writing.
2.5.3 Edit and revise written work consistent with professional standards.
2.5.4 Write professional emails.
2.5.5 Write professional business letters.
2.5.6 Write professional informational messages.
2.5.7 Write professional inquiries.
Performance Element 2.6 Demonstrate staff communication techniques and strategies to achieve workplace objectives.
2.6.1 Describe staff communication techniques.
2.6.2 Apply techniques to communicate effectively in the workplace.
2.6.3 Demonstrative active participation in staff meetings.
2.6.4 Demonstrate group problem-solving techniques.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.5 Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
5.5.1 Respect the privacy of others.
5.5.2 Show empathy for others.
5.5.3 Maintain the confidentiality of others.
5.5.4 Exhibit cultural sensitivity.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills
ES-2 Employability Skills--Adapt to various roles and responsibilities and work flexibly in climates of ambiguity and changing priorities.
Performance Element 2.2 Demonstrate active listening skills to determine meaning of what is being said.
2.2.1 Explain communication techniques that support and encourage a speaker.
2.2.2 Follow oral directions. P
2.2.3 Demonstrate active listening skills.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions.
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 2.6 Demonstrate staff communication techniques and strategies to achieve workplace objectives.
2.6.1 Describe staff communication techniques.
2.6.2 Apply techniques to communicate effectively in the workplace.
2.6.3 Demonstrative active participation in staff meetings.
2.6.4 Demonstrate group problem-solving techniques.
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 3.3 Reinforce company's image to exhibit the company's brand promise.
3.3.1 Identify company's brand promise.
3.3.2 Determine ways of reinforcing the company's image through employee performance.
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.2 Develop personal traits to foster career advancement.
5.2.1 Identify desirable personality traits important to business.
5.2.2 Utilize techniques to build self-confidence.
5.2.3 Demonstrate interest and enthusiasm.
5.2.4 Demonstrate initiative.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.5 Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
5.5.1 Respect the privacy of others.
5.5.2 Show empathy for others.
5.5.3 Maintain the confidentiality of others.
5.5.4 Exhibit cultural sensitivity.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.8 Implement teamwork techniques to accomplish goals.
5.8.1 Participate as a team member.
Performance Element 5.9 Demonstrate leadership skills to achieve workplace objectives.
5.9.1 Explain the concept of leadership.
5.9.2 Explain the nature of ethical leadership.
5.9.3 Model ethical behavior.
5.9.4 Determine personal vision.
5.9.5 Inspire others.
5.9.6 Demonstrate adaptability.
5.9.7 Develop an achievement orientation. P
5.9.8 Challenge the status quo.
5.9.9 Lead change.
5.9.10 Enlist others in working toward a shared vision.
5.9.11 Coach others.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 11.9 Comply with security rules, regulations, and codes (e.g., property, privacy, access, confidentiality) to protect customer and company information, reputation, and image.
11.9.1 Explain information privacy, security, and confidentiality considerations in business.
11.9.2 Maintain data security.
Performance Element 12.1 Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
12.1.1 Maintain appropriate personal appearance.
12.1.2 Demonstrate systematic behavior.
12.1.3 Set personal goals.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills.
Performance Element 12.6 Understand and follow company rules and regulations to maintain employment.
12.6.1 Adhere to company protocols and policies.
12.6.2 Follow rules of conduct.
12.6.3 Follow chain of command
ES-3 Employability Skills--Demonstrate leadership skills, integrity, ethical behavior, and social responsibility while collaborating to achieve common goals.
Performance Element 1.1 Acquire foundational knowledge of business laws and regulations.
1.1.1 Describe ways to implement business laws and regulations.
Performance Element 2.1 Interpret meaning from written material and to apply the information to a task.
2.1.1 Identify sources that provide relevant, valid written material.
2.1.2 Extract relevant information from written materials.
2.1.3 Apply written directions to achieve tasks.
2.1.4 Analyze company resources to determine policies and procedures.
Performance Element 2.2 Demonstrate active listening skills to determine meaning of what is being said.
2.2.1 Explain communication techniques that support and encourage a speaker.
2.2.2 Follow oral directions. P
2.2.3 Demonstrate active listening skills.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions. P
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 2.4 Record information to maintain and present a report of business activity.
2.4.1 Utilize note-taking strategies.
2.4.2 Organize information.
2.4.3 Select and use appropriate graphic aids.
Performance Element 2.5 Write internal and external business correspondence to convey and obtain information effectively.
2.5.1 Explain the nature of effective written communications.
2.5.2 Select and utilize appropriate formats for professional writing.
2.5.3 Edit and revise written work consistent with professional standards.
2.5.4 Write professional emails.
2.5.5 Write professional business letters.
2.5.6 Write professional informational messages.
2.5.7 Write professional inquiries.
Performance Element 2.6 Demonstrate staff communication techniques and strategies to achieve workplace objectives.
2.6.1 Describe staff communication techniques.
2.6.2 Apply techniques to communicate effectively in the workplace.
2.6.3 Demonstrative active participation in staff meetings.
2.6.4 Demonstrate group problem-solving techniques.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 3.3 Reinforce company's image to exhibit the company's brand promise.
3.3.1 Identify company's brand promise.
3.3.2 Determine ways of reinforcing the company's image through employee performance.
Performance Element 4.2 Understand the nature of business to show its contributions to society.
