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As soon as you have buy-in from leadership to set a supply chain target, your team should be building a plan for internal implementation.
Aligning on expectations of ownership and decisions of bandwidth should be decided earlier on when preparing and setting the supplier goal. These decisions could include budget, headcount, and ownership.
The SBTi does a great job outlining guidance on designated role examples for a supplier engagement program (see Section 4.1 of the SBTi Guide).
BC3 MEMBER EXAMPLES:
Examples of Ownership Structures
Salesforce embedded a program point person within the procurement team. This person helps activate sourcing partners to implement initiatives, works closely with the central sustainability team to align efforts, and has a colleague within legal dedicated to supporting sustainability.
Blue Shield of California has a supply chain sustainability co-lead in Global Business Services.
BC3 Member (large tech company) launched a top-down initiative that focuses on bringing impact into your work. Connecting sustainability efforts to Supplier Diversity (Holistic Responsible Sourcing). Outcome: there are strong stakeholders in the procurement team that are the point people for this effort.
This section is about process integration (embedding SBTs as a priority in your procurement organization) for all suppliers, not just new suppliers. BC3 Practitioners recommend scheduling meetings with the procurement team to discuss a number of important items.
BC3 PRACTITIONER GUIDANCE:
Things to Discuss with Procurement
Discuss how sustainability can be integrated into the RFP process. Selection criteria could include:
GHG inventories: completed, verified, and published
Climate targets: SBTs Committed vs. set, and/or Net Zero targets set
Carbon reduction initiatives like renewable energy usage
Determine scoring for each of the metrics
Determine how to manage any possible “conflicts” between organizational goals (i.e. SBT goals & supplier diversity goals).
Include & align on key decisions around:
Inclusion of other metrics beyond the “E” in ESG
Tracking of ESG questionnaires
Alignment with other teams focused on ESG topics in relation to suppliers
How to incentivize suppliers. Examples include:
Agreeing to longer term contracts for suppliers with SBTs
Providing better rates with suppliers with SBTs
Providing better payment terms to suppliers with SBTs
Adding suppliers to preferred supplier lists
Recognizing suppliers publicly
Following initial meetings, meet with Procurement to dive deeper into process integration. Embedding SBT supplier targets in company documents and processes helps ensure consistent communication to suppliers and across your company. Below are
BC3 PRACTITIONER GUIDANCE:
Where to communicate sustainability requests
Corporate RFP templates
Procurement team onboarding and training
New supplier onboarding questions and information materials
Supplier Code of Conduct. Tip: This is a potential spot to include other ESG metrics (if relevant to your company goals). There are some integrated ESG questions in procurement software tools (ex: COUPA). See Case Study below.
Corporate Modern Slavery Agreement documents.
Supplier contracts can include language around climate & target setting. Embedding expectations in the contract rather than accepting their public commitments can be a strong approach. Adding sustainability provisions to supplier contracts / renewal can be an effective and powerful way to drive action. Every company is different and wants different terms/provisions/wording. Tip: Focus on shared goals & understand where you are comfortable being flexible (ex: 90 days to submit an SBT).
Supplier quarterly business reviews, key performance indicators, and quarterly check ins.
Purchasing guidelines/principles/practices for buyers.
If you have a supplier who is not ready for a full-scale program, piloting on a couple of critical suppliers that are immature on sustainability can help the team accumulate experience and knowledge around how to best negotiate sustainability terms.
BC3 MEMBER EXAMPLES:
Communicating sustainability requests
Okta asks potential suppliers several questions about their GHG inventory, target setting, reporting, and reduction progress as a part of their RFP process. This ensures that data is captured during the onboarding and selection process as a proactive approach to supplier engagement. This hopefully reduces the emphasis on reactive engagement and creates holistic messaging for the supplier throughout the entire lifecycle of their interaction. They meet with their Director of Sourcing Excellence and Operations monthly in order to continue to embed sustainability into procurement processes.
Salesforce adds key sustainability language to their supplier contracts with their Supplier Sustainability Exhibit, which helps to create ongoing leverage with all suppliers who have signed these contracts.
Autodesk embeds sustainability language in its Partner Code of Conduct, and strongly encourage partners to:
Implement an environmental management system to track, measure, and improve your environmental impacts
Report to CDP, a global environmental disclosure survey, on an annual basis
Set science-based emission reduction targets by 2026, especially for our partners identified as top suppliers by greenhouse gas emissions
Build internal allies beyond just procurement, especially for key suppliers. Business departments who are making the purchases are likely in the most frequent contact with the supplier, and will be critical to engage (ex. Real Estate & Data Center teams, etc). They may also be informed about potential changes to your business relationship with a particular supplier than your sourcing team. Empower business units (outside of procurement) that own supplier relationships to bring up the “request to set SBTs” in supplier meetings.
