What if I find a problem?
How do I challenge a question?
In this video we will show you how to challenge a question marked incorrect. KnowledgePath calls this function "Query a question". You will need to do this whenever you believe you provided a correct response and you are marked incorrect. This is the only way your instructor can examine the question and give you credit for the response, if appropriate.
What if I find an error in KnowledgePath?
In this next video, we show you how to alert the faculty to any inconsistency in the content such as broken links, images not rendering or any other errors.
If you are having other issues, you can enter a help desk ticket through the portal to TAWC or by sending a detailed email to onlinesupport@baypath.edu.
In most instances you can get the best assistance by contacting your instructor, if your issue is with the course or content in KnowledgePath but if you are having other difficulties Online Support can be of assistance, just be sure to provide as much information and context as possible, so we can look into your issue.