4.2.1 Explain the role of business in society.
4.2.2 Describe types of business activities.
Performance Element 4.4 Acquire knowledge of the impact of government on business activities to make informed economic decisions.
4.4.1 Determine the relationship between government and business
Performance Element 4.5 Analyze cost/profit relationships to guide business decision-making.
4.5.1 Explain the concept of productivity
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.2 Develop personal traits to foster career advancement.
5.2.1 Identify desirable personality traits important to business.
5.2.2 Utilize techniques to build self-confidence.
5.2.3 Demonstrate interest and enthusiasm.
5.2.4 Demonstrate initiative.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.5 Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
5.5.1 Respect the privacy of others.
5.5.2 Show empathy for others.
5.5.3 Maintain the confidentiality of others.
5.5.4 Exhibit cultural sensitivity.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.8 Implement teamwork techniques to accomplish goals.
5.8.1 Participate as a team member.
Performance Element 5.9 Demonstrate leadership skills to achieve workplace objectives.
5.9.1 Explain the concept of leadership.
5.9.2 Explain the nature of ethical leadership.
5.9.3 Model ethical behavior.
5.9.4 Determine personal vision.
5.9.5 Inspire others.
5.9.6 Demonstrate adaptability.
5.9.7 Develop an achievement orientation. P
5.9.8 Challenge the status quo.
5.9.9 Lead change.
5.9.10 Enlist others in working toward a shared vision.
5.9.11 Coach others.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 6.1 Describe fundamental entrepreneurship factors.
6.1.1 Describe traits of successful entrepreneurs.
6.1.2 Identify opportunities for small business ownership
Performance Element 7.2 Analyze financial needs and goals to determine financial requirements.
7.2.1 Explain the need to save and invest.
7.2.2 Set financial goals.
7.2.3 Develop budgets for personal and business uses.
7.2.4 Determine personal net worth.
7.2.5 Interpret basic financial statements such as income statements and balance sheets
Performance Element 7.8 Use risk management products to protect personal and business financial well-being.
7.8.1 Analyze the use of insurance for risk management.
Performance Element 8.1 Understand the role and function of human resources management to obtain a foundational knowledge of its nature and scope.
8.1.1 Discuss the nature of human resources management.
Performance Element 8.2 Manage staff growth and development to increase productivity and employee satisfaction.
8.2.1 Orient new employees.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 9.4 Apply data mining methods to acquire pertinent information for business decision-making.
9.4.1 Discuss the nature of data mining.
Performance Element 10.1 Understand marketing's role and function in business to facilitate economic exchanges with customers.
10.1.1 Explain marketing and its importance in a global economy.
10.1.2 Describe marketing functions and related activities.
10.1.3 Demonstrate socially responsible marketing practices.
Performance Element 11.1 Understand operation's role and function in business to value its contribution to a company.
11.1.1 Explain the nature of operations
Performance Element 11.2 Adhere to health and safety regulations to support a safe work environment.
11.2.1 Describe health and safety regulations in business.
11.2.2 Demonstrate process to report noncompliance with business health and safety regulations.
Performance Element 11.3 Implement safety procedures to minimize loss.
11.3.1 Follow instructions for use of equipment, tools, and machinery.
11.3.2 Follow safety precautions.
11.3.3 Maintain a safe work environment.
11.3.4 Explain procedures for handling accidents.
11.3.5 Handle and report emergency situation.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 11.6 Implement purchasing activities to obtain business supplies, equipment, resources, and services.
11.6.1 Explain the nature and scope of purchasing.
11.6.2 Place orders/reorders.
11.6.3 Maintain inventory of supplies.
Performance Element 11.7 Understand production's role and function in business to recognize its need in an organization.
11.7.1 Explain the concept of production
Performance Element 11.9 Comply with security rules, regulations, and codes (e.g., property, privacy, access, confidentiality) to protect customer and company information, reputation, and image.
11.9.1 Explain information privacy, security, and confidentiality considerations in business.
11.9.2 Maintain data security.
ES-4 Employability Skills--Demonstrate initiative and self–direction through high achievement, and lifelong learning while exploring the ways individual talents and skills can be used for productive outcomes in personal and professional life.
Performance Element 2.1 Interpret meaning from written material and to apply the information to a task.
2.1.1 Identify sources that provide relevant, valid written material.
2.1.2 Extract relevant information from written materials.
2.1.3 Apply written directions to achieve tasks.
2.1.4 Analyze company resources to determine policies and procedures.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions. P
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 2.5 Write internal and external business correspondence to convey and obtain information effectively.
2.5.1 Explain the nature of effective written communications.
2.5.2 Select and utilize appropriate formats for professional writing.
2.5.3 Edit and revise written work consistent with professional standards.
2.5.4 Write professional emails.
2.5.5 Write professional business letters.
2.5.6 Write professional informational messages.
2.5.7 Write professional inquiries.
Performance Element 2.6 Demonstrate staff communication techniques and strategies to achieve workplace objectives.
2.6.1 Describe staff communication techniques.
2.6.2 Apply techniques to communicate effectively in the workplace.
2.6.3 Demonstrative active participation in staff meetings.
2.6.4 Demonstrate group problem-solving techniques.
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 4.5 Analyze cost/profit relationships to guide business decision-making.
4.5.1 Explain the concept of productivity
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.2 Develop personal traits to foster career advancement.