Procurement teams may prefer that they bring this up with suppliers directly, rather than having internal stakeholders request this of companies. This is a key decision and alignment area with procurement teams.
Aligning sustainability asks with commercial negotiation strategy is key. Usually sourcing leads and business owners can help decide on when and how to best negotiate with suppliers.
Educate supplier relationship owners, who are not in procurement, about SBTs, timelines and how to influence suppliers to set SBTs
Arm business unit partners with a deck that outlines what the ESG & Procurement teams want the business unit to communicate about why your company’s SBT goals are critical for all large business relationships (refer to section 4B above for resources) and create supplier profiles so partners understand where suppliers are in their climate/SBT journey
The SBTi guide (Section 4.2) says “There is just one core criteria for supplier engagement targets: whether the supplier has set an SBTi-aligned target within the five-year target timeframe”.
You will need to determine what your organization will request of your suppliers. BC3 Practitioners include the following examples:
Measure and report their GHG emissions– Scope 1 & 2 ideally, and also Scope 3.
*In section 4.5 of The SBTi guide it states, Suppliers should have the option to report multiple targets (for example, a scope 1 and 2 target and a separate scope 3 target).
Report any climate targets, SBTs, Net Zero goals, and/or renewable electricity commitments.
*Current SBTi guidance is unclear on the definition of “SBT-aligned” targets set by your suppliers, the BC3 Supply Chain Practitioners Working Group is working to get more clarity from SBTi on this, and they are also working to align on a current best practice among working group members.
Set and implement an emissions reduction target.
Salesforce’s Supplier Sustainability Program Guide provides a comprehensive overview of their expectations for suppliers
Once you have aligned internally on your target and established your expectations of suppliers, you will need to communicate this to your suppliers. For BC3 Practitioners, communication with suppliers has included an initial letter or notice of their expectations; follow-up messaging with resources, programs, and tools; and requests for data and reporting, among others. Sections 4.2 and 4.3 of the SBTi guide introduce some of the key considerations in Supplier Communications.
Before starting outreach to your suppliers, BC3 Practitioners recommend putting together a high level communications strategy for suppliers.
BC3 PRACTITIONER GUIDANCE:
Communications strategy considerations
Determine your tone and key talking points. As described in the SBTi guide, are you “expecting”, “requiring”, or “encouraging” target setting? How will you describe why this initiative is important to the business? How will it impact the supplier relationship?
Leverage your Supplier Segmentation to design your communications strategy.
Certain communications may be most effective if they’re tailored to different segments. For example, engagements SME suppliers and/or suppliers new to the climate space could include detailed information/descriptions of climate concepts and provide more guidance and resources for suppliers.
It may also be helpful to send communications in batches – you don’t have to reach every supplier at once. For example, you might start with your top 20-50 suppliers by spend or emissions, and then expand your outreach overtime to more suppliers. This may be more manageable and also gives you the opportunity to adjust your approach based on the response of suppliers. Alternatively, you might initially choose to focus on long-term and/or strategic suppliers or those that are less mature and need more time to make progress.
Determine the cadence of communication, reminders, timelines, and annual processes based on your segmentation strategy and your annual procurement processes
This may also be variable by segment. For example, for suppliers that have committed to setting SBTs or already have validated SBTs, you might only send a thank you/acknowledgement letter, potentially asking if there's anything you can do to support them in setting or achieving the target whereas for less mature suppliers, you’ll likely need to plan out a series of communications if you want to help encourage and support their progress.
Consider who will send communications.
For example, the request could come from a central team or individual supplier relationship managers can be equipped to send the request to their suppliers.
Additionally, regardless of who sends it, who will be the signatory? As noted by SBTI, ideally the message will come from a senior leader, such as your Chief Procurement Officer or Chief Financial Officer, to demonstrate the importance of the initiative.
Organize supplier enablement resources (see resources section)
Here is another way to think about strategizing your communications and engagements with suppliers:
BC3 PRACTITIONER GUIDANCE:
Ways to apply leverage onto your suppliers to take action
Give your suppliers a deadline for your requests. Keep in mind that people tend to take as much time as they are offered to complete such tasks, and if something is far down the road they ignore it or forget it, so it can be more effective to provide a shorter timeframe and grant extensions if requested.