5.2.1 Identify desirable personality traits important to business.
5.2.2 Utilize techniques to build self-confidence.
5.2.3 Demonstrate interest and enthusiasm.
5.2.4 Demonstrate initiative.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.5 Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
5.5.1 Respect the privacy of others.
5.5.2 Show empathy for others.
5.5.3 Maintain the confidentiality of others.
5.5.4 Exhibit cultural sensitivity.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.8 Implement teamwork techniques to accomplish goals.
5.8.1 Participate as a team member.
Performance Element 5.9 Demonstrate leadership skills to achieve workplace objectives.
5.9.1 Explain the concept of leadership.
5.9.2 Explain the nature of ethical leadership.
5.9.3 Model ethical behavior.
5.9.4 Determine personal vision.
5.9.5 Inspire others.
5.9.6 Demonstrate adaptability.
5.9.7 Develop an achievement orientation. P
5.9.8 Challenge the status quo.
5.9.9 Lead change.
5.9.10 Enlist others in working toward a shared vision.
5.9.11 Coach others.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub. Pe
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions. P
7.3.10 Protect against identity theft. P
7.3.11 Pay bills. P
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
Performance Element 7.7 Acquire a foundational knowledge of finance to understand its nature and scope.
7.7.1 Explain the role of finance in business.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 12.1 Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
12.1.1 Maintain appropriate personal appearance.
12.1.2 Demonstrate systematic behavior.
12.1.3 Set personal goals.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills.
Performance Element 12.3 Participate in career planning to enhance job-success potential.
12.3.1 Assess personal interests and skills needed for success in business.
12.3.2 Analyze employer expectations in the business environment.
12.3.3 Explain the rights of workers.
12.3.4 Identify sources of career information.
12.3.5 Identify tentative occupational interest.
12.3.6 Explain employment opportunities in business.
12.3.7 Explain career opportunities in entrepreneurship.
Performance Element 12.4 Implement job-seeking skills to obtain employment.
12.4.1 Utilize job-search strategies.
12.4.2 Complete a job application.
12.4.3 Interview for a job.
12.4.4 Write a follow-up letter after job interviews.
12.4.5 Write a letter of application.
12.4.6 Prepare a résumé. Performance Element 12.5 Utilize career-advancement activities to enhance professional development.
Performance Indicator 12.5.1 Describe techniques for obtaining work experience (e.g., volunteer activities, internships).
12.5.2 Explain the need for ongoing education as a worker.
12.5.3 Explain possible advancement patterns for jobs.
Performance Element 12.6 Understand and follow company rules and regulations to maintain employment.
12.6.1 Adhere to company protocols and policies.
12.6.2 Follow rules of conduct.
12.6.3 Follow chain of command
ES-5 Employability Skills--Demonstrate productivity and accountability by meeting high expectations.
Performance Element 1.1 Acquire foundational knowledge of business laws and regulations.
1.1.1 Describe ways to implement business laws and regulations.
Performance Element 2.1 Interpret meaning from written material and to apply the information to a task.
2.1.1 Identify sources that provide relevant, valid written material.
2.1.2 Extract relevant information from written materials.
2.1.3 Apply written directions to achieve tasks.
2.1.4 Analyze company resources to determine policies and procedures.
Performance Element 2.2 Demonstrate active listening skills to determine meaning of what is being said.
2.2.1 Explain communication techniques that support and encourage a speaker.
2.2.2 Follow oral directions. P
2.2.3 Demonstrate active listening skills.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions. P
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 2.4 Record information to maintain and present a report of business activity.
2.4.1 Utilize note-taking strategies.
2.4.2 Organize information.
2.4.3 Select and use appropriate graphic aids.
Performance Element 2.5 Write internal and external business correspondence to convey and obtain information effectively.
2.5.1 Explain the nature of effective written communications.
2.5.2 Select and utilize appropriate formats for professional writing.
2.5.3 Edit and revise written work consistent with professional standards.
2.5.4 Write professional emails.
2.5.5 Write professional business letters.
2.5.6 Write professional informational messages.
2.5.7 Write professional inquiries.
Performance Element 2.6 Demonstrate staff communication techniques and strategies to achieve workplace objectives.
2.6.1 Describe staff communication techniques.
2.6.2 Apply techniques to communicate effectively in the workplace.
2.6.3 Demonstrative active participation in staff meetings.
2.6.4 Demonstrate group problem-solving techniques.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 3.3 Reinforce company's image to exhibit the company's brand promise.
3.3.1 Identify company's brand promise.
3.3.2 Determine ways of reinforcing the company's image through employee performance.
Performance Element 4.5 Analyze cost/profit relationships to guide business decision-making.
4.5.1 Explain the concept of productivity
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.2 Develop personal traits to foster career advancement.
5.2.1 Identify desirable personality traits important to business.
5.2.2 Utilize techniques to build self-confidence.
5.2.3 Demonstrate interest and enthusiasm.
5.2.4 Demonstrate initiative.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.5 Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
5.5.1 Respect the privacy of others.
5.5.2 Show empathy for others.
5.5.3 Maintain the confidentiality of others.
5.5.4 Exhibit cultural sensitivity.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.8 Implement teamwork techniques to accomplish goals.
5.8.1 Participate as a team member.
Performance Element 5.9 Demonstrate leadership skills to achieve workplace objectives.
5.9.1 Explain the concept of leadership.
5.9.2 Explain the nature of ethical leadership.
5.9.3 Model ethical behavior.
5.9.4 Determine personal vision.
5.9.5 Inspire others.
5.9.6 Demonstrate adaptability.
5.9.7 Develop an achievement orientation. P
5.9.8 Challenge the status quo.
5.9.9 Lead change.
5.9.10 Enlist others in working toward a shared vision.
5.9.11 Coach others.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 7.2 Analyze financial needs and goals to determine financial requirements.
7.2.1 Explain the need to save and invest.
7.2.2 Set financial goals.
7.2.3 Develop budgets for personal and business uses.
7.2.4 Determine personal net worth.
7.2.5 Interpret basic financial statements such as income statements and balance sheets
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 9.4 Apply data mining methods to acquire pertinent information for business decision-making.
9.4.1 Discuss the nature of data mining.
Performance Element 10.1 Understand marketing's role and function in business to facilitate economic exchanges with customers.
10.1.1 Explain marketing and its importance in a global economy.
10.1.2 Describe marketing functions and related activities.
10.1.3 Demonstrate socially responsible marketing practices.
Performance Element 11.2 Adhere to health and safety regulations to support a safe work environment.
11.2.1 Describe health and safety regulations in business.
11.2.2 Demonstrate process to report noncompliance with business health and safety regulations.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 12.1 Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
12.1.1 Maintain appropriate personal appearance.
12.1.2 Demonstrate systematic behavior.
12.1.3 Set personal goals.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills.
HL-1 Health Literacy--Demonstrate functional health literacy skills to obtain, interpret, understand and use basic health concepts to enhance personal, family, and community health.
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.5 Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
5.5.1 Respect the privacy of others.
5.5.2 Show empathy for others.
5.5.3 Maintain the confidentiality of others.
5.5.4 Exhibit cultural sensitivity.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.8 Implement teamwork techniques to accomplish goals.
5.8.1 Participate as a team member.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 7.8 Use risk management products to protect personal and business financial well-being.
7.8.1 Analyze the use of insurance for risk management.
Performance Element 11.2 Adhere to health and safety regulations to support a safe work environment.
11.2.1 Describe health and safety regulations in business.
11.2.2 Demonstrate process to report noncompliance with business health and safety regulations.
Performance Element 11.3 Implement safety procedures to minimize loss.
11.3.1 Follow instructions for use of equipment, tools, and machinery.
11.3.2 Follow safety precautions.
11.3.3 Maintain a safe work environment.
11.3.4 Explain procedures for handling accidents.
11.3.5 Handle and report emergency situation.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 12.1 Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
12.1.1 Maintain appropriate personal appearance.
12.1.2 Demonstrate systematic behavior.
12.1.3 Set personal goals.
HL-2 Health Literacy--Synthesize interactive literacy and social skills to establish and monitor personal, family and community goals related to all aspects of health.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions. P
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.5 Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
5.5.1 Respect the privacy of others.
5.5.2 Show empathy for others.
5.5.3 Maintain the confidentiality of others.
5.5.4 Exhibit cultural sensitivity.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.8 Implement teamwork techniques to accomplish goals.
5.8.1 Participate as a team member.
Performance Element 5.9 Demonstrate leadership skills to achieve workplace objectives.
5.9.1 Explain the concept of leadership.
5.9.2 Explain the nature of ethical leadership.
5.9.3 Model ethical behavior.
5.9.4 Determine personal vision.
5.9.5 Inspire others.
5.9.6 Demonstrate adaptability.
5.9.7 Develop an achievement orientation. P
5.9.8 Challenge the status quo.
5.9.9 Lead change.
5.9.10 Enlist others in working toward a shared vision.
5.9.11 Coach others.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 7.2 Analyze financial needs and goals to determine financial requirements.
7.2.1 Explain the need to save and invest.
7.2.2 Set financial goals.
7.2.3 Develop budgets for personal and business uses.
7.2.4 Determine personal net worth.
7.2.5 Interpret basic financial statements such as income statements and balance sheets
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub. Pe
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions. P
7.3.10 Protect against identity theft. P
7.3.11 Pay bills. P
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
Performance Element 7.8 Use risk management products to protect personal and business financial well-being.
7.8.1 Analyze the use of insurance for risk management.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 11.2 Adhere to health and safety regulations to support a safe work environment.
11.2.1 Describe health and safety regulations in business.
11.2.2 Demonstrate process to report noncompliance with business health and safety regulations.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills.
Performance Element 12.4 Implement job-seeking skills to obtain employment.
12.4.1 Utilize job-search strategies.
12.4.2 Complete a job application.
12.4.3 Interview for a job.
12.4.4 Write a follow-up letter after job interviews.
12.4.5 Write a letter of application.
12.4.6 Prepare a résumé. Performance Element 12.5 Utilize career-advancement activities to enhance professional development.
Performance Indicator 12.5.1 Describe techniques for obtaining work experience (e.g., volunteer activities, internships).
12.5.2 Explain the need for ongoing education as a worker.
12.5.3 Explain possible advancement patterns for jobs.
HL-3 Health Literacy--Apply critical literacy/thinking skills related to personal, family and community wellness.
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.9 Demonstrate leadership skills to achieve workplace objectives.
5.9.1 Explain the concept of leadership.
5.9.2 Explain the nature of ethical leadership.
5.9.3 Model ethical behavior.
5.9.4 Determine personal vision.
5.9.5 Inspire others.
5.9.6 Demonstrate adaptability.
5.9.7 Develop an achievement orientation. P
5.9.8 Challenge the status quo.
5.9.9 Lead change.
5.9.10 Enlist others in working toward a shared vision.
5.9.11 Coach others.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 7.7 Acquire a foundational knowledge of finance to understand its nature and scope.
7.7.1 Explain the role of finance in business.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills.
HL-4 Healthy Literacy--Use media literacy skills to analyze media and other influences to effectively manage health risk situations and advocate for self and others.
Performance Element 2.5 Write internal and external business correspondence to convey and obtain information effectively.
2.5.1 Explain the nature of effective written communications.
2.5.2 Select and utilize appropriate formats for professional writing.
2.5.3 Edit and revise written work consistent with professional standards.
2.5.4 Write professional emails.
2.5.5 Write professional business letters.
2.5.6 Write professional informational messages.
2.5.7 Write professional inquiries.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 7.8 Use risk management products to protect personal and business financial well-being.
7.8.1 Analyze the use of insurance for risk management.
Performance Element 10.1 Understand marketing's role and function in business to facilitate economic exchanges with customers.
10.1.1 Explain marketing and its importance in a global economy.
10.1.2 Describe marketing functions and related activities.
10.1.3 Demonstrate socially responsible marketing practices.
HL-5 Health Literacy--Demonstrate behaviors that foster healthy, active lifestyles for individuals and the benefit of society.
Performance Element 2.2 Demonstrate active listening skills to determine meaning of what is being said.
2.2.1 Explain communication techniques that support and encourage a speaker.
2.2.2 Follow oral directions. P
2.2.3 Demonstrate active listening skills.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions. P
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 3.1 Foster positive relationships with customers to enhance company image.
3.1.1 Explain the nature of positive customer relations.
3.1.2 Demonstrate a customer-service mindset.
3.1.3 Demonstrate rapport with customers.
3.1.4 Reinforce service orientation through communication.
3.1.5 Respond to customer inquiries.
3.1.6 Demonstrate appropriate communication for working with diverse clients.
3.1.7 Interpret business policies to customers/clients
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 5.1 Foster self-understanding to recognize the impact of personal feelings on others.
5.1.1 Describe the nature of emotional intelligence
5.1.2 Explain the concept of self-esteem.
5.1.3 Discuss personal biases and stereotypes and methods for overcoming them.
5.1.4 Assess personal strengths and weaknesses.
5.1.5 Assess personal behavior and values.
Performance Element 5.2 Develop personal traits to foster career advancement.
5.2.1 Identify desirable personality traits important to business.
5.2.2 Utilize techniques to build self-confidence.
5.2.3 Demonstrate interest and enthusiasm.
5.2.4 Demonstrate initiative.
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.4 Exhibit techniques to manage emotional reactions to people and situations.
5.4.1 Exhibit a positive attitude.
5.4.2 Demonstrate self-control.
5.4.3 Explain the use of feedback for personal growth.
5.4.4 Adjust to change.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 5.7 Manage stressful situations to minimize potential negative impact.
5.7.1 Use appropriate assertiveness.
5.7.2 Use conflict-resolution skills.
5.7.3 Explain the nature of office politics.
5.7.4 Overcome problems and difficulties associated with office politics/turf wars.
Performance Element 5.10 Manage internal and external business relationships to foster positive interactions.
5.10.1 Treat others with dignity and respect.
5.10.2 Foster positive working relationships.
5.10.3 Consider conflicting viewpoints.
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub. Pe
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions. P
7.3.10 Protect against identity theft. P
7.3.11 Pay bills. P
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
Performance Element 7.8 Use risk management products to protect personal and business financial well-being.
7.8.1 Analyze the use of insurance for risk management.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 11.2 Adhere to health and safety regulations to support a safe work environment.
11.2.1 Describe health and safety regulations in business.
11.2.2 Demonstrate process to report noncompliance with business health and safety regulations.
Performance Element 11.3 Implement safety procedures to minimize loss.
11.3.1 Follow instructions for use of equipment, tools, and machinery.
11.3.2 Follow safety precautions.
11.3.3 Maintain a safe work environment.
11.3.4 Explain procedures for handling accidents.
11.3.5 Handle and report emergency situation.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 12.1 Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
12.1.1 Maintain appropriate personal appearance.
12.1.2 Demonstrate systematic behavior.
12.1.3 Set personal goals.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills.
CL-1 Civic Literacy--Analyze civic and political institutions.
Performance Element 4.2 Understand the nature of business to show its contributions to society.
4.2.1 Explain the role of business in society.
4.2.2 Describe types of business activities.
Performance Element 4.4 Acquire knowledge of the impact of government on business activities to make informed economic decisions.
4.4.1 Determine the relationship between government and business
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
CL-2 Civic Literacy--Apply civic virtues and democratic principles.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 3.3 Reinforce company's image to exhibit the company's brand promise.
3.3.1 Identify company's brand promise.
3.3.2 Determine ways of reinforcing the company's image through employee performance.
Performance Element 4.2 Understand the nature of business to show its contributions to society.
4.2.1 Explain the role of business in society.
4.2.2 Describe types of business activities.
Performance Element 4.4 Acquire knowledge of the impact of government on business activities to make informed economic decisions.
4.4.1 Determine the relationship between government and business
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
CL-3 Civic Literacy--Interpret processes, rules and laws.
Performance Element 1.1 Acquire foundational knowledge of business laws and regulations.
1.1.1 Describe ways to implement business laws and regulations.
Performance Element 1.2 Apply knowledge of business ownership to establish and continue business operations.
1.2.1 Research types of business ownership.
Performance Element 4.2 Understand the nature of business to show its contributions to society.
4.2.1 Explain the role of business in society.
4.2.2 Describe types of business activities.
Performance Element 4.4 Acquire knowledge of the impact of government on business activities to make informed economic decisions.
4.4.1 Determine the relationship between government and business
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 11.2 Adhere to health and safety regulations to support a safe work environment.
11.2.1 Describe health and safety regulations in business.
11.2.2 Demonstrate process to report noncompliance with business health and safety regulations.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.9 Comply with security rules, regulations, and codes (e.g., property, privacy, access, confidentiality) to protect customer and company information, reputation, and image.
11.9.1 Explain information privacy, security, and confidentiality considerations in business.
11.9.2 Maintain data security.
FL-1 Financial Literacy--Develop financial and career goals.
Performance Element 5.2 Develop personal traits to foster career advancement.
5.2.1 Identify desirable personality traits important to business.
5.2.2 Utilize techniques to build self-confidence.
5.2.3 Demonstrate interest and enthusiasm.
5.2.4 Demonstrate initiative.
Performance Element 7.2 Analyze financial needs and goals to determine financial requirements.
7.2.1 Explain the need to save and invest.
7.2.2 Set financial goals.
7.2.3 Develop budgets for personal and business uses.
7.2.4 Determine personal net worth.
7.2.5 Interpret basic financial statements such as income statements and balance sheets.
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub. Pe
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions. P
7.3.10 Protect against identity theft. P
7.3.11 Pay bills. P
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
Performance Element 7.4 Understand the use of financial-services providers to aid in financial-goal achievement.
7.4.1 Describe types of financial-services providers.
7.4.2 Discuss considerations in selecting a financial-services provider.
Performance Element 12.4 Implement job-seeking skills to obtain employment.
12.4.1 Utilize job-search strategies.
12.4.2 Complete a job application.
12.4.3 Interview for a job.
12.4.4 Write a follow-up letter after job interviews.
12.4.5 Write a letter of application.
12.4.6 Prepare a résumé. Performance Element 12.5 Utilize career-advancement activities to enhance professional development.
FL-2 Financial Literacy--Create a savings and spending plan.
Performance Element 7.2 Analyze financial needs and goals to determine financial requirements.
7.2.1 Explain the need to save and invest.
7.2.2 Set financial goals.
7.2.3 Develop budgets for personal and business uses.
7.2.4 Determine personal net worth.
7.2.5 Interpret basic financial statements such as income statements and balance sheets.
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub. Pe
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions. P
7.3.10 Protect against identity theft. P
7.3.11 Pay bills. P
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
Performance Element 7.4 Understand the use of financial-services providers to aid in financial-goal achievement.
7.4.1 Describe types of financial-services providers.
7.4.2 Discuss considerations in selecting a financial-services provider.
Performance Element 7.5 Use investment strategies to ensure financial well-being.
7.5.1 Explain types of investments.
FL-3 Financial Literacy--Analyze credit and debt levels.
Performance Element 7.1 Understand the fundamental principles of money needed to make financial exchanges.
7.1.1 Explain forms of financial exchange (cash, credit, debit, electronic funds transfer, etc.).
7.1.2 Identify types of currency (paper money, coins, banknotes, government bonds, treasury notes, etc.).
7.1.3 Describe functions of money (medium of exchange, unit of measure, store of value).
7.1.4 Describe sources of income (wages/salaries, interest, rent, dividends, transfer payments, etc.).
7.1.5 Explain the time value of money.
7.1.6 Explain the purposes and importance of credit.
7.1.7 Explain legal responsibilities associated with financial exchange
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub. Pe
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions. P
7.3.10 Protect against identity theft. P
7.3.11 Pay bills. P
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
FL-4 Financial Literacy--Evaluate savings and long-term investments
Performance Element 7.2 Analyze financial needs and goals to determine financial requirements.
7.2.1 Explain the need to save and invest.
7.2.2 Set financial goals.
7.2.3 Develop budgets for personal and business uses.
7.2.4 Determine personal net worth.
7.2.5 Interpret basic financial statements such as income statements and balance sheets.
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub.
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions.
7.3.10 Protect against identity theft.
7.3.11 Pay bills.
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
Performance Element 7.6 Acquire a foundational knowledge of accounting to understand its nature and scope.
7.6.1 Describe the need for financial information.
7.6.2 Explain the concept of accounting.
FL-5 Financial Literacy--Measure risk management tools.
Performance Element 7.8 Use risk management products to protect personal and business financial well-being.
7.8.1 Analyze the use of insurance for risk management.
TL-1 Technology Literacy--Demonstrate creative thinking, construct knowledge, and develop innovative products and processes using technology
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 4.5 Analyze cost/profit relationships to guide business decision-making.
4.5.1 Explain the concept of productivity
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 10.1 Understand marketing's role and function in business to facilitate economic exchanges with customers.
10.1.1 Explain marketing and its importance in a global economy.
10.1.2 Describe marketing functions and related activities.
10.1.3 Demonstrate socially responsible marketing practices.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
TL-2 Technology Literacy--Use digital media and environments to communicate and work collaboratively, including at a distance, to support individual learning and contribute to the learning of others.
Performance Element 2.4 Record information to maintain and present a report of business activity.
2.4.1 Utilize note-taking strategies.
2.4.2 Organize information.
2.4.3 Select and use appropriate graphic aids.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 9.4 Apply data mining methods to acquire pertinent information for business decision-making.
9.4.1 Discuss the nature of data mining.
TL-3 Technology Literacy--Apply digital tools to gather, evaluate, and use information.
Performance Element 2.4 Record information to maintain and present a report of business activity.
2.4.1 Utilize note-taking strategies.
2.4.2 Organize information.
2.4.3 Select and use appropriate graphic aids.
Performance Element 2.6 Demonstrate staff communication techniques and strategies to achieve workplace objectives.
2.6.1 Describe staff communication techniques.
2.6.2 Apply techniques to communicate effectively in the workplace.
2.6.3 Demonstrative active participation in staff meetings.
2.6.4 Demonstrate group problem-solving techniques.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 4.5 Analyze cost/profit relationships to guide business decision-making.
4.5.1 Explain the concept of productivity
Performance Element 7.3 Manage personal finances to achieve financial goals.
7.3.1 Explain the nature of tax liabilities.
7.3.2 Interpret a pay stub.
7.3.3 Prepare bank account documents (e.g., checks, deposit/withdrawal slips, endorsements, etc.).
7.3.4 Maintain financial records.
7.3.5 Read and reconcile bank statement.
7.3.6 Calculate the cost of credit.
7.3.7 Demonstrate the wise use of credit.
7.3.8 Demonstrate procedures to validate credit history.
7.3.9 Make responsible financial decisions.
7.3.10 Protect against identity theft.
7.3.11 Pay bills.
7.3.12 Control debt.
7.3.13 Prepare personal income tax forms.
7.3.14 Discuss the nature of retirement planning.
7.3.15 Explain the nature of estate planning.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 9.4 Apply data mining methods to acquire pertinent information for business decision-making.
9.4.1 Discuss the nature of data mining.
Performance Element 10.1 Understand marketing's role and function in business to facilitate economic exchanges with customers.
10.1.1 Explain marketing and its importance in a global economy.
10.1.2 Describe marketing functions and related activities.
10.1.3 Demonstrate socially responsible marketing practices.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 11.6 Implement purchasing activities to obtain business supplies, equipment, resources, and services.
11.6.1 Explain the nature and scope of purchasing.
11.6.2 Place orders/reorders.
11.6.3 Maintain inventory of supplies.
Performance Element 11.10 Understand supply chain management role to recognize its need in business.
11.10.1 Explain the concept of supply chain
Performance Element 13.1 Recognize management's role to understand its contribution to business success.
13.1.1 Explain the concept of management.
TL-4 Technology Literacy--Demonstrate critical thinking skills using appropriate tools and resources to plan and conduct research, manage projects, solve problems and make informed decisions
Performance Element 2.1 Interpret meaning from written material and to apply the information to a task.
2.1.1 Identify sources that provide relevant, valid written material.
2.1.2 Extract relevant information from written materials.
2.1.3 Apply written directions to achieve tasks.
2.1.4 Analyze company resources to determine policies and procedures.
Performance Element 2.2 Demonstrate active listening skills to determine meaning of what is being said.
2.2.1 Explain communication techniques that support and encourage a speaker.
2.2.2 Follow oral directions. P
2.2.3 Demonstrate active listening skills.
Performance Element 2.3 Apply verbal skills to obtain and convey information.
2.3.1 Explain the nature of effective verbal communications.
2.3.2 Demonstrate relevant questioning skills.
2.3.3 Interpret others' nonverbal cue.
2.3.4 Provide legitimate responses to inquiries.
2.3.5 Provide verbal directions. P
2.3.6 Demonstrate communication styles appropriate to target audience.
2.3.7 Defend ideas objectively.
2.3.8 Handle telephone calls in a businesslike manner.
2.3.9 Participate in group discussions.
Performance Element 2.4 Record information to maintain and present a report of business activity.
2.4.1 Utilize note-taking strategies.
2.4.2 Organize information.
2.4.3 Select and use appropriate graphic aids.
Performance Element 2.5 Write internal and external business correspondence to convey and obtain information effectively.
2.5.1 Explain the nature of effective written communications.
2.5.2 Select and utilize appropriate formats for professional writing.
2.5.3 Edit and revise written work consistent with professional standards.
2.5.4 Write professional emails.
2.5.5 Write professional business letters.
2.5.6 Write professional informational messages.
2.5.7 Write professional inquiries.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 3.2 Resolve conflicts with/for customers to encourage repeat business.
3.2.1 Handle difficult customers.
3.2.2 Demonstrate strategies for handling customer/client complaints.
Performance Element 4.4 Acquire knowledge of the impact of government on business activities to make informed economic decisions.
4.4.1 Determine the relationship between government and business
Performance Element 4.5 Analyze cost/profit relationships to guide business decision-making.
4.5.1 Explain the concept of productivity
Performance Element 5.3 Apply ethics to demonstrate trustworthiness.
5.3.1 Demonstrate honesty and integrity.
5.3.2 Demonstrate responsible behavior.
5.3.3 Demonstrate fairness.
5.3.4 Assess risks of personal decisions.
5.3.5 Demonstrate ethical work habits.
5.3.6 Take responsibility for decisions and actions.
5.3.7 Build trust in relationships.
5.3.8 Describe the nature of ethics.
5.3.9 Explain reasons for ethical dilemmas.
5.3.10 Recognize and respond to ethical dilemmas.
5.3.11 Manage commitments in a timely manner.
5.3.12 Develop tolerance for ambiguity.
Performance Element 5.8 Implement teamwork techniques to accomplish goals.
5.8.1 Participate as a team member.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 9.4 Apply data mining methods to acquire pertinent information for business decision-making.
9.4.1 Discuss the nature of data mining.
Performance Element 10.1 Understand marketing's role and function in business to facilitate economic exchanges with customers.
10.1.1 Explain marketing and its importance in a global economy.
10.1.2 Describe marketing functions and related activities.
10.1.3 Demonstrate socially responsible marketing practices.
Performance Element 11.5 Utilize project-management skills to improve workflow and minimize costs.
11.5.1 Plan project.
11.5.2 Monitor projects and take corrective actions.
11.5.3 Evaluate project success.
Performance Element 11.6 Implement purchasing activities to obtain business supplies, equipment, resources, and services.
11.6.1 Explain the nature and scope of purchasing.
11.6.2 Place orders/reorders.
11.6.3 Maintain inventory of supplies.
Performance Element 11.10 Understand supply chain management role to recognize its need in business.
11.10.1 Explain the concept of supply chain.
Performance Element 12.2 Utilize critical-thinking skills to determine best options/outcomes.
12.2.1 Explain the need for innovation skills.
12.2.2 Make decisions.
12.2.3 Demonstrate problem-solving skills.
TL-5 Technology Literacy--Understand human, cultural, societal issues related to technology and practice legal and ethical behavior.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 3.3 Reinforce company's image to exhibit the company's brand promise.
3.3.1 Identify company's brand promise.
3.3.2 Determine ways of reinforcing the company's image through employee performance.
Performance Element 5.6 Use communication skills to foster open, honest communications.
5.6.1 Explain the nature of effective communications.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 9.4 Apply data mining methods to acquire pertinent information for business decision-making.
9.4.1 Discuss the nature of data mining.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.9 Comply with security rules, regulations, and codes (e.g., property, privacy, access, confidentiality) to protect customer and company information, reputation, and image.
11.9.1 Explain information privacy, security, and confidentiality considerations in business.
11.9.2 Maintain data security.
TL-6 Technology Literacy--Demonstrate a sound understanding of technology concepts, systems and operations.
Performance Element 1.2 Apply knowledge of business ownership to establish and continue business operations.
1.2.1 Research types of business ownership.
Performance Element 2.4 Record information to maintain and present a report of business activity.
2.4.1 Utilize note-taking strategies.
2.4.2 Organize information.
2.4.3 Select and use appropriate graphic aids.
Performance Element 2.7 Utilize a variety of social media outlets to communicate with a business's stakeholders.
2.7.1 Describe the impact of a social media brand on the achievement of organizational objectives.
2.7.2 Demonstrate ability to develop messages appropriate for various types of social media.
2.7.3 Distinguish between using social media for business and personal purposes
Performance Element 3.3 Reinforce company's image to exhibit the company's brand promise.
3.3.1 Identify company's brand promise.
3.3.2 Determine ways of reinforcing the company's image through employee performance.
Performance Element 4.5 Analyze cost/profit relationships to guide business decision-making.
4.5.1 Explain the concept of productivity
Performance Element 8.2 Manage staff growth and development to increase productivity and employee satisfaction.
8.2.1 Orient new employees.
Performance Element 9.1 Use information literacy skills to increase workplace efficiency and effectiveness.
9.1.1 Assess information needs.
9.1.2 Obtain needed information efficiently.
9.1.3 Evaluate quality and source of information.
9.1.4 Draw conclusions based on information analysis.
9.1.5 Apply information to accomplish a task.
9.1.6 Store information for future use
Performance Element 9.2 Acquire a foundational knowledge of information management to understand its nature and scope.
9.2.1 Discuss the nature of information management
Performance Element 9.3 Utilize information-technology tools to manage and perform work responsibilities.
9.3.1 Identify ways that technology impacts business.
9.3.2 Explain the role of information systems.
9.3.3 Discuss principles of computer systems.
9.3.4 Use basic operating systems.
9.3.5 Describe the scope of the Internet.
9.3.6 Demonstrate basic e-mail functions.
9.3.7 Demonstrate personal information management/productivity applications.
9.3.8 Demonstrate basic web-search skills.
9.3.9 Demonstrate basic word processing skills.
9.3.10 Demonstrate basic presentation applications.
9.3.11 Demonstrate basic database applications.
9.3.12 Demonstrate basic spreadsheet applications.
9.3.13 Use an integrated business software application package.
9.3.14 Demonstrate collaborative/groupware applications.
9.3.15 Create a web page.
Performance Element 9.4 Apply data mining methods to acquire pertinent information for business decision-making.
9.4.1 Discuss the nature of data mining.
Performance Element 11.4 Implement security policies/procedures to minimize chance for loss.
11.4.1 Explain routine security precautions.
11.4.2 Follow established security procedures/policies.
11.4.3 Protect company information and intangibles.
Performance Element 11.6 Implement purchasing activities to obtain business supplies, equipment, resources, and services.
11.6.1 Explain the nature and scope of purchasing.
11.6.2 Place orders/reorders.
11.6.3 Maintain inventory of supplies.
Performance Element 11.10 Understand supply chain management role to recognize its need in business.
11.10.1 Explain the concept of supply chain.