Benchmark their performance against competitors and share that information with them, especially if they’re lagging behind.
Give them the option to take advantage of free resources, but within a specific time frame to encourage movement in their SBT setting process.
Introduce contractual obligations. See Salesforce Sustainability Exhibit above. See Autodesk Code of Conduct above.
Be consistent year-over-year with your requests and communication on these requests.
The SBTi Guide (Section 4.3) speaks to how and why it’s important to communicate with your suppliers. BC3 Practitioners note that it can also be helpful to have a simple and clear public webpage listing your supplier goals that you can share both internally with various departments and externally with all stakeholders.
Sending a personalized email & software platform can help create a stronger outreach program. Include a description of why you are asking for this information from suppliers, and how it rolls up to your goals.
Tips for a successful outcome:
Manual/individualized outreach can have the highest success rate.
Outreach from leadership (C-suite or head of business units) may result in a higher engagement rate.
Make sure the correct contact at the organization is being communicated with.
BC3 MEMBER EXAMPLES:
How and where to communicate with suppliers
Okta communicates their SBT commitments in a letter to their suppliers
which details specific SBT commitments, progress made to date, and encouragement of participation toward their supplier engagement target.
Workday has provided an email template for suppliers about setting SBTs.
Atlassian's supplier portal provides details about their supplier target with easy ways and resources to get started.
Salesforce provides their suppliers with an online Sustainability Hub that includes their SBT commitments and their Net Zero Toolkit for Suppliers.
The SBTi Guide (Section 4.5) provides guidance on things to consider when choosing a data collection system, and explains the importance of working to reduce survey fatigue amongst suppliers.
Below are some examples of potential sources of data. It is a best practice to account for continuous improvement of data.
Internal Surveys
SBTi database
SME Climate Hub data reporting tool (no fee, public commitment required)
Third party data collection from suppliers (fee associated)
CDP Supply Chain
EcoVadis
Watershed Supply Chain Module
Below are examples of data collection tools, as published in Section 4.5 of the May 2023 SBTi Supplier Engagement Guide:
Source: May 2023 SBTi guide
Below are additional data collection solutions for tracking, collecting and measuring supplier progress that some BC3 Practitioners use to measure progress towards a target. Tip: Your emissions estimate is only as good as your data inputs.
Watershed
Salesforce Net Zero Cloud
Emitwise
The SBTi Guide (Section 4.5) covers what data is required from suppliers to set SBTs (see figure 11 below):
According to the SBTi, Suppliers should have the option to report multiple targets (for example, a scope 1 and 2 target and a separate scope 3 target).
Although primary GHG emissions data is not required to track progress against a supplier engagement target in the near-term, in the long-term it will be necessary to track reductions in supply chain emissions. It is also an indicator of where suppliers are in their journey and enables review of the quality of emissions data being reported.
Source: May 2023 SBTi Supplier Engagement Guide
Finding the correct contacts who will ensure data is provided accurately can be hard. Many primary supplier contacts are accounts payable. It can be helpful to review your contact list with supplier relationship managers to ensure you’ve got current data, who likely has a touchpoint with the supplier’s account lead. If you’re able to get it, it can be helpful to copy both an account representative who is motivated to respond and someone from the sustainability team (if one exists) who can provide accurate data. In communications, you can recommend that the contact coordinate with the appropriate teams internally before responding.
If you are sending a data request in a format that is hard to share, it can be very helpful to provide a link or PDF of all the questions/requests included. This will help the recipients know who to engage with internally and coordinate their response internally.
Spend-based data has limits. Most companies (even large ones) are using spend based data and some are developing methodologies for swapping out spend-based data with higher quality supplier emissions data.
*Some BC3 members are working with their auditing firms to explore methodologies for screens and approaches for improving data quality in annual disclosures. BC3 will share any learnings that come forward from our Supply Chain Practitioners Working Group.
How will your company define “science based targets” for your suppliers?
Does it need to be validated by SBTi?
If not, how will you validate those other targets?
Example: Salesforce uses something like this if suppliers do not have an SBTi validated target.
NOTE:
BC3 Practitioners have identified a potential opportunity to align on data reporting best practices, and are still working to decide on a unified approach.
In the meantime, one recommendation is to increase transparency when reporting on % of suppliers that have set SBTs and/or committed to setting SBTs from your supplier base.
Example:
If Company X says “46% of our suppliers have set SBTs to date," include metadata like this:
50% of these are validated by SBTi and 50% are not validated by SBTi
And/or list the commitments or sources of other targets or commitments you include in